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Added 5 mins ago
BR
Part-Time Retail Staff
Brewers Retail Inc
Ottawa, ON · Nepean, Onta
- Part-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 5 mins ago
Assistant Supervisor, Operations (TBS)
Brewers Retail Inc
London, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 5 mins ago
Assistant Supervisor, Operations - (TBS) Contract
Brewers Retail Inc
Kitchener, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 5 mins ago
BR
Part-Time Retail Staff
Brewers Retail Inc
Ottawa, ON · Kanata, Onta
- Part-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 5 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 5 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 5 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 5 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 5 mins ago
LB
Brand Marketing Future Opportunities
Labatt Breweries of Canada
Toronto, ON
- Full-time
…moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their…
Added 5 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
Partner with operations, marketing, product and field leadership teams to align training initiatives with business priorities
Added 5 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 5 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 5 mins ago
M
Senior Agentic Systems / AI Ops Admin
McKesson
Mississauga, ON
- Full-time
…the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from…
Added 6 mins ago
VP
Lead / Senior Piping Materials Engineer
Vista Projects
Calgary, AB
- Full-time
…and synthetic fuel developments in the North America. For our people, that means meaningful, varied work and a real chance to shape how modern engineering gets…
Added 6 mins ago
TI
Senior Consultant
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Partner with stakeholders to prioritize activities, resolve challenges, and align on business objectives.
Added 6 mins ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
Partner with engineering and product leadership as a trusted advisor. Review their designs, challenge assumptions constructively, and translate infrastructure constraints into language…
Added 6 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- $19 CAD / hour
- Internship
If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.
Added 6 mins ago
Y
Sales Development Representative (SDR) - Lead Generation (B2B)
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
…and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement.…
Added 6 mins ago
PB
Account Executive, Group Business
Pacific Blue Cross
Burnaby, BC
- $73,600 to $110,400 CAD / year
- Full-time
…take the time to deeply understand your clients and how our business works, identify pain points and opportunities for improvement, and turn those insights into practical plans, projects,…
Added 6 mins ago
VB
copy Software Architect - Principal Developer
Vaco by Highspring
Montreal, QC
- Full-time
You will partner closely with VP-level stakeholders, guide a team of approximately five developers, and lead the architecture and delivery of complex, enterprise-scale technology solutions.
Added 20 mins ago
NH
Manager, Accounts Payable
Northwest Healthcare Properties REIT
Toronto, ON · Corporate HQ
- $90,000 to $100,000 CAD / year
- Full-time
A proven partner in healthcare infrastructure: Vital Infrastructure invests in, manages and partners with healthcare providers to support essential healthcare infrastructure. We're a real…
Added 20 mins ago
Bilingual Human Resources Business Partner
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the People and Culture team, in the Bilingual Business Partner, Human Resources position. In this role, you will provide professional, practical and client-focused human resources (HR)…
Added 20 mins ago
GT
Manager, IT Vendor Performance & IT Audit
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into…
Added 20 mins ago
D
Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage…
Added 20 mins ago
B
Customer Service Representative
BMO
Burnaby, BC
- Part-time
…deliver the desired customer experience and achieve overall business…

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have a minimum of 2 years of front office experience in a full-service or luxury hotel environment. Proficiency in property management systems and strong leadership capabilities are essential for this role.

Skills

Front office operations
Leadership
Staff management
Guest services
Conflict resolution
Property management systems
Cash handling
Training and development
Communication
Performance coaching
Operational oversight
Luxury hospitality standards
Scheduling
Problem solving
Team motivation

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Microsoft Office
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Accountability

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