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Added 13 mins ago
S
Water Resources Engineering Graduate
Stantec
Markham, ON
- Full-time
…hydrologic, and hydraulic projects within a dynamic design team. You will report directly to a Project Manager or Team…
Added 13 mins ago
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Directeur Régional – Québec et Est de l'Ontario / Regional Director – Quebec & Eastern Ontario
Everguard
Montreal, QC
- Full-time
Added 13 mins ago
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Project Controls Manager
Amico
Mississauga, ON
- Full-time
The Project Controls Manager provides a support function to the Project Manager and the project team. They are responsible for the project schedule and document control for the project.…
Added 13 mins ago
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Marketing Associate
Pliteq
Toronto, ON
- Full-time
Collaborate with team members to optimize automation and lead-nurturing processes through email, content, events & social channels.
Added 13 mins ago
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Team Lead
Advantec Global Systems
Chilliwack, BC
- $35 to $45 CAD / hour
- Full-time
AdvanTec Marine has an exciting career opportunity. We are seeking a highly qualified candidate to lead our Custom Fabrication Team at our facility in Chilliwack, BC. This position is…
Added 13 mins ago
SA
Senior Data Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
As a Senior Data Engineer, you will own NimbleRx’s data platform - the layer that every other team builds on to understand the business, ship product features, and meet our compliance…
Added 13 mins ago
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Retail Sales Supervisor
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Sherwood Park, AB
- Full-time
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Added 13 mins ago
Manager of Clinical Practice
Bayshore
Belleville, ON
Lead clinical quality, audits, and continuous improvement initiatives
Added 27 mins ago
CC
Account Coordinator
Cheil Canada
Mississauga, ON
- $45,000 to $50,000 CAD / year
- Full-time
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 27 mins ago
CI
Client Services Coordinator, Bilingual
Centah Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
…their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that…
Added 27 mins ago
BG
Tactical Marketing - Placement Year
BMW Group
Goodwood, ON
- Internship
…quality, style and performance. Behind the legendary brand is a team of passionate and highly talented people who do their utmost to satisfy the wishes of clients who commission a…
Added 27 mins ago
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Marketing Coordinator
Sportball
Toronto, ON
- Full-time
…go-to-market strategies, while working closely with our leadership team and systems network to bring ideas to life. One part strategic, one executional, and one creative, this is a unique…
Added 27 mins ago
TC
Residential Community Support Workers (Victoria - Casual Pool)
Taproot Community Support Services
Victoria, BC
- Temporary
Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 27 mins ago
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Dog Trainer - Board and Train Specialist
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St. Agatha, ON · Saint Agatha, ON
- Full-time
Job Description: We are seeking an experienced and passionate Balanced Dog Trainer to join our team. The ideal candidate will have a strong background in balanced training methods and a…
Added 27 mins ago
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Deputy Chief Administrative Officer
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- Full-time
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Senior Okta Engineer (IAM)
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Brampton, ON
- Full-time
…workforce. We run Okta alongside Microsoft Entra ID, and you'll also lead how we bring AI agents, bots and service accounts under the same identity platform. This is a hands-on engineering…
Added 27 mins ago
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Registered Nurse (Nursing Resource Team)
Michael Garron Hospital
Toronto, ON
- Full-time
…family-centered care. In serving as the leader of the Coordinated Care Team, Registered Nurses have a pivotal role in care planning, coordination and delivery and in ensuring high level…
Added 27 mins ago
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Project Purchasing Profess.
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- Full-time
Recommend component derivatives and component or production process innovations to the project team and other interface partners.
Added 27 mins ago
AC
Human Resources Business Partner - Term
Arctic Co-operatives Limited
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- $70,000 to $80,000 CAD / year
- Full-time
· As a member of the HR team, takes a lead role in performance management with the co-ordination and administration of the performance management program twice per year; provides advice and…
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General Manager - Edmonton South MEC
MEC
AB · Edmonton, AB
- $89,500 to $112,200 CAD / year
- Full-time
…performance, culture, and operational excellence of the store. You lead through others - setting clear expectations, building leadership capability, and holding the Senior Staff Team (SST)…
Added 27 mins ago
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Assistant Chef Manager - Contract
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Burlington, ON
- $21.5 CAD / hour
- Full-time
During this 1 year contract, you’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best…
Added 27 mins ago
TU
Research and Outreach Project Coordinator
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Part-time
Receives direction from Queer Centre for Radical Praxis co-leads and other lead members of the Research Cluster team. Receives direction from the GRSJ Administrator regarding budget and…
Added 27 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 27 mins ago
NB
Senior Advisor Operational Risk Management
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor Operational Risk within the Operational Risk Governance and Transformation team at National Bank means acting as the lead specialist responsible for the…
Added 27 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 3, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily leadership and operation of the front office department while serving as a Manager on Duty. This role focuses on delivering personalized guest experiences, coaching team members, and ensuring brand standards are consistently met.

Requirements

Candidates must have at least 2 years of front office experience in a full-service or luxury hotel environment, with preference given to those with prior leadership experience. Proficiency in property management systems and strong communication skills are required, along with the ability to work a flexible schedule.

Skills

Front office operations
Leadership
Team management
Guest services
Conflict resolution
Staff scheduling
Property management systems
Cash handling
Performance coaching
Communication
Luxury hospitality standards
Training and development
Operational oversight
Problem solving
Interdepartmental collaboration

Benefits

Complimentary upgrades
Extended stays
Discounted stays at Fairmont, Raffles, and Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Manager on Duty
Guest Experience
Team Leadership
Staff Scheduling
Property Management System
Lightspeed
Microsoft Office
Customer Service
Operations Management
Performance Coaching
Health and Safety
Emergency Response
Full-service Hotel
VIP Services
Onboarding
Cross-training
Brand Standards

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