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Added 3 mins ago
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Outreach and Retention Administrator
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Added 49 mins ago
Building Mechanical Maintenance Technician (HVAC)
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Added 1 hour ago
Regional Coordinator
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MSc Recruiting Associate
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Position Type: Full-time, temporary contract of 15 months with a target start date of late November 2026

AccorHotel

Bell Captain

Banff, AB, Canada

Pay: Up to $24 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

This role is about more than overseeing luggage services - it’s about leading the first and last impression of the guest journey. As Bell Captain, you are a visible, hands-on leader in our Guest Services team, setting the tone at the front drive and in the lobby. With a calm, confident presence and a passion for service excellence, you guide your team to deliver seamless arrivals, thoughtful departures, and elevated moments throughout each guest’s stay.

Start Date: September 2026 What You'll Be Doing:

Guest Connection

Act as a welcoming, professional presence in the lobby and front drive, ensuring guests feel supported from arrival through departure.
Personally assist guests with luggage, transportation, and inquiries, stepping in during peak periods or complex situations.
Provide knowledgeable, personalized recommendations on local wellness, culture, and adventure experiences.
Anticipate guest needs and resolve concerns with care, efficiency, and discretion.

Operational Excellence

Oversee the safe, efficient handling, storage, and delivery of guest luggage at all stages of the guest journey.
Coordinate transportation services including shuttles, taxis, and private vehicles.
Maintain accurate logs for luggage storage, guest requests, and team activity.
Ensure Guest Services equipment are maintained, organized, and service-ready.
Support lobby flow, driveway operations, and arrival logistics to ensure smooth, polished guest movement.
Adhere to all Rimrock safety, security, and service protocols with consistency and precision.

Team & Culture

Lead, coach, and support the Guest Services team, setting clear expectations aligned with Rimrock and Emblems standards.
Conduct daily team briefings to align on VIP arrivals, group movements, and service priorities.
Foster a positive, collaborative team culture rooted in professionalism, accountability, and care.
Work closely with Front Office, Expeditions and Housekeeping to deliver seamless guest journeys.
Lead from the floor, stepping in to support the team during high-volume or high-impact moments.

Qualifications

What You Bring

Previous experience in Guest Services, ideally within a luxury or upscale hospitality environment.
Prior leadership, lead hand, or supervisory experience preferred.
Naturally warm, polished, and professional demeanor.
Strong communication skills with the ability to lead through influence and example.
High attention to detail and a conscientious approach to service and operations.
Ability to thrive in a fast-paced, highly social environment.
Alberta Class 5 driver’s license with clear abstract; willingness to obtain Alberta Class 4 license.

Bonus If You Bring

Strong knowledge of Banff National Park, its culture, and adventure offerings.
Previous experience coordinating group arrivals or VIP movements.
Experience operating shuttles or luxury vehicles.

Who You Are

You are a confident, service-driven leader who thrives in structured environments where precision and consistency matter. You build trust easily, with guests and colleagues alike, and understand that luxury lives in the details.

Calm under pressure and highly organized, you balance pace with polish, ensuring tasks are completed correctly and thoughtfully. You enjoy working with and through others, following established guidelines while motivating your team through clarity, encouragement, and hands-on support.

Lead with presence. Serve with intention. Stay moved.

Physical Demands

Continuous standing and walking for extended periods.
Frequent lifting and carrying up to 50lbs / 23kg.
Pushing and pulling luggage carts and guest items.
Bending, reaching, and handling guest belongings.
Ability to work both indoors and outdoors in varying weather conditions.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.

One complimentary buffet meal per shift in our staff cafeteria.

Subsidized shared Staff Accommodation (subject to availability).

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

#CWMRSummer26

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Compensation: up to CAD 24 - hourly

Apply About employer

More about this job

Responsibilities

Lead the Guest Services team and oversee guest arrivals, departures, luggage handling, transportation coordination, and lobby operations. Coach team members, coordinate with other hotel departments, and ensure guests receive polished, personalized service while following safety and service protocols.

Requirements

Previous Guest Services experience, preferably in luxury or upscale hospitality, is required, with leadership or supervisory experience preferred. Candidates need an Alberta Class 5 driver's license with a clear abstract and must be willing to obtain an Alberta Class 4 license; local knowledge and experience with shuttles, luxury vehicles, VIPs, or group arrivals are advantageous.

Skills

Guest Services
Team Leadership
Guest Relations
Luggage Handling
Transportation Coordination
Conflict Resolution
Local Area Knowledge
Communication
Organization
Attention To Detail
Coaching
Operational Coordination
Safety And Security Compliance
VIP And Group Arrivals
Service Excellence

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Coverage
Gender Affirmation Benefits
Employer Pension Matching
Employee Travel Discounts
Food And Beverage Discounts
Complimentary Shift Meal
Subsidized Staff Accommodation

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Luxury Hospitality
Luggage Handling
Transportation Coordination
Guest Arrivals And Departures
VIP Arrivals
Group Arrivals
Team Leadership
Team Coaching
Guest Relations
Banff National Park
Alberta Class 5 Driver's License
Alberta Class 4 License
Shuttle Operations
Luxury Vehicles
Safety Protocols
Security Protocols
Front Office Coordination
Housekeeping Coordination
Local Recommendations

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