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Added 1 min ago
CA
Sales Support Specialist
Centurion Associates Inc
Toronto, ON
- Full-time
…indicators (KPIs). Analyze sales data to provide insights into sales team performance, product performance, and market trends. Create dashboards and reports to track sales metrics,…
Added 1 min ago
CO
Return to Work Specialist (2)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
The City of Greater Sudbury is currently seeking two (2) Return to Work Specialists to lead disability and attendance case management and partner with employees, leaders, healthcare…
Added 1 min ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers.…
Added 1 min ago
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Property Services Coordinator
BGIS
Calgary, AB
- Full-time
…building(s). Provides administrative support to the Operations team in a variety of areas including Work Order Management, Health, Safety & Environmental, Contract Management, Invoice…
Added 1 min ago
RP
Senior Procurement Specialist, Corporate Services
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers.…
Added 1 min ago
L
Financial Service Representative - LendDirect Office 1586
LendDirect
Calgary, AB
- Full-time
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Added 1 min ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers.…
Added 1 min ago
B
Property Services Coordinator
BGIS
Laval, QC
- Full-time
…building(s). Provides administrative support to the Operations team in a variety of areas including Work Order Management, Health, Safety & Environmental, Contract Management, Invoice…
Added 1 min ago
CC
Manager, Sales Initiatives
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…of subject matter experts within the organization. They will lead a team who will strategize, support and lead projects and improvement initiatives with a focus on both proﬁtable growth and…
Added 1 min ago
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Operations Supervisor
GFL - Sewer Technologies Division
Dartmouth, NS
- Full-time
Our Industrial Services team out of Dartmouth is hiring an Operations Supervisor. The Operations Supervisor will be reporting directly to the Operations Manager, the Operations Supervisor…
Added 1 min ago
CC
Manager, Frontline Transformation
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Lead pilot design and stakeholder alignment, using field feedback and performance insights to optimize the execution model
Added 1 min ago
MT
Manager, Internal Communications
Miller Thomson LLP
Montreal, QC
- Full-time
We are seeking a Manager, Internal Communications to join our team in the Toronto or Montreal office.
Added 1 min ago
LC
Packaging Specialist - Longueuil
Lactalis Canada
Longueuil, QC
- Temporary
Lead the technical development and execution of packaging initiatives by designing and conducting packaging qualification and validation trials for all new products in support of innovation…
Added 1 min ago
P1
Senior Human Resources Generalist
Point 1 Displays
Montreal, QC
- Full-time
…facility in Montreal (Lachine), and with our award-winning design team and quality-focused production team, we deliver cost-effective, high-quality displays. We are a family-run company of…
Added 1 min ago
II
Electrical Reliability Lead
Ingredion Incorporated
Cardinal, ON
- Full-time
Are you an experienced Electrical professional ready to lead a dynamic team? We're seeking an Electrical Reliability Lead to drive innovation and ensure optimal, safe electrical systems.…
Added 1 min ago
LM
Senior Surety Claims Counsel OR Senior Surety Claims Expert
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…diverse perspectives and experiences that we can add to our…
Added 16 mins ago
ML
Manager, Human Resources
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
…available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email…
Added 16 mins ago
KO
Area Manager KidStrong Saskatoon
KidStrong of Alberta
Saskatoon, SK
- $72,000 to $100,000 CAD / year
- Full-time
Your second priority will be to interview, hire and on board your team of superstar coaches! We will be hiring about 18 additional staff, including an Assistant General Manager and Lead…
Added 16 mins ago
M
Total Rewards Lead
Mecka
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
We’re looking for a Total Rewards Lead to own payroll, benefits, compensation and equity administration across Mecka.
Added 16 mins ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
Lead and Develop a High-Performing Team: Inspire, mentor, and manage a team of Regional Account Managers from coast to coast to coast. Foster a collaborative and inclusive team environment…
Added 16 mins ago
K
Director, SEO and GEO
Klick
Toronto, ON
- Full-time
Lead and develop a team of SEO and GEO practitioners through coaching, performance management, career development, and quality oversight across active client work.
Added 16 mins ago
A
Staff Housing Supervisor
AccorHotel
Banff, AB
- $21 to $24 CAD / hour
- Full-time
Guided by Wellness, Adventure, and Culture, our Team live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart.
Added 16 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
This position requires strong operational oversight, exceptional attention to detail, and the ability to lead teams through change with clarity and consistency. If you take pride in…
Added 16 mins ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Added 16 mins ago
Manager, Global Benefits
Geotab
Canada
Lead, develop, and mentor a team of benefits specialists and administrators across regions. Set clear performance expectations, provide coaching and feedback, and build team capability.

AccorHotel

Assistant Front Office Manager

Calgary, AB, T2P 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Assistant Front Office Manager supports the daily operations of the front office while serving as a Manager on Duty to ensure brand standards are met. This role involves leading and coaching the team to deliver personalized guest experiences and resolving complex guest concerns.

Requirements

Candidates must have at least 2 years of front office experience in a full-service or luxury hotel environment, with previous leadership experience preferred. Proficiency in property management systems and strong communication skills are required to manage diverse teams and operational demands.

Skills

Front office operations
Leadership
Guest services
Team management
Conflict resolution
Staff scheduling
Property management systems
Cash handling
Communication
Training and development
Performance coaching
Operational oversight
Luxury hospitality standards
Problem solving
Time management

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Marriott properties
Special dining discounts
Wellness discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Luxury Hotel
Management
Leadership
Guest Experience
Property Management System
Lightspeed
Operations
Staffing
Scheduling
Customer Service
First Aid
Health and Safety
Emergency Response
Team Development
Coaching
Communication
Microsoft Office
Full-service Hotel

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