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Added 15 hours ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
…high-performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards…
Added 15 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by…
Added 15 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
…maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by…
Added 16 hours ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by…
Added 16 hours ago
AE
Offline - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by…
Added 16 hours ago
AE
AE - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…high-performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards…
Added 1 day ago
Site Administrator
Del Property Management
ON
Processing payables, including preparing purchase orders and cheque requisitions, and ensuring all cheques are reviewed by the Condominium Manager/Assistant Manager prior to disbursement
Added 1 day ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Working with the General Manager, some of your responsibilities will include:
Added 2 days ago
TB
Burger’s Priest Assistant General Manager – Eglinton
The Burger's Priest
Toronto, ON
- Full-time
The Burger’s Priest is hiring an Assistant General Manager at our Eglinton location!
Added 2 days ago
TU
Program Admin Support
The University of British Columbia
Vancouver, BC
- $4,874 to $5,121 CAD / month
- Full-time
Serves as a confidential assistant to the Program Director, Assistant Program Director, and Senior Managers. Manages all aspects of the Program Director’s complex calendar, including…
Added 2 days ago
D|
Assistant Service Manager | Downtown Chrysler
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
As an Assistant Service Manager, you are the trusted guide for our guests throughout their vehicle ownership journey. You are not just coordinating services; you are the reliable consultant…
Added 2 days ago
UO
Program Admin Support
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $4,874 to $5,121 CAD / month
- Full-time
Serves as a confidential assistant to the Program Director, Assistant Program Director, and Senior Managers. Manages all aspects of the Program Director’s complex calendar, including…
Added 2 days ago
Burger’s Priest Assistant General Manager – Eglinton
Recipe Unlimited
Toronto, ON
The Burger’s Priest is hiring an Assistant General Manager at our Eglinton location!
Added 2 days ago
Operations Manager
Great Canadian Entertainment
Dawson Creek, BC
Under the general direction of the Assistant General Manager in Operations, BC. This position is responsible for the planning and directing of site operations along with the overall…
Added 2 days ago
GMR Assistant Manager, Retail Operations
Northland Properties
North Vancouver, BC
The Assistant Manager, Retail Operations is responsible for the day-to-day execution of retail operations across all outlets at Grouse Mountain. This role focuses on delivering exceptional…
Added 2 days ago
ZR
Director of Camp Operations & Recreation
Zajac Ranch
Vancouver, BC
- Full-time
Direct Reports: Assistant Director Camp Operations Guest Experience and seasonal/program staff and volunteers, as applicable
Added 2 days ago
FH
Restaurant General Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new General Manager, Outlets. Creating an engaging work environment for colleagues of Fairmont…
Added 2 days ago
TU
Service Worker (Regular Full Time) AM Shift
The University of British Columbia
Vancouver, BC
- $4,138 to $4,357 CAD / month
- Full-time
Reports to Housekeeping Supervisor, Assistant Housekeeping Supervisor, or Manager.
Added 3 days ago
CA
General Manager, Owned Channels
Collective Arts
Hamilton, ON
- $75,000 to $105,000 CAD / year
- Full-time
Hamilton Operations, Events & Guest Experience 25%: Manage the Assistant General Manager and the Supervisors to own the daily operation of Hamilton’s hospitality spaces, maintaining…
Added 3 days ago
DC
Assistant General Manager
Denny’s Canada
Langley (District), BC · Langley, BC
- Full-time
Role Description The Assistant General Manager is a full-time, on-site role based at the Denny’s Canada location in Langley, BC. This position supports the General Manager in overseeing…
Added 3 days ago
A
Restaurant General Manager
AccorHotel
Jasper, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new General Manager, Outlets. Creating an engaging work environment for colleagues of Fairmont…
Added 3 days ago
OM
Events & Group Sales Manager - Time Out Market, Vancouver
Oakridge Market Limited Partnership
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
The Events & Group Sales Manager will be a crucial, dual-focused role. The main task will be to drive and manage corporate group sales to meet and exceed targets, coupled with providing…
Added 3 days ago
A
General Manager, Restaurant
AccorHotel
Jasper, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new General Manager, Outlets. Creating an engaging work environment for colleagues of Fairmont…
Added 3 days ago
UO
Service Worker (Regular Full Time) AM Shift
University of British Columbia
Vancouver, BC
- $4,138 to $4,357 CAD / month
- Full-time
Reports to Housekeeping Supervisor, Assistant Housekeeping Supervisor, or Manager.
Added 4 days ago
PL
Nordic Spa Assistant General Manager
Pomeroy Lodging
Kananaskis, AB
- Full-time
As the Assistant General Manager, you will bring these individual experiences together to create a Seamless Experience throughout the spa.

AccorHotel

Assistant Front Desk Manager

Banff, AB, Canada

Competitive Salary: $66,000-$67,000 gross annually, based on previous experience & education · Full-time

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Job details

Pay: Competitive Salary: $66,000-$67,000 gross annually, based on previous experience & education
Job type: Full-time
Experience: Minimum 2 years experience in a Hotel leadership role
Posting language: English
Posted: Oct 14, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world's finest heritage resorts.

Competitive Salary: $66,000-$67,000 gross annually, based on previous experience & education

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
Handle of guests comments and complaints, ensuring guests needs are met or exceeded,
Participate in interviewing and recruitment of Front Office Reception Agents
Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
Organize, coordinate and supervise training, conduct regular training sessions and communications meetings
Responsible for development and performance management of all Front Office colleagues
Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service
Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
Reviewing and revising daily reports and ensuring they are in line with SAQ standards
Responsible for coordinate with the Reservation Manager and the Guest Services Managers all preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities
Maintain and assist the Front Desk Manager on ongoing training and motivation programs
Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
Maintain and submit to the Front Desk Manager, approved staffing schedules on a weekly basis
Responsible for personal cash float
Ensure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines
In all that we do create and be responsible for smart goals that help to achieve EOS, VOG, RevPAR, GOP yearly objectives
All other duties assigned

Qualifications

Minimum 2 years experience in a Hotel leadership role
Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
Excellent interpersonal and communication skills, both written and verbal
Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
A leader who will lead, teach, inspire our team to reach the next level of service
Hospitality Diploma an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Desk Manager oversees the daily operations of the front desk team, ensuring high standards of guest service and satisfaction. They are responsible for leading, training, and managing the performance of front office staff while coordinating with other departments to support resort objectives.

Requirements

Candidates must have at least two years of experience in a hotel leadership role and proficiency in property management systems and office software. Strong interpersonal skills and the ability to thrive under pressure are essential for this position.

Skills

Guest service
Team leadership
Staff training
Performance management
Conflict resolution
Recruitment
Payroll administration
Property management systems
Crisis management
Health and safety
Communication
Interpersonal skills
Reporting
Scheduling
Strategic planning

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Mountain explorer travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Hotel Management
Leadership
Guest Relations
Property Management System
Payroll
Performance Management
Training
Recruitment
Crisis Management
Health and Safety
Revenue Management
Customer Service
Resort Operations
Staff Scheduling
Excel
Word
Watson
VIP Services

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