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Added 11 mins ago
GE
Team Leader - Assistance Services
Global Excel Management
Montreal, QC · Sherbrooke, QC
- Other
Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing…
Added 11 mins ago
D
Assistant Manager, Market Development
Desjardins
Saint-Jérôme, QC · Laval, QC · Service Signature Laval-Laurentides
- Full-time
As a market development assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and…
Added 11 mins ago
Accountant
PCL Construction
Nisku, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 11 mins ago
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Lead Software Engineer, Full Stack, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Markets Operations Technology is seeking a highly skilled and experienced Lead Software Engineer to design, architect, and deliver a high-performance Enterprise Fee Calculation and Billing…
Added 11 mins ago
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Mobile Mortgage Advisor (Durham Region, ON) - 100% Commission
CIBC
ON
- Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 11 mins ago
CN
Commercial Trainer
Canadian North
Iqaluit, NU
- Full-time
Ready to influence, inspire, and make a real difference with our employees through the development and delivery of world class training? We want to hear from you! Apply today and be part of…
Added 11 mins ago
A
Welder- Ballistic Welder Certified
Arrow
Stratford, ON
- Full-time
Perform other duties as defined and assigned by the department supervisor or lead hand.
Added 11 mins ago
VA
Software Engineer - Backend & Platform Systems
Veeda AI
Remote, Canada
- Full-time
- Remote
…foundation world models for Physical AI. We're a small, fast-moving team of engineers and researchers from leading AI labs, tackling some of the most challenging problems at the…
Added 11 mins ago
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Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
…Data, you will serve as a vital bridge between our Core Data team and executive business leaders across North America and EMEA. This is your chance to lead an innovative analytics function,…
Added 11 mins ago
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Mortgage Specialist
BMO
Moncton, NB
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 11 mins ago
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Digital Operations Manager, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
This is a hands-on leadership role centred on how work flows through our team. You'll own how requests come in, get prioritized and move from intake to publish, with deep expertise in using…
Added 11 mins ago
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Manager, Strategic Programs and Partnerships
BMO
Toronto, ON · BMOPLACE
- Full-time
Support the development and implementation of new partner strategic projects, coordinating with other Lines of Business as necessary.
Added 11 mins ago
AW
District Sales Manager-Eastern Ontario
Arterra Wines Canada
ON · Field Office - ON
- Full-time
…Ontario sales strategy for their district. They will assist with development of regional and product strategies for sales and distribution. Supervises activities of sales force including…
Added 11 mins ago
EC
Head of Engineering & Software Development
E+E Consulting
Montreal, QC
- Full-time
Lead and develop a multidisciplinary software engineering team.
Added 11 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 11 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- Up to $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 11 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 11 mins ago
T&
Estimator
Turner & Townsend
Calgary, AB
- Full-time
Produce estimates, taking ownership of them and presenting the final cost plan/estimate to the department lead.
Added 11 mins ago
T&
Senior Estimator
Turner & Townsend
Calgary, AB
- Full-time
Produce estimates, taking ownership of them and presenting the final cost plan/estimate to the department lead.
Added 11 mins ago
U
TEXTURE & LOOKDEV SUPERVISOR - Hybride VFX
Ubisoft
Montreal, QC
- Full-time
We are looking for a Texture & LookDev Supervisor to manage our texturing and look development team. In this dual leadership and hands-on role, you will lead shows, build and refine…
Added 11 mins ago
JE
Production Shift Leader
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Recognition Programs: Be recognized for your contributions to operational performance and team development
Added 11 mins ago
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Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Added 11 mins ago
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Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
This position requires strong operational oversight, exceptional attention to detail, and the ability to lead teams through change with clarity and consistency. If you take pride in…
Added 11 mins ago
TC
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
TJX Companies
Penticton 1, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 11 mins ago
A
Western Canada Digital Design Delivery Lead
AECOM
Calgary, AB
- $110,000 to $150,000 CAD / year
- Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have a minimum of 2 years of front office experience in a full-service or luxury hotel environment. Proficiency in property management systems and strong leadership capabilities are essential for this role.

Skills

Front office operations
Leadership
Staff management
Guest services
Conflict resolution
Property management systems
Cash handling
Training and development
Communication
Performance coaching
Operational oversight
Luxury hospitality standards
Scheduling
Problem solving
Team motivation

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Microsoft Office
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Accountability

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