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Added 2 hours ago
J
Assistant Manager
Jobbe
Fredericton, NB
- $17 to $18 CAD / hour
- Full-time
As an Assistant Manager at Popeyes, you’ll support the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest service, high-quality food, and a motivated…
Added 2 hours ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the…
Added 2 hours ago
UR
Administrative Assistant, Commercial Real Estate
Urban Reform Realty Inc., Brokerage
Montreal, QC
- Full-time
Urban Reform Immobilier is seeking an organized, detail-oriented and dependable Administrative Assistant to support our commercial real estate brokerage team.
Added 7 hours ago
CB
assistant manager - food services
Canopy By Hilton Toronto Yorkville
Toronto, ON
- Full-time
Added 7 hours ago
SA
Assistant Restaurant Manager
SSP America
Mississauga, ON
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 7 hours ago
ZS
Salon Assistant
Zazou Salon & Academy
North Vancouver, BC
- Full-time
As a Salon Assistant, you'll play an important role in creating an incredible guest experience while supporting our stylists. Your responsibilities will include:
Added 8 hours ago
M
Restaurant assistant manager
McDonald's
Fernie, BC
- Full-time
Added 8 hours ago
M
Restaurant assistant manager
McDonald's
Sparwood, BC
- Full-time
Added 11 hours ago
C
Hourly Server- Seasonal
Cineplex
Toronto, ON · Roundhouse The Rec Room
- Part-time
The Server or Server Assistant will be responsible for providing high-levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining…
Added 14 hours ago
DQ
restaurant assistant manager
Dairy Queen
Summerside, PE
- Full-time
Added 15 hours ago
H
assistant manager, fast food
Harvey's
Port Colborne, ON
- Full-time
Added 15 hours ago
HH
assistant manager, restaurant
Halibut House Fish and Chips Inc.
Welland, ON
- Full-time
Added 17 hours ago
KT
assistant manager - food services
King Tandoori Vaughan
Georgetown, ON
- Full-time
Added 18 hours ago
A
Assistant Server, Reign (Part-Time)
AccorHotel
Toronto, ON
- Part-time
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Added 18 hours ago
DQ
restaurant assistant manager
Dairy Queen
Vancouver, BC
- Full-time
Added 18 hours ago
PL
Assistant Executive Housekeeper
Pomeroy Lodging
Kananaskis, AB
- Full-time
As Assistant Executive Housekeeper, you will assist leading Housekeeping team taking guest experience within our guest rooms to a new level. Reporting to the Executive Housekeeper, the main…
Added 21 hours ago
DC
assistant cook
Denny’s Canada
Winnipeg, MB
- Full-time
Added 21 hours ago
MB
restaurant assistant manager
Mary Brown's Chicken
Pasadena, NL
- Full-time
Added 22 hours ago
B
Host & Server Assistant
Basecamp
Canmore, AB
- $17 to $18 CAD / hour
- Part-time
Join our prestigious fine dining restaurant as a Host & Server Assistant and be the face of our establishment. As a vital member of our team, you will provide exceptional customer service…
Added 23 hours ago
TL
Parking Lot Assistant Supervisor - Winter 26/27
The Lake Louise Ski Area Ltd
Lake Louise, AB
- Full-time
- Temporary
Added 23 hours ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
Diploma / bachelor’s degree in hospitality management, or a related field preferred.
Added 1 day ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the…
Added 1 day ago
DQ
assistant manager - food services
Dairy Queen
Golden, BC
- Full-time
Added 1 day ago
AI
Housekeeping Supervisor
Accent Inns
Kamloops, BC
- Full-time
…and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our…
Added 1 day ago
DQ
assistant manager, restaurant
Dairy Queen
Nanaimo, BC
- Full-time

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily leadership and operation of the front office department while serving as a Manager on Duty. This role focuses on delivering personalized guest experiences, coaching team members, and ensuring brand standards are consistently met.

Requirements

Candidates must have at least 2 years of front office experience in a full-service or luxury hotel environment, with preference given to those with prior leadership experience. Proficiency in property management systems and strong communication skills are required, along with the ability to work a flexible schedule.

Skills

Front office operations
Leadership
Team management
Guest services
Conflict resolution
Staff scheduling
Property management systems
Cash handling
Performance coaching
Communication
Luxury hospitality standards
Training and development
Operational oversight
Problem solving
Interdepartmental collaboration

Benefits

Complimentary upgrades
Extended stays
Discounted stays at Fairmont, Raffles, and Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Manager on Duty
Guest Experience
Team Leadership
Staff Scheduling
Property Management System
Lightspeed
Microsoft Office
Customer Service
Operations Management
Performance Coaching
Health and Safety
Emergency Response
Full-service Hotel
VIP Services
Onboarding
Cross-training
Brand Standards

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