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Added 27 mins ago
School Bus Driver West End
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Previous experience as a teacher, commercial driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
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Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like…
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
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Assistant Front Manager (Full Time)
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Edmonton, AB
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Planet Fitness - Evening Member Services Representative - Part Time - Moncton
Jobbe
Moncton, NB
Part-time
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Added 1 day ago
Property Operations Lead
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AccorHotel

Assistant Front Manager (Full Time)

Edmonton, AB, Canada

Pay: $42,500 to $62,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

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Original job description

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Assistant Front Office Manager (Full Time)

In this role, you will be providing engaging, sincere, personalized service by creating the grandest of feelings for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines
Other duties as assigned

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps

Qualifications

Your experience and skills include:

Highly organized, results-oriented with the ability to be flexible and work well under pressure
Service focused personality is essential. Strong interpersonal and problem solving abilities and the ability to lead by example
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
ProServe Certificate
Valid Drivers license
Degree or Diploma in Hospitality Management is an asset

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support 
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Compensation: CAD 42500.00 - CAD 62000.00 - yearly

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More about this job

Responsibilities

The Assistant Front Office Manager will lead, train, and support the front office team to ensure exceptional guest service standards are met. They are responsible for managing daily operations, handling guest concerns, and overseeing staff scheduling to maintain productivity.

Requirements

Candidates should have previous leadership experience in a hospitality setting and proficiency with the Opera system or similar software. A ProServe certificate and a valid driver's license are required, while a degree or diploma in hospitality management is considered an asset.

Skills

Leadership
Team management
Guest service
Problem solving
Interpersonal skills
Conflict resolution
Scheduling
Staffing
Opera system
Hospitality management

Benefits

Medical insurance
Dental insurance
Vision insurance
Mental health support
Employee travel program
Food and beverage discounts
Wellness platform
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Opera
ProServe
Guest Experience
Team Leadership
Scheduling
Customer Service
Hotel Management
Staff Training
Operations Management
Diversity and Inclusion
Accor
Fairmont

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