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Added 5 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
High River, AB
Reporting to the Yard Manager, the Yard Shipper / Receiver is responsible to efficiently, effectively and accurately receive products into the designated UFA location; place in appropriate…
Added 5 mins ago
Assistant Supervisor, Operations (TBS)
Brewers Retail Inc
London, ON
We are currently searching for an Assistant Supervisor, Operations reporting to the Manager, DC Operations. This vacancy is a full-time, permanent opportunity. For this role, you will be…
Added 5 mins ago
Assistant Supervisor, Operations - (TBS) Contract
Brewers Retail Inc
Kitchener, ON
We are currently searching for an Assistant Supervisor, Operations reporting to the Manager, DC Operations. This is a full-time, 12-month contract opportunity. For this role, you will work…
Added 5 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
The Sales Initiatives Manager will be an enabler of system-wide focus on exceeding our customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate…
Added 5 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
The Sales Initiatives Manager will be an enabler of system-wide focus on exceeding our customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate…
Added 5 mins ago
H
Administrative Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Administrative Assistant is directly accountable to the Manager and Director, First Nations Métis Relations (FNMR) of the Saskatchewan Health Authority (SHA) and…
Added 5 mins ago
T
Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Deputy Program Manager (DPM) – Program Enablement who will be accountable for defining and executing the strategic digital transformation vision and roadmap for…
Added 5 mins ago
T
Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
Thales has a vacancy for a Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core) who will be responsible and accountable for ensuring the delivery of services to meet…
Added 5 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support…
Added 5 mins ago
HA
Manager Station Operations
Horizon Air
Sidney, BC · BC-Sidney
- Full-time
The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the…
Added 5 mins ago
T
Personal Banking Associate Trainee - Cantonese, Mandarin or Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 5 mins ago
T
Personal Banking Associate Trainee - Mandarin, Cantonese, Korean or Punjabi Language Skills an Asset
TD
Surrey, BC
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 5 mins ago
T
Personal Banking Associate - Metcalfe branch (18.75 hours)
TD
Montreal, QC
- Part-time
…We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 5 mins ago
AG
Solutions Manager, North America
Apex Group Ltd
Toronto, ON
- Full-time
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Added 5 mins ago
IE
Warehouse Lead
Industrial Electric Manufacturing
Surrey, BC
- $34 to $46 CAD / hour
Participate in continuous improvement and problem-solving activities led by the Supervisor or Operations Manager.
Added 5 mins ago
L
Instrumentation Technician
Linde
Thunder Bay, ON
- Full-time
In this role, you will report to the Plant Manager and support the operation of Linde’s Air Separation Plant and VPSA by maintaining all plant instrumentation and electrical equipment
Added 5 mins ago
YY
Junior Project Engineer
Ya YA Foods Corp.
Toronto, ON
- Full-time
Added 5 mins ago
AI
Accounting Assistant
ARCX Inc.
Markham, ON
- Full-time
Provide administrative support to the Office Manager as required
Added 5 mins ago
TA
Systems Analyst - ( Shift 8:30 am to 5:00 pm)
The Authentic T-Shirt Company® /SanMar Canada
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Reporting directly to the IT Service Manager, the Systems Analyst-IT Operations is responsible for maintaining and supporting office and warehouse systems through user support and hands-on…
Added 5 mins ago
SI
Office Manager
Suslop Inc.
Toronto, ON
- Full-time
Suslop Inc. (Suslop) is seeking a talented Office Manager who will play a key role in supporting the day-to-day operations and continued growth of Suslop. Working closely with company…
Added 20 mins ago
NH
Manager, Accounts Payable
Northwest Healthcare Properties REIT
Toronto, ON · Corporate HQ
- $90,000 to $100,000 CAD / year
- Full-time
The Manager, Accounts Payable is responsible for providing both the operational leadership and the strategic oversight of the accounts payable function for a growing real estate portfolio.…
Added 20 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Beltline, Calgary, AB
- Full-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 20 mins ago
CN
Commercial Trainer
Canadian North
Iqaluit, NU
- Full-time
Minimum one year qualifications training Ramp, Cargo and/or Airport Operations (Customer Facing)
Added 20 mins ago
AR
Assistant General Manager
Algonquin Resort
Ottawa, ON
- Full-time
The Assistant General Manager is primarily responsible for the operations of the front office department, while supporting the General Manager in the day-to-day operation of all…
Added 20 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have a minimum of 2 years of front office experience in a full-service or luxury hotel environment. Proficiency in property management systems and strong leadership capabilities are essential for this role.

Skills

Front office operations
Leadership
Staff management
Guest services
Conflict resolution
Property management systems
Cash handling
Training and development
Communication
Performance coaching
Operational oversight
Luxury hospitality standards
Scheduling
Problem solving
Team motivation

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Microsoft Office
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Accountability

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