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Added 1 min ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
Lead the development of the overall digital marketing campaign go-to-market strategy, and act as a channel owner to build best in class campaigns, test & optimization strategy and…
Added 1 min ago
AI
Senior Java- Low Latency Developer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Lead solution design discussions, code reviews, and performance optimization activities.
Added 1 min ago
VC
Booking Clerk/Secretary (Office Administration - Victoria, BC)
Vancouver Coastal Health
Victoria, BC
- $28.74 CAD / hour
- Part-time
Added 1 min ago
PH
Social Worker - Emergency Department (NSPH)
Providence Healthcare
Vancouver, BC
- Part-time
…new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in…
Added 1 min ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
- Other
As a Northbridge Director, Commercial Lines, Corporate Underwriting, you are the lead technical underwriting referral point for our commercial underwriting organization. You play a critical…
Added 1 min ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Lead the monthly capital project reporting process, consolidating information from project managers into clear, accurate, and professional executive-level reporting on portfolio…
Added 1 min ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 min ago
E
HR Specialist
Evolution
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to…
Added 15 mins ago
TU
Educational Coordinator
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Part-time
Added 15 mins ago
KB
Appliance Sales Specialist (Bilingual - FR/EN)
Kent Building Supplies
Bathurst, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 15 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
Added 15 mins ago
AS
Commercial & Residential Sales Representative (Construction / Design Industry)
Artivo Shades
Toronto, ON
- Full-time
Maintain accurate lead and opportunity records and follow up with prospects in a timely manner.
Added 15 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 15 mins ago
EI
Preconstruction PM - ICI Projects
EBC Inc.
Mississauga, ON
- Full-time
Lead and manage the preconstruction process from project pursuit through contract award under the direction of the Preconstruction/Bid Director.
Added 15 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 15 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 15 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 15 mins ago
B
Property Manager
BGIS
MB · Manitoba, Canada
- Full-time
Lead & develop junior property management staff
Added 15 mins ago
A
Technical Program Manager
AMISEQ
Toronto, ON
- Contract
…team within Marketing Technology (MarTech). You'll work on and lead sophisticated cross-organizational programs working with partners to build roadmaps, plan requirements, manage timelines,…
Added 15 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
Lead Compliance Practice Review programs, including developing action plans, executing reviews, monitoring and resolving issues, and reporting on results.
Added 15 mins ago
CM
Media Associate, Investment
Critical Mass
Toronto, ON
- Full-time
Participate in new business efforts as needed by team lead(s).
Added 15 mins ago
FH
Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Lead daily spa operations, ensuring all service and quality standards are upheld
Added 15 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Lead Compliance Practice Review programs, including developing action plans, executing reviews, monitoring and resolving issues, and reporting on results.
Added 16 mins ago
C
Senior Advisor, Product Line Management, Maintenance & Managed Services
Ciena
Canada
- Full-time
Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
Added 16 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…

AccorHotel

Assistant Spa Manager

Lake Louise, AB, T0L 1E0, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and team development. A key focus of this role includes active participation in employee performance management, training, and development. This individual is expected to act as an extension of the Spa Director, helping to maintain high standards across all areas of the spa.

Job duties Include:

Guest Experience & Spa Operations

Demonstrate strong commitment to exceptional guest service and personalized experiences
Maintain comprehensive knowledge of all spa treatments, products, and facility features
Lead daily spa operations, ensuring all service and quality standards are upheld
Oversee reception and guest flow, ensuring seamless booking, check-in, and service delivery
Handle special guest requests and resolve concerns with professionalism and care
Ensure adherence to hotel and departmental policies at all guest touchpoints

Leadership & Service Excellence

Deliver service in accordance with Forbes Travel Guide and LQA standards.
Coach and mentor colleagues to consistently achieve luxury service excellence.
Assume responsibility for the overall operation of the spa in the absence of the Spa Director, ensuring service excellence, operational efficiency, financial accountability, and adherence to Fairmont standards.

Revenue & Business Development

Support initiatives to drive spa revenue through treatment bookings, upselling, and retail performance
Motivate and guide the team to meet revenue and retail sales goals

Financial & Operational Performance

Assist with monitoring departmental expenses and labour costs.
Review daily revenue reports and identify opportunities to improve performance.
Support labour scheduling to maximize productivity while maintaining exceptional service standards.

Inventory Management

Assist with monitoring and managing spa supply inventory to ensure operational readiness
Assist the Spa Director in completing monthly inventory counts, spot-checks, and placing orders

Payroll & Scheduling

Support the accurate administration of employee payroll, including daily timekeeping review
Act as the departmental payroll lead in the absence of the Spa Director

Retail Operations

Maintain and replenish retail product displays, testers, and signage
Support the team in achieving retail sales targets and promoting homecare regimens

Performance Management & Training

Participate actively in employee performance management and coaching
Support the Spa Director in training, onboarding, and ongoing development of team members
Promote a positive and professional work environment that aligns with health and safety standards
Ensure consistent adherence to workplace safety procedures

Administrative & Communication Duties

Maintain accurate daily reports, including the discount register and transaction records
Submit and track maintenance work orders, ensuring timely follow-up
Attend promotional and operational meetings; collaborate on events and special projects
Foster effective communication and collaboration between departments to ensure smooth spa operations

Health, Safety, & Sustainability

Uphold all hotel environmental and sustainability policies
Maintain a clean and safe working environment
Ensure compliance with Health & Safety, WHMIS, and Fairmont Safe & Sustainable practices.
Perform additional tasks and duties as assigned by the Spa Director

Qualifications

Qualifications:

Proven leadership experience in a supervisory or management role
Proficient with Windows-based programs and Microsoft Office (Word, Excel); familiarity with Opera PMS and Book4Time is a strong asset
Spa industry experience is preferred, though not required
Exceptional interpersonal skills with sound decision-making and problem-solving abilities
Reliable, accountable, and committed to excellence in guest service
Strong written and verbal communication skills in English
Self-motivated with the ability to work independently and take initiative
Capable of maintaining high performance standards in a fast-paced, high-pressure environment
Physically able to stand and walk for extended periods; must be able to lift trays and perform tasks that require moderate physical effort

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Spa Manager supports the Spa Director in overseeing daily operations, ensuring exceptional guest service, and maintaining high standards of operational excellence. This role also involves managing team performance, driving revenue through retail and treatment bookings, and handling administrative tasks such as payroll and inventory.

Requirements

Candidates should have proven leadership experience in a supervisory or management role and proficiency with Microsoft Office programs. While spa industry experience is preferred, applicants must possess strong interpersonal skills and the ability to work in a fast-paced environment.

Skills

Leadership
Spa operations
Guest service
Performance management
Staff training
Revenue management
Inventory management
Payroll administration
Retail management
Problem-solving
Communication
Microsoft Office
Opera PMS
Book4Time
Health and safety compliance

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employee travel program
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Spa Management
Hospitality
Guest Experience
Forbes Travel Guide
LQA Standards
Revenue Growth
Retail Sales
Performance Coaching
Payroll
Inventory Control
WHMIS
Sustainability
Opera PMS
Book4Time
Leadership
Operations Management
Team Development
Customer Service
Resort Management
Health and Safety

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