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Added 2 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Camrose, AB
Reporting to the Yard Manager, the Yard Shipper / Receiver is responsible to efficiently, effectively and accurately receive products into the designated UFA location; place in appropriate…
Added 2 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
High River, AB
Reporting to the Yard Manager, the Yard Shipper / Receiver is responsible to efficiently, effectively and accurately receive products into the designated UFA location; place in appropriate…
Added 2 mins ago
CSSR2
UFA Co-operative Ltd.
Camrose, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods…
Added 2 mins ago
CSSR2
UFA Co-operative Ltd.
Fort Saskatchewan, AB
Reporting to the Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and…
Added 2 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Lethbridge, AB
Reporting to the Yard Manager, the Yard Shipper / Receiver is responsible to efficiently, effectively and accurately receive products into the designated UFA location; place in appropriate…
Added 2 mins ago
Assistant Store Manager
UFA Co-operative Ltd.
Camrose, AB
…completed in a timely and efficient manner. Assist the Store Manager with UFA’s safety culture; help achieve UFA’s safety targets through training, coaching, monitoring, and continuous…
Added 2 mins ago
CI
Saltwater Marine Site Manager
Cooke Inc.
Blacks Harbour, NB
- Full-time
…individual to join the Company’s team as an Aquaculture Site Manager based in the Maritimes, NB. This position reports to the Saltwater Production…
Added 2 mins ago
Assistant Supervisor, Operations (TBS)
Brewers Retail Inc
London, ON
We are currently searching for an Assistant Supervisor, Operations reporting to the Manager, DC Operations. This vacancy is a full-time, permanent opportunity. For this role, you will be…
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Assistant Supervisor, Operations - (TBS) Contract
Brewers Retail Inc
Kitchener, ON
We are currently searching for an Assistant Supervisor, Operations reporting to the Manager, DC Operations. This is a full-time, 12-month contract opportunity. For this role, you will work…
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Senior Financial Analyst
CityofOttawa
Ottawa, ON
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
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Service Delivery Manager
GardaWorld
Wabush, NL
…so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new…
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CUPE - AES Custodian 2/Janitor 6
Nova Scotia Regional Centres for Education & CSAP
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Be able to recognize safety hazards throughout the premises, and possess the knowledge and skills to perform the duties above.
Added 2 mins ago
CUPE - MRHS Janitor (4 hour)
Nova Scotia Regional Centres for Education & CSAP
Middleton, NS
Possess the knowledge and ability to apply modern cleaning methods and practices with minimal supervision, and be able to recognize safety hazards throughout the premises.
Added 2 mins ago
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Flex Warehouse Person
Nissan Motor Corporation
Kirkland, QC
- Full-time
Familiarity with health and safety issues and practices would be an asset.
Added 2 mins ago
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Engineering Co-Op Student
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- Full-time
…Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna…
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Medical Laboratory Technologist 2- Bilingual
Public Health Ontario
Ottawa, ON
- Full-time
Helps to ensure adherence to all safety guidelines and regulatory requirements.
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Gérant(e) de Centre de déménagement U-Haul
U-Haul
Montreal, QC
- Full-time
…to manage one of our Moving and Storage Centers. As General Manager you will be responsible for keeping your center profitable and efficient by hiring effective staff, keeping track of…
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U-Haul Moving Center General Manager
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AB · Edmonton, Alberta
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…to manage one of our moving and storage centers. As General Manager you will be responsible for keeping your center profitable and efficient by hiring effective staff, keeping track of…
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Clinical Resource - Field
Bayshore
Calgary, AB
…Field Resource. This role under the ongoing direction of the Manager of Clinical Practice (MCP), plays a vital role in supporting the coordination, delivery, and evaluation of safe,…
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Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Deputy Program Manager (DPM) – Program Enablement who will be accountable for defining and executing the strategic digital transformation vision and roadmap for…
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Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
Thales has a vacancy for a Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core) who will be responsible and accountable for ensuring the delivery of services to meet…
Added 2 mins ago
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Senior Project Manager (Internal PM)
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Ottawa, ON
- Full-time
Thales has a vacancy for a Senior Project Manager (Internal PM) who is accountable for the integrated execution, governance, performance management, and operational effectiveness of the…
Added 2 mins ago
Shop Head - Electrical - Repost
Winnipeg Regional Health Authority
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Under the general supervision of the Property Management Manager, the Shop Head - Electrical is responsible for the Electrical Shop operations which includes the maintenance of Hospital…
Added 2 mins ago
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Manager Station Operations
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The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the…
Added 2 mins ago
NC
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Through the development, collection and tracking of performance metrics as well as trends, you will support the Manager, Security and Emergency Programs and Governance through assessments…

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have a minimum of 2 years of front office experience in a full-service or luxury hotel environment. Proficiency in property management systems and strong leadership capabilities are essential for this role.

Skills

Front office operations
Leadership
Staff management
Guest services
Conflict resolution
Property management systems
Cash handling
Training and development
Communication
Performance coaching
Operational oversight
Luxury hospitality standards
Scheduling
Problem solving
Team motivation

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Microsoft Office
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Accountability

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