Find work in Canada.

330,425 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 7 hours ago
Information Officer (Evening)
University of Ottawa
Ottawa, ON
Full-time
Delivers reception services for guests, including managing check-in and check-out processing and responding to inquiries. Provides concierge-style support by offering information about…
Added 7 hours ago
Guest Services Associate
Hilton Grand Vacations
Vancouver, BC
Full-time
As part of the Member Reception Team, the Guest Services Associatge Associate is expected to provide the highest level of Member and Guest service at every point of contact, through the use…
Added 9 hours ago
Guest Services Agent
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
…responsible for the day-to-day operation of the front desk and reception area, including reservations, guest arrivals and departures, concierge services, payments, telephone inquiries, and…
Added 9 hours ago
Receptionist/Concierge
Chartwell
Mississauga, ON
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 11 hours ago
Front Desk Concierge
Skin Vitality Medical Clinic
Hamilton, ON
Full-time
As a Front Desk Concierge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every…
Added 11 hours ago
Front Desk Concierge
Skin Vitality Medical Clinic
London, ON
Full-time
Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset - but it isn't everything.
Added 12 hours ago
Guest Services Manager
Germain Hôtels
Ottawa, ON
Full-time
…efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He.she is willing to go to great lengths to…
Added 3 days ago
Registered Nurse (RN) - Private Wellness Clinic
KMT Medical and Allied Health Group
Oakville, ON
Part-time
 Keep reception and treatment areas clean, organized and welcoming.
Added 3 days ago
Guest Service Supervisor
Germain Hôtels
Brossard, QC
Full-time
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels…
Added 6 days ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Fairmont Hot Springs, BC
Full-time
…exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable…
Added 6 days ago
Receptionist/Concierge
Chartwell
Brantford, ON
Full-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 6 days ago
Front Desk Associate
Diamond Property Services
Toronto, ON
Full-time
Company Description Diamond Property Services Inc. is a full-service company specializing in deluxe concierge, security, maintenance, and janitorial services for residential condominium…
Added 6 days ago
Corporate Concierge, Full Time
MAPLE LEAF LOUNGE
Toronto, ON
Full-time
Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences, and always…
Added 8 days ago
Dental Administrator (3-month contract)
Passion Dental Group Inc.
Welland, ON
Lincoln Dental Care (Welland) is hiring a Dental Administrator (Concierge)
Added 8 days ago
Security Guard - Metrolinx - Whitby
A.S.P. Incorporated
Whitby, ON
Full-time
…services including security, customer service, K9 detection, concierge, and baggage handling to a wide range of clients such as residential properties, commercial facilities, retail spaces,…
Added 7 days ago
Receptionist/Concierge
Chartwell
Burlington, ON
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 7 days ago
Guest Services & Reception Coordinator (18 month contract)
MAPLE LEAF LOUNGE
AB
Full-time
Experience in reception, guest services, hospitality, concierge services, corporate front desk operations, customer service, or office administration.
Added 13 days ago
Service Concierge
Dilawri Group of Companies
Oakville, ON
Full-time
Dilawri Group is now actively searching for a Service Concierge to join the team at Oakville Honda
Added 13 days ago
Night Bellperson Restricted (Part-time)
Fairmont Hotels & Resorts
Victoria, BC
Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception Lobby
Added 17 days ago
Overnight Housekeeper/Concierge
Park Place Seniors Living, Inc.
Surrey, BC
Full-time
The Overnight Housekeeper/Concierge is often working independently and must demonstrate strong judgment, reliability, and initiative. They are responsible for responding to resident and…
Added 2 months ago
Guest Services Clerk
Aramark Canada
Squamish, BC
$21 to $22 CAD / hour
Full-time
Assist with concierge-style services, including providing local information, transportation assistance, and coordinating special requests where applicable.
Added 17 days ago
RECEPTIONIST
COMO The Treasury
London, ON
Full-time
Reporting to: Reception Manager / Assistant Manager / FOH Manager
Added 12 days ago
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
Contract
…exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable…
Added 13 days ago
Receptionist/Concierge
Chartwell
St. Catharines, ON
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 14 days ago
Receptionist (Permanent)
Medcan
Toronto, ON
$41,830 to $57,516.25 CAD / year
Full-time
Provide essential support and backup to the Clinic Flow and Concierge teams.

AccorHotel

Assistant Fairmont Gold Manager

Banff, AB, Canada

Pay: Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 9, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Gold is our exclusive “hotel within a hotel” experience, where exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable experiences.

The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent delivery of Fairmont service standards, strong colleague engagement, operational and financial accountability, and seamless collaboration across the hotel.

Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest service, lounge operations, room inventory, colleague performance, financial results and cross-functional execution.

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education

Lead the day-to-day operation of the complete Fairmont Gold experience, including Fairmont Gold Reception, Lounge and the end-to-end guest journey, ensuring exceptional guest satisfaction and consistent adherence to Fairmont, LQA and Forbes service standards.
Serve as the operational leader of Fairmont Gold and assume responsibility for the department in the absence of the Director of Fairmont Gold, ensuring continuity of leadership, communication, decision-making and operational execution.
Lead, coach, supervise and develop Fairmont Gold colleagues, fostering a highly engaged, accountable and service-driven culture while ensuring clear daily communication, effective delegation and consistent follow-through.
Coordinate staffing, scheduling and colleague deployment based on occupancy, arrival and departure patterns, lounge demand, VIP activity and operational priorities to ensure efficient and consistent service delivery.
Monitor and forecast daily, weekly and monthly Fairmont Gold occupancy and business levels, translating business demand into proactive plans for labor, lounge operations, guest engagement and service delivery.
Oversee Fairmont Gold room inventory, room assignments, upgrades and special inventory requirements in alignment with Revenue Management strategies, hotel priorities and the overall guest experience.
Drive revenue generation and expense management by identifying upgrade and incremental revenue opportunities, monitoring departmental costs and ensuring resources are deployed effectively.
Collaborate closely with Front Office, Reservations, Housekeeping, In-Room Dining, Culinary, Concierge, Royal Service, Revenue Management and other hotel departments to deliver a seamless and elevated “hotel within a hotel” experience.
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Oversee the planning and execution of VIP, repeat and high-value guest experiences, ensuring preferences, special occasions and personalization opportunities are identified, communicated and actioned.
Maintain a highly visible presence throughout the Fairmont Gold operation, actively engaging with guests and colleagues, anticipating needs, monitoring service delivery and ensuring service recovery is handled promptly, professionally and with appropriate follow-up.
Review guest feedback, service scores, quality audits and operational trends to identify opportunities, establish action plans and continuously elevate the Fairmont Gold experience.
Ensure operational accuracy and accountability across departmental procedures, guest accounts, billing, room inventory, lounge controls, cash handling and other applicable operational processes.
Support departmental budgeting, forecasting and financial performance through effective labor management, expense control, revenue optimization and regular review of operational results and variances.
Ensure departmental policies, procedures, service standards, health and safety requirements, food and beverage regulations, and hotel security practices are consistently understood and followed.
Participate in recruitment, onboarding, training, performance management, recognition and succession planning to build a strong, engaged and sustainable pipeline of Fairmont Gold talent.
Develop and maintain effective relationships with hotel business partners and Fairmont Gold counterparts throughout Fairmont Hotels & Resorts, sharing best practices and supporting brand consistency.
Balance operational, administrative, colleague and guest priorities while maintaining a visible, hands-on and solutions-focused leadership approach.
Support the Director of Fairmont Gold in departmental strategy, projects, reporting, business planning, budgeting and continuous improvement initiatives.
Perform other duties as assigned.

Qualifications

Previous leadership experience within a luxury hotel, Front Office, Fairmont Gold/club lounge or guest relations environment required; supervisory or assistant management experience strongly preferred.
Demonstrated ability to lead a complete operation, manage competing priorities and make sound, timely operational decisions within a fast-paced luxury hospitality environment.
Proven record of exceeding guest expectations and delivering highly personalized, intuitive service.
Familiarity with Forbes, LQA or comparable luxury service standards and auditing processes preferred.
Strong leadership, coaching and colleague-development capabilities, with the ability to establish accountability while creating an engaged and supportive team environment.
Excellent interpersonal, organizational, analytical and problem-solving skills.
Strong financial acumen with the ability to understand and manage labor, expenses, revenue opportunities, forecasts and departmental performance.
Active Alberta ProServe Certification required.
Previous Property Management System experience required; knowledge of current hotel operational systems is an asset.
Proficiency in Microsoft Office applications required.
University or College diploma/degree in Hospitality Management, Business Administration or a related discipline preferred.
Highly responsible, reliable and adaptable, with the ability to remain calm, professional and guest-focused while managing multiple operational priorities.
Demonstrated ability to collaborate across departments and influence business partners to achieve shared guest, colleague and operational objectives.
Professional presentation with excellent written and verbal communication skills.
Knowledge of a second language applicable to the hotel or hospitality industry is an asset.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Assistant Fairmont Gold Manager leads the daily operations of the Fairmont Gold experience, ensuring consistent service standards and guest satisfaction. They are responsible for managing staff, overseeing room inventory, driving revenue, and collaborating with various hotel departments to maintain a seamless luxury environment.

Requirements

Candidates must have previous leadership experience in a luxury hotel or guest relations environment, with a preference for those holding a degree in Hospitality or Business. Strong analytical, financial, and interpersonal skills are required, along with an active Alberta ProServe Certification.

Skills

Leadership
Luxury hospitality management
Guest relations
Operational management
Financial acumen
Staff scheduling
Revenue management
Service standards compliance
Conflict resolution
Team development
Communication
Problem-solving
Property management systems
Microsoft Office
ProServe certification

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Fairmont Gold
Luxury hospitality
Front Office
Forbes standards
LQA
Revenue management
Guest experience
Staff scheduling
Financial forecasting
ProServe
Property Management System
Microsoft Office
Operational leadership
VIP services
Hospitality management
Business administration
Service recovery
Inventory management
Performance management
Succession planning

Report this job