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General Warehouse Associate : Various Shifts (between 5:00AM - 2:30AM) & Days (Weekdays & Weekends) AVRO FDC/SFC
The Home Depot
Canada
- Full-time
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Winnipeg, MB
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- Full-time
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Customer Experience Associate
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Senior Retail Sales Consultant - Part time - West Edmonton Mall, AB
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AB · Edmonton, CAN
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Ottawa, ON · CPX Lansdowne and VIP
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(CAN) Customer Service Manager
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AccorHotel

Basin Glacial Waters - Concierge

Lake Louise, AB, T0L 1E0, Canada

Pay Rate: $20.63/hour · Full-time

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Job details

Pay: Pay Rate: $20.63/hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Basin Glacial Waters is a brand new, highly anticipated wellness facility that will offer guests a truly luxurious experience. As part of our Concierge team you will have the opportunity to guide guests along their journey to wellness, while experiencing our one in a lifetime views and services. Individuals in this role will have the opportunity to turn Moments into Special Memories by managing and maintaining bookings for the facility, providing guidance on specialty experiences, and collaborating with the Fairmont Spa on additional treatment options. https://www.thebasin.com

Position Type: Permanent
Pay Rate: $20.63/hour
Start Date: November 2026

Job Duties Include:

Reporting to the Guest Experience Supervisor, responsibilities and essential job function include but are not limited to the following:

Handle Basin reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.
Work closely with Fairmont Spa concierge to provide guests with additional treatment options
Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.
Generate and audit daily reports, maintain office records, and ensure reservation accuracy.
Assist with Facility attendants and Lounge servers as needed during peak times
Other Duties as assigned

Qualifications

Previous reservations or sales experience is an asset
Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
Book4Time booking system experience an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a working knowledge of Word, and Excel
Must be willing to work shifts (including split shifts) and varied days off on occasion and able to stand for long periods of time.
Must be able to lift up to 20lbs

Additional Information

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Concierge will manage facility bookings, respond to guest inquiries, and provide guidance on wellness experiences. They will also collaborate with the spa team to promote services and maintain accurate office records.

Requirements

Candidates should have previous reservations or sales experience and proficiency with property management systems. Strong communication, organizational, and computer skills are required, along with the ability to work flexible shifts.

Skills

Reservations management
Sales
Customer service
Opera PMS
Central Reservations System
Book4Time
Communication
Analytical skills
Organizational skills
Administrative skills
Microsoft Word
Microsoft Excel
Product knowledge
Reporting
Conflict resolution

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employee travel program
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Wellness
Hospitality
Reservations
Opera PMS
Book4Time
Customer Experience
Spa Services
Retail Sales
Reporting
Administrative
Banff National Park
Fairmont
Wellness Facility
Guest Services

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