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Customer Experience Associate
TD
London, ON
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 1 hour ago
T
Customer Experience Associate
TD
Mississauga, ON
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 2 hours ago
T
Personal Banking Associate
TD
Richmond, BC
- Full-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 3 hours ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 3 hours ago
CA
Sales Support Specialist
Centurion Associates Inc
Toronto, ON
- Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 3 hours ago
A
Staff Housing Supervisor
AccorHotel
Banff, AB
- $21 to $24 CAD / hour
- Full-time
This role requires a proactive, people-first leader who is passionate about the employee housing experience. Listening and understanding the business needs and translate them into effective…
Added 3 hours ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
…Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office…
Added 3 hours ago
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Third Cook-Cook Assistant Summer Season 2027 Temporary Unrestricted (Full-time)
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Added 4 hours ago
IT
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Added 4 hours ago
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Toronto, ON
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Added 4 hours ago
IT
Physicist
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- Full-time
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Added 4 hours ago
National Account Manager (Ontario)
Kandor
Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 4 hours ago
SI
Payroll Manager
Swissport International AG
Montreal, QC · St Laurent, Quebec
- Full-time
…overseeing payroll services for more than 2,000 employees across Canada. Reporting to the Director of Human Resources, this role is responsible for ensuring accurate, timely, and compliant…
Added 4 hours ago
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Personal Banking Associate Trainee
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Winnipeg, MB
- Full-time
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Added 4 hours ago
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Personal Banking Associate Trainee
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Calgary, AB
- Full-time
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SAP iXp Intern - Product Support
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Location: Toronto, Canada [hybrid position, 3 days per week working from the office]
Added 5 hours ago
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Lifestyles Assistant | Part Time Weekends
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Vaughan, ON
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You have a passion to raise the bar in the Retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and…
Added 5 hours ago
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Senior Communications and Marketing Specialist, News Marketing (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
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JavaScript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
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Montreal, QC
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…innovation, ARCHER is committed to promoting the values of Canada’s cultural…
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Department Manager, Deli
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A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence.
Added 5 hours ago
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Personal Banking Associate - Chateauguay (Full-time, 37.5h/week)
TD
Châteauguay, QC
- Full-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 5 hours ago
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Banking Center Leader II
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…- delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by…

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have at least 2 years of front office experience in a full-service or luxury hotel environment, with previous leadership experience preferred. Proficiency in property management systems and strong communication skills are required to manage diverse teams and operational demands.

Skills

Front office operations
Leadership
Guest services
Team management
Conflict resolution
Staff scheduling
Property management systems
Cash handling
Communication
Training and development
Performance coaching
Operational oversight
Luxury hospitality standards
Problem solving
Time management

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Microsoft Office
Full-service Hotel

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