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Added 8 mins ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 8 mins ago
CA
Sales Support Specialist
Centurion Associates Inc
Toronto, ON
- Full-time
…will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services…
Added 8 mins ago
BM
Grounds Maintenance Supervisor- Winter-Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The purpose of this role is to supervise, lead and support the grounds maintenance team with various property maintenance projects across the resort. The Supervisor, Grounds Maintenance is…
Added 8 mins ago
L
Financial Service Representative - LendDirect Office 1586
LendDirect
Calgary, AB
- Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 8 mins ago
CC
Manager, Sales Initiatives
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate with a broad range of subject matter experts within the organization. They will lead a…
Added 8 mins ago
E
Business Line Manager - Surface Division
Epiroc
Mississauga, ON
- Full-time
Lead the Surface Division Business within Canada with full accountability for the profit and loss statement, balance sheet and overall business performance.
Added 8 mins ago
II
Electrical Reliability Lead
Ingredion Incorporated
Cardinal, ON
- Full-time
As an Electrical Reliability Lead, you will be responsible for directing the manufacturing operations performed in a shift or group of production lines, ensuring they reach volume, quality…
Added 8 mins ago
TT
merchandising coordinator
The TJX Companies, Inc.
Mission, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 mins ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
Provide expert electrical engineering support to Operations and Projects, including troubleshooting, design reviews, incident investigations, and failure analysis.
Added 8 mins ago
TO
Executive Chef
The ONE Group Hospitality
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Lead the Culinary Experience at the Global Leader in Vibe Dining!
Added 23 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
Fairmont Jasper Park Lodge is entering an exciting new chapter as our guest rooms and accommodation spaces undergo a full refresh, featuring new finishes, furnishings, and elevated…
Added 23 mins ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects…
Added 23 mins ago
Manager, Global Benefits
Geotab
Canada
…options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages…
Added 37 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
…concept design to final handover of completed facilities to operations. Depending on project allocation, typical project budgets will exceed $10 million and may, at the higher end, exceed…
Added 37 mins ago
CU
Senior Records Officer
Carleton University
Ottawa, ON
- Other
…update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration.…
Added 38 mins ago
S
Building Technician
SaskTel
North Battleford, SK
- Full-time
Qualification to progress to Step I: Completion of specified online courses (Time Management – 5 modules, Project Management – 10 modules) and the BOMI SMA Environmental Health and Safety…
Added 38 mins ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
Added 38 mins ago
EC
YMCA OF NIAGARA - RECE SUPERVISOR - FULL DAY (NOV. 9, 2026)
Early Childhood Community Development Centre
Port Colborne, ON
- Internship
Employment Type: Full time - 40 hours per week - Monday – Friday
Added 38 mins ago
FC
Senior Director
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Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
…operational oversight of Fedcap Canada's employment services operations. As the senior executive responsible for Service System Management across Ontario, this position ensures operational…
Added 38 mins ago
S
Marketing Manager - Service Development (Innovation & Growth)
SaskTel
Regina, SK
- Full-time
Performance of any new product/service following channel launch including unit sales, revenue results, performance of operations and enabling groups post-launch. Completes post launch…
Added 38 mins ago
B
Facility Manager III
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- Full-time
Project Management roles to lead and execute projects,
Added 38 mins ago
C
Controller / Contrôleur(e)
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- Full-time
The Controller is responsible for the company's accounting operations, financial reporting, internal controls, budget support, cash flow management, and compliance activities. This role…
Added 38 mins ago
FR
Business Development Director
FirstService Residential Canada
Vancouver, BC
- Full-time
The Business Development Director is a highly motivated self-starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity and work closely with the…
Added 38 mins ago
SH
Finance - Accountant, Mountain Resorts Division
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BC · West Vancouver, BC
- Full-time
Lead full cycle accounting responsibilities ensuring accurate and timely results are provided to the business
Added 53 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Fairmont Jasper Park Lodge is entering an exciting new chapter as our guest rooms and accommodation spaces undergo a full refresh, featuring new finishes, furnishings, and elevated…

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have at least 2 years of front office experience in a full-service or luxury hotel environment, with previous leadership experience preferred. Proficiency in property management systems and strong communication skills are required to manage diverse teams and operational demands.

Skills

Front office operations
Leadership
Guest services
Team management
Conflict resolution
Staff scheduling
Property management systems
Cash handling
Communication
Training and development
Performance coaching
Operational oversight
Luxury hospitality standards
Problem solving
Time management

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Microsoft Office
Full-service Hotel

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