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Added 14 mins ago
KD
Analyste Principale, Gestion de la croissance des revenus (RGM) des marques/ Associate Manager, Brand Revenue Growth Management (RGM)
Keurig Dr Pepper
Toronto, ON · Montreal, QC
- Full-time
3 à 5 ans d’expérience dans la gestion de la croissance des revenus, la gestion des catégories, la stratégie de vente, la planification commerciale, les finances ou des domaines connexes.
Added 28 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Belleville, ON
- Full-time
…and teamwork, the Asset Protection Associate helps protect people, merchandise, and the overall shopping…
Added 28 mins ago
DC
executive sous-chef
Domaine Château-Bromont
Bromont, QC
- Full-time
Added 29 mins ago
J
Superviseur(e) de la paie / Payroll Supervisor
JLL
Toronto, ON · Mississauga, ON · Montreal, QC · CAN-CORP Toronto-Toronto, Canada
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 59 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…research aimed at improving the diagnosis, treatment and lived experience of people with endometriosis. Reporting to Drs. Andrew Zakhari, Dong Bach Nguyen and Basile Tessier-Cloutier, the…
Added 59 mins ago
DG
Senior Manager, Professional Practice Group (PPG)
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…position. While this role is being recruited at the Senior Manager level, we welcome applications from both Senior Manager and Manager-level candidates. The final level of appointment will…
Added 1 hour ago
YO
Facility Staff
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Part-time
We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more…
Added 1 hour ago
J
2627-195 - Lead Hand - Security (FS12) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
The Lead Hand - Security position reports directly to the Facilities Manager and has a functional reporting relationship to the Regional Public Safety Supervisor.
Added 1 hour ago
J
2627-193 - Facilities Support Assistant (FS4) - Pictou Campus
Jobbe
Stellarton, NS
- Temporary
Reporting to the Facilities Manager, you will:
Added 1 hour ago
J
Assistant Store Manager
Jobbe
Fredericton, NB
- Full-time
We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of our Regent Mall location. In this role, you’ll assist the Store…
Added 1 hour ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
…river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau…
Added 1 hour ago
M
Retail Assistant Manager - Full-Time
maurices
Sherwood Park, AB
- Full-time
The Assistant Store Manager assists in the supervision of a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. You…
Added 1 hour ago
M
Retail Assistant Manager - Part-Time
maurices
Sherwood Park, AB
- Part-time
…a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. As a sales lead, the assistant manager interacts with…
Added 1 hour ago
M
Retail Assistant Manager - Full-Time
maurices
Lloydminster, AB
- Full-time
The Assistant Store Manager assists in the supervision of a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. You…
Added 1 hour ago
M
Retail Assistant Manager - Part-Time
maurices
Canada
- Part-time
…a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. As a sales lead, the assistant manager interacts with…
Added 1 hour ago
M
Retail Assistant Manager - Full-Time
maurices
Canada
- Full-time
The Assistant Store Manager assists in the supervision of a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. You…
Added 1 hour ago
M
Retail Assistant Manager - Part-Time
maurices
Lloydminster, AB
- Part-time
…a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. As a sales lead, the assistant manager interacts with…
Added 1 hour ago
A-
Breakthru Beverage Canada | Gestionnaire de territoire – Grand Montréal
A3 - Les agences de vins, bières et spiritueux
Montreal, QC
- Contract
…our business using the most effective sales tools to give our people and brands the best opportunity to win in all…
Added 1 hour ago
OR
Wireless Sales Associate - 5778 Aurora
OSL Retail Services Inc
Aurora, ON
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OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great have a hunger…
Added 1 hour ago
BK
Shift manager - fast food restaurant
Burger King
Huntsville, ON
- Full-time
Added 1 hour ago
BK
Restaurant manager
Burger King
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Added 1 hour ago
GD
GARAGE - Seasonal Sales Associate - Lambton Mall
Groupe Dynamite
Sarnia, ON
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
BK
Restaurant manager
Burger King
Smiths Falls, ON
- Full-time
Added 1 hour ago
BK
Restaurant manager
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AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily leadership and operation of the front office department while serving as a Manager on Duty. This role focuses on delivering personalized guest experiences, coaching team members, and ensuring brand standards are consistently met.

Requirements

Candidates must have at least 2 years of front office experience in a full-service or luxury hotel environment, with preference given to those with prior leadership experience. Proficiency in property management systems and strong communication skills are required, along with the ability to work a flexible schedule.

Skills

Front office operations
Leadership
Team management
Guest services
Conflict resolution
Staff scheduling
Property management systems
Cash handling
Performance coaching
Communication
Luxury hospitality standards
Training and development
Operational oversight
Problem solving
Interdepartmental collaboration

Benefits

Complimentary upgrades
Extended stays
Discounted stays at Fairmont, Raffles, and Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Manager on Duty
Guest Experience
Team Leadership
Staff Scheduling
Property Management System
Lightspeed
Microsoft Office
Customer Service
Operations Management
Performance Coaching
Health and Safety
Emergency Response
Full-service Hotel
VIP Services
Onboarding
Cross-training
Brand Standards

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