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Added 12 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Beltline, Calgary, AB
- Full-time
Canna Cabana is actively seeking Full Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and…
Added 12 mins ago
C
Lead Software Engineer, Full Stack, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Markets Operations Technology is seeking a highly skilled and experienced Lead Software Engineer to design, architect, and deliver a high-performance Enterprise Fee Calculation and Billing…
Added 12 mins ago
EC
Head of Engineering & Software Development
E+E Consulting
Montreal, QC
- Full-time
Montreal, QC | Hybrid, | Full-time | Ayata.AI
Added 12 mins ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects…
Added 12 mins ago
A
Golf Leadership Opportunities - Springs/Summer 2027
AccorHotel
Banff, AB
- Contract
Golf Guest Service Assistant Manager - oversees the daily flow of golf operations, ensuring a memorable guest experience through effective leadership, on-course service, and seamless…
Added 12 mins ago
A
Turf Care Supervisor - Spring/Summer 2027
AccorHotel
Banff, AB
- Contract
As a Turf Care Supervisor, you will work closely with the Golf Course Superintendents assisting with oversight of daily operations. They lead and assist greenskeepers, ensuring exceptional…
Added 12 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
Fairmont Jasper Park Lodge is entering an exciting new chapter as our guest rooms and accommodation spaces undergo a full refresh, featuring new finishes, furnishings, and elevated…
Added 12 mins ago
TC
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
TJX Companies
Penticton 1, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 27 mins ago
Scientific Director - Geriatric Division Research
CAMH
Toronto, ON
This full-time, permanent position is located at 80 Workman Way
Added 27 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Please note that these benefits apply to permanent, full-time employees.
Added 27 mins ago
Planning Manager - FAL
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 27 mins ago
Infrastructure Specialist - MRT
Mayfair Diagnostics
Calgary, AB
Working collaboratively with the Infrastructure Manager, Modality Coordinators, Clinic Managers, Operations Managers, radiologists, vendors, and other departments, the Specialist supports…
Added 27 mins ago
BN
Facilities Lead - Regular Full-Time
BC Nurses' Union
Burnaby, BC
- Full-time
The Facilities Lead supports the efficient functioning of BCNU’s Facilities, Library, and Administrative operations. Reporting to the Facilities Manager, this role is integral to ensuring…
Added 27 mins ago
MQ
Logistics Coordinator
Marcatus QED
Toronto, ON
- $40,000 CAD / year
- Contract
The Logistics Coordinator will support daily logistics operations, coordinate shipments, and maintain accurate shipping and customs documentation. Reporting to the Supply Chain Lead and…
Added 27 mins ago
EA
Ground Handler
Executive Aviation
Fort Nelson 2, BC
- Part-time
Come join us! Executive Aviation is hiring a part-time Ground Handler with our Northern Rockies Regional Airport Below the Wing team (Fort Nelson, YYE). This role reports directly to an…
Added 27 mins ago
WH
ERP Program Manager
WELL Health Technologies Corp
Remote, Canada
- $90,000 to $120,000 CAD / year
- Contract
- Remote
Reporting to theSystem Lead - Microsoft Dynamics 365 ERP, we are hiring an ERP Program Manager to lead the delivery of ERP initiatives across WELL Health. As the new ERP Program Manager,…
Added 27 mins ago
WH
D365 Support Analyst
WELL Health Technologies Corp
Remote, Canada
- Full-time
- Remote
Reporting to the System Lead - Microsoft Dynamics 365 ERP, we are hiring a D365 Support Analyst to own functional support for Microsoft Dynamics 365 Finance & Operations as WELL Health…
Added 27 mins ago
SC
Crane & Rigging Supervisor (Prince George, BC)
Sterling Crane
Prince George, BC
- Full-time
JOB TYPE: Permanent full-time hourly unionized position. The successful applicant must be willing to join IUOE Local 115.
Added 27 mins ago
SC
Crane & Rigging Supervisor (Calgary, AB)
Sterling Crane
Calgary, AB
- Full-time
JOB TYPE: Permanent full-time hourly unionized position. The successful applicant must be willing to join IUOE Local 955.
Added 27 mins ago
IP
Director, Indigenous Partnerships and Strategic Transformation
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Lead CLBC’s Indigenous Partnerships Strategy, building trusted, reciprocal relationships with First Nations, Métis and Inuit Peoples, Indigenous governments, organizations, and communities…
Added 27 mins ago
AE
Client Relations Manager - Healthcare Transportation
Apple Express Courier Ltd.
Mississauga, ON
- Full-time
Lead new account implementations from initial planning through full operational launch.
Added 27 mins ago
AC
Warehouse Manager
Aosom Canada
Oshawa, ON
- Full-time
…fill the position of Warehouse manager to handle the daily operations of the warehouse 440,000sqf , including freight, shipping and receiving, returns, and parts. The successful applicant…
Added 27 mins ago
SA
Chief Executive Officer
Salt and Soil Capital
Vancouver, BC
- Full-time
Salt and Soil Capital is acquiring a specialty construction contractor in Vancouver, BC, and is hiring the CEO who will lead it. As CEO, you'll oversee every aspect of the company's…
Added 27 mins ago
L&
Assistant Finance Manager - Brand Marketing
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead the timely and accurate delivery of key Brand Marketing financial reporting, including franchise summaries, advertising and promotion variance analysis, and sales and operations…
Added 27 mins ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
JOB TYPE: Permanent full-time hourly unionized position. The successful applicant must be willing to join IUOE Local 115.

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have a minimum of 2 years of front office experience in a full-service or luxury hotel environment. Proficiency in property management systems and strong leadership capabilities are essential for this role.

Skills

Front office operations
Leadership
Staff management
Guest services
Conflict resolution
Property management systems
Cash handling
Training and development
Communication
Performance coaching
Operational oversight
Luxury hospitality standards
Scheduling
Problem solving
Team motivation

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Microsoft Office
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Accountability

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