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Added 3 hours ago
Site Administrator
Del Property Management
ON
Processing payables, including preparing purchase orders and cheque requisitions, and ensuring all cheques are reviewed by the Condominium Manager/Assistant Manager prior to disbursement
Added 3 hours ago
Site Administrator
Del Property Management
ON
Processing payables, including preparing purchase orders and cheque requisitions, and ensuring all cheques are reviewed by the Condominium Manager/Assistant Manager prior to disbursement
Added 8 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
Shape partnership agreements covering commercial terms, intellectual property, development responsibilities, tooling and development costs, industrialization, quality, cybersecurity and…
Added 11 hours ago
C
Assistant Operations Manager
CBRE
Toronto, ON
- Full-time
As a CBRE Assistant Operations Manager, you will assist in leading the operational and technical performance of a Class A commercial office building. You will support the management of…
Added 22 hours ago
NB
Assistant Manager, Administration
National Bank of Canada
Winnipeg, MB
- Full-time
A career as an Assistant Manager, Administration - PPSA in Equipment Finance at National Bank means helping lead the team responsible for Personal Property Security Act (PPSA)…
Added 23 hours ago
Assistant Hotel Manager
Sunshine Village Corporation
Banff, AB
The Assistant Hotel Operations Manager ensures outstanding guest experiences by supporting the Hotel Operations Manager’s oversight of the Resort’s alpine, slope-side hotel, the Sunshine…
Added 23 hours ago
Assistant Resident Manager (Kelowna)
Realstar
Kelowna, BC
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every…
Added 23 hours ago
Assistant Resident Manager (Eastern ON)
Realstar
Brockville, ON
We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each…
Added 23 hours ago
Assistant Resident Manager Team (Eastern ON)
Realstar
Brockville, ON
We are currently seeking an Assistant Resident Manager 2-person team to live and work at one of our properties. This position would require you to live on-site, share an apartment and work…
Added 23 hours ago
Assistant Resident Manager Team (Sherbrooke)
Realstar
Sherbrooke, QC
We are currently seeking a Two-Person Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each…
Added 23 hours ago
Assistant Resident Manager (Sherbrooke)
Realstar
Sherbrooke, QC
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every…
Added 1 day ago
R
Assistant Resident Manager - Full-time
Realstar
St. Catharines, ON
- Full-time
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every…
Added 1 day ago
DH
Assistant(e) gestionnaire des opérations nourriture & boissons
Delta Hotels and Resorts®
Quebec, QC
- Full-time
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Added 1 day ago
FH
Assistant Banquet Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Official title for this position is Assistant Event Operations Manager.
Added 1 day ago
B
Administration Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Client Service Assistant role sits within Nesbitt Burns, the full‑service investment advisory platform within Private Wealth, supporting high‑net‑worth clients through personalized…
Added 1 day ago
Project Coordinator, Applied Research
Durham College
Oshawa, ON
Reporting To: Operations Manager, Applied Research
Added 1 day ago
TS
Assistant Resident Manager, Live-In
The Skyline Group of Companies
Fergus, ON
- Full-time
Are you passionate about providing top-notch customer service in residential property management? Look no further! We are seeking driven, professional & energetic candidates to join our…
Added 1 day ago
B
Client Service Assistant, Private Wealth (Contract)
BMO
Toronto, ON
- Full-time
The Client Service Assistant supports one or more Investment Advisors (IAs) and IA Team and staff, and private wealth branch operations with day-to-day administration and provides…
Added 1 day ago
FS
Executive Steward
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain…
Added 1 day ago
SA
FAC – 26-27-066 - Floater Caretaker 2 (FLOAT)
St Albert Public School Division
St. Albert, AB
- Full-time
Hours will be : Hours for this position will be decided upon by the Assistant Manager of Facilities Services.
Added 1 day ago
A
Assistant Banquet Manager
AccorHotel
Banff, AB
- Full-time
Official title for this position is Assistant Event Operations Manager.
Added 1 day ago
R
Assistant Resident Manager
Realstar
Cornwall, ON
- Full-time
We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each…
Added 1 day ago
FH
Assistant Kitchen Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Kitchen Manager. Every memorable dining experience at Fairmont Jasper Park Lodge…
Added 1 day ago
FH
Restaurant General Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new General Manager, Outlets. Creating an engaging work environment for colleagues of Fairmont…
Added 1 day ago
DH
Assistant Manager Food & Beverage Operations
Delta Hotels and Resorts®
Quebec, QC
- Full-time
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

AccorHotel

Assistant Front Office Manager

Jasper, AB, T0E 0A8, Canada

Annual salary of $55,000 - $60,000/year · Full-time

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Job details

Pay: Annual salary of $55,000 - $60,000/year
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.

It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Front Office Manager. As Assistant Front Office Manager you will provide engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories at Fairmont Hotels & Resorts.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offering professional, friendly and engaging service
Providing day to day operational and managerial support for Front Desk, Concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
Assisting the Front Office Manager in all aspects of the department
Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
Training, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor
Assisting guests regarding hotel facilities in an informative and helpful way
Reviewing arrivals, and ensuring that special requests are met, so that service is anticipatory
Ensuring accurate billing is completed upon guest departure
Acting as a liaison for all departments within the hotel
Following all safety policies, including emergency procedures and vehicle policies
Supporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
Ensuring all key control procedures are followed
Handling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
Assist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do so
Driving GOP through meeting or exceeding the upgrade and walk in goals
Balancing operational, administrative and Colleague needs
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Qualifications

Your experience and skills include:

Previous leadership experience at a luxury setting an asset
Excellent knowledge of Front Office and Hotel procedures required
General knowledge of key departments, including Housekeeping and Maintenance an asset
Previous Opera Cloud experience required
Computer literacy in Microsoft Windows applications required
University/College degree in a related discipline an asset
Ability to work flexible days and hours, including overnights
Must possess a professional presentation
Must possess strong interpersonal and problem-solving abilities
Must be highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have a valid Full Canadian Driver’s License

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

Annual salary of $55,000 - $60,000/year
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Assistant Front Office Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager provides operational support for front desk, concierge, and guest services while ensuring high service standards are met. They are responsible for training and developing staff, managing performance, and resolving guest concerns to ensure satisfaction.

Requirements

Candidates should have previous leadership experience in a luxury setting and proficiency with Opera Cloud software. A valid full Canadian driver's license and the ability to work flexible hours, including overnights, are required.

Skills

Front office management
Luxury hospitality
Staff scheduling
Performance management
Guest services
Crisis management
Opera Cloud
Problem-solving
Leadership
Interpersonal skills
Training and development
Billing accuracy
Emergency procedures
Key control
Communication
Team collaboration

Benefits

Subsidized staff accommodation
Complimentary meals
Medical insurance
Vision insurance
Dental insurance
Mental health support
Employee travel program
Food and beverage discounts
Fitness center access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Luxury Hospitality
Opera Cloud
Guest Satisfaction
Staff Management
Performance Reviews
Concierge
Royal Service
Crisis Management
Emergency Procedures
Key Control
Accor Live Limitless
GOP
Voice of the Guest
LQA
Health and Safety
Microsoft Windows
Resort Operations
Team Leadership
Coaching
Scheduling
Billing
Customer Service
Professional Presentation
Problem Solving
Reliability
Hospitality Management
Staff Accommodation
Employee Engagement
Training

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