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Added 14 mins ago
A
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la…
Added 14 mins ago
Manager, Performance Enablement - Global HR
Scotiabank
Toronto, ON
The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a…
Added 14 mins ago
Bid Coordinator
Lyft
Montreal, QC
Keep plans up to date as timelines shift, and flag schedule risks to the Bid Manager early.
Added 14 mins ago
Restaurant Supervisor
Vail Resorts
Whistler, BC
Drive employee engagement by fostering a fair and harmonious work environment
Added 14 mins ago
B
Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 14 mins ago
AW
Production Supervisor
Arrow Workforce Solutions
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
…high-volume production environment. Reporting to the Operations Manager, the successful candidate will lead production teams, coordinate staffing and manufacturing schedules, and ensure…
Added 14 mins ago
TG
Social Media & Content Specialist
The Green Beaver Company
Hawkesbury, ON
- Full-time
…marketing team, you will develop and execute content that drives engagement, builds community, and supports key campaigns. This position reports to the Director of…
Added 28 mins ago
WC
Country Manager, Canada, Advanced Diagnostics
Waters Corporation
Canada
- Other
The Country Manager, Advanced Diagnostics Canada is responsible for leading the overall Canadian Advanced Diagnostics (ADx) business, including commercial strategy, financial performance,…
Added 28 mins ago
Director, CX Business Systems
Braze
Toronto, ON
Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking a Director, CX Business Systems to lead our…
Added 28 mins ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- $66,000 to $122,000 USD / year
- Full-time
- Remote
You will work closely with our Senior Manager, ABM, who sets strategy and signal design, and partner with Sales, Customer Success, Events, and Content. Within 6 to 12 months, you will run…
Added 28 mins ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Toronto, ON
- $66,000 to $122,000 USD / year
- Full-time
You will work closely with our Senior Manager, ABM, who sets strategy and signal design, and partner with Sales, Customer Success, Events, and Content. Within 6 to 12 months, you will run…
Added 43 mins ago
Aaltos Supervisor
Canad Inns
Brandon, MB
Assists the Aaltos Manager in their absence with the day-to-day restaurant operations and makes decisions. within Aaltos including labor, customer experiences and sanitation to ensure…
Added 43 mins ago
Meat & Seafood - Cutter Meat - OVERNIGHTS
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Burlington, ON
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 43 mins ago
Practice Manager
VetStrategy / Daubigny
Embrun, ON
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 43 mins ago
BR
Administrative Assistant
BJRC Recruiting
Toronto, ON
- Part-time
Support light client engagement: coordinating and hosting, DocuSign and follow-up emails
Added 58 mins ago
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
…centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team…
Added 58 mins ago
B
Marketing Associate E-commerce and Shopper (V.I.E Program) - All Genders
BIOCODEX
BIOCODEX Canada
- Full-time
…channels. You will help bring brand strategies to life, strengthen customer and shopper engagement, and identify opportunities to accelerate business performance across both online and…
Added 58 mins ago
B
MDS Associate Territory Manager -British Columbia
BD
Vancouver, BC · Mississauga, ON · CAN Mississauga - Derry Road West
- $60,000 to $110,000 CAD / year
- Full-time
Reporting to the National Sales Manager, the Associate Territory Manager, Medication Delivery Solutions (MDS)- British Columbia is a hybrid sales and territory support role responsible for…
Added 1 hour ago
MS
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
…centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team…
Added 1 hour ago
B
Sales Enablement Manager (OTE: upto 120k)
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
…technology that simplifies practice management, strengthens patient engagement and helps healthcare businesses reach more…
Added 1 hour ago
T-
TFS Shop Assistant - Assistant-e du Magasin TFS
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- $28 to $30 CAD / hour
- Full-time
Reporting to the Manager of the TFS Shop, the duties and responsibilities of this position will include the following:
Added 1 hour ago
GF
Group Fitness Instructor - Zumba - London Sherwood Forest Mall
GoodLife Fitness
London, ON
- Part-time
…classes and other classes on the schedule to increase Member engagement and adherence in Group Experience…
Added 1 hour ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins…
Added 1 hour ago
GT
Manager, Private Brand Engagement
Giant Tiger
Ottawa, ON
- Full-time
…product priorities and the Go-to-Market blueprint, defining engagement activities and execution requirements to drive customer awareness and product…
Added 1 hour ago
Assistant Store Manager, FT, Marche Centrale
Under Armour
Montreal, QC
As an Assistant Store Manager, you're not just supporting the Store Manager, you're helping lead the charge. From driving daily operations to coaching teammates and delivering results,…

AccorHotel

Assistant Front Office Manager

Jasper, AB, T0E 0A8, Canada

Annual salary of $55,000 - $60,000/year · Full-time

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Job details

Pay: Annual salary of $55,000 - $60,000/year
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.

It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Front Office Manager. As Assistant Front Office Manager you will provide engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories at Fairmont Hotels & Resorts.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offering professional, friendly and engaging service
Providing day to day operational and managerial support for Front Desk, Concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
Assisting the Front Office Manager in all aspects of the department
Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
Training, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor
Assisting guests regarding hotel facilities in an informative and helpful way
Reviewing arrivals, and ensuring that special requests are met, so that service is anticipatory
Ensuring accurate billing is completed upon guest departure
Acting as a liaison for all departments within the hotel
Following all safety policies, including emergency procedures and vehicle policies
Supporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
Ensuring all key control procedures are followed
Handling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
Assist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do so
Driving GOP through meeting or exceeding the upgrade and walk in goals
Balancing operational, administrative and Colleague needs
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Qualifications

Your experience and skills include:

Previous leadership experience at a luxury setting an asset
Excellent knowledge of Front Office and Hotel procedures required
General knowledge of key departments, including Housekeeping and Maintenance an asset
Previous Opera Cloud experience required
Computer literacy in Microsoft Windows applications required
University/College degree in a related discipline an asset
Ability to work flexible days and hours, including overnights
Must possess a professional presentation
Must possess strong interpersonal and problem-solving abilities
Must be highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have a valid Full Canadian Driver’s License

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

Annual salary of $55,000 - $60,000/year
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Assistant Front Office Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager provides operational support for front desk, concierge, and guest services while ensuring high service standards are met. They are responsible for training and developing staff, managing performance, and resolving guest concerns to ensure satisfaction.

Requirements

Candidates should have previous leadership experience in a luxury setting and proficiency with Opera Cloud software. A valid full Canadian driver's license and the ability to work flexible hours, including overnights, are required.

Skills

Front office management
Luxury hospitality
Staff scheduling
Performance management
Guest services
Crisis management
Opera Cloud
Problem-solving
Leadership
Interpersonal skills
Training and development
Billing accuracy
Emergency procedures
Key control
Communication
Team collaboration

Benefits

Subsidized staff accommodation
Complimentary meals
Medical insurance
Vision insurance
Dental insurance
Mental health support
Employee travel program
Food and beverage discounts
Fitness center access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Luxury Hospitality
Opera Cloud
Guest Satisfaction
Staff Management
Performance Reviews
Concierge
Royal Service
Crisis Management
Emergency Procedures
Key Control
Accor Live Limitless
GOP
Voice of the Guest
LQA
Health and Safety
Microsoft Windows
Resort Operations
Team Leadership
Coaching
Scheduling
Billing
Customer Service
Professional Presentation
Problem Solving
Reliability
Hospitality Management
Staff Accommodation
Employee Engagement
Training

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