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Added 9 mins ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
…management, containerization, orchestration, and application support. The ideal candidate will be a self-reliant technical professional capable of working closely with software developers,…
Added 9 mins ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
…management, containerization, orchestration, and application support. The ideal candidate will be a self-reliant technical professional capable of working closely with software developers,…
Added 9 mins ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
…management, containerization, orchestration, and application support. The ideal candidate will be a self-reliant technical professional capable of working closely with software developers,…
Added 39 mins ago
C
Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
…Tufdek, one of North America’s leading waterproof vinyl decking systems. As a Canadian‑owned company with decades of innovation, Tuff has built a reputation for quality, reliability, and…
Added 1 hour ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Support OS&D (Over, Short & Damaged) investigations, including dock checks
Added 1 hour ago
H
Head of Marketing
Haystack
Canada
- Full-time
Oversee core marketing systems, data hygiene, lead lifecycle management, and account-based marketing infrastructure
Added 2 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…Engineering programs, as well as the Department's research-based and professional graduate programs, including but not limited to the professional MEng programs in Biomedical Systems and…
Added 2 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…best serve client needs. This team will be based in Surrey and support specific clients living in the…
Added 2 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
…coordination, communications, and operational infrastructure that support the Academy’s programs, partnerships, and strategic priorities. The position translates strategic direction into…
Added 2 hours ago
A
eCommerce Operations Analyst, Order and Vendor Support. [AQ-25906]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
…customer. This is an exceptional opportunity for an early-career professional to gain invaluable, hands-on experience in a fast-paced retail environment and build a strong foundation in…
Added 3 hours ago
UO
Undergraduate Program Advising Officer
University of Victoria
Victoria, BC
- Full-time
…credentials. AOs also advise on future career direction including professional designations and graduate…
Added 3 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 3 hours ago
BG
Senior Renewable Energy Technical Advisor
BTY Group
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
Grow your career: Take advantage of continuous learning opportunities and professional development support designed to help you advance.
Added 3 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 3 hours ago
SP
Clinical Supervisor, Part-Time (Nurse RN/RPN Preferred) - Part-Time (Travel Required)
Seneca Polytechnic
King City, ON
- Part-time
…partners, you will create meaningful learning experiences, model professional nursing practice, and apply critical thinking and sound judgment to support student success, achievement of…
Added 4 hours ago
BT
Senior Accountant - Internal Services
Baker Tilly Canada
Windsor, ON
- Full-time
“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”
Added 4 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Greet guests promptly and provide a warm, professional welcome.
Added 4 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Food Truck Handler / Cook is responsible for ensuring the vehicle, cooking equipment, food, supplies and operating systems are properly secured before transportation and safely operated…
Added 4 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 4 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…linens and other amenities and rooms are "refreshed" to maintain professional presentation of the room during meeting breaks with non-interference of presentation…
Added 4 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 4 hours ago
3
Bilingual Customer Service Professional - French/English
360insights
Quebec, QC
- $20 CAD / hour
As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive…
Added 5 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Support the development and implementation of the Safety Management System (SMS).
Added 5 hours ago
I
Medical Intake Specialist (Spanish Fluency Required)
Indigo
Remote, Canada
- Up to $60,000 CAD / year
- Full-time
- Remote
…driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for…

AccorHotel

Bilingual Night Royal Service Agent (Part Time)

Ottawa, ON, Canada

Full rate of pay of $26.57/hour · Part-time

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Job details

Pay: Full rate of pay of $26.57/hour
Job type: Part-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Part-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Full rate of pay of $26.57/hour

Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service to our internal and external guests
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Deliver and program wake up calls for guests
Send Secure Pay forms upon request
Maintain and ensure all guestroom telephones are in operating condition
Responsible for organizing daily amenity report and same day amenity requests
Take in-room dining food & beverage orders
Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
Create bills and post to guest accounts
Maintain proper telephone etiquette at all times
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures, service standards and safety policies
Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

Available to work overnight shifts
Fluent in both official languages
Previous related experience
Previous Point of Sale system experience preferred
Must have Smart Serve certificate
Food and Beverage experience is a strong asset
Ability to function effectively in emergency situations
Must possess outstanding guest services skills
Highly responsible and reliable
Must have excellent telephone manners and experience
Strong familiarity with computers - Must be able to type 40+ words per min
Strong team player and self-reliant

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Part-Time

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More about this job

Responsibilities

The Royal Service Agent is responsible for managing internal and external guest calls, processing dining reservations, and coordinating in-room dining orders. They also ensure guestroom telephones are operational and provide professional support for all hotel departments.

Requirements

Candidates must be fluent in both official languages and available to work overnight shifts. A Smart Serve certificate and previous experience with Point of Sale systems are required.

Skills

Customer service
Bilingualism
Telephone etiquette
Point of sale systems
Smart serve certification
Food and beverage service
Emergency response
Computer literacy
Typing
Communication
Problem solving
Attention to detail
Teamwork
Hospitality management

Benefits

Food and beverage discount
Employee benefit card
Discounted rates in Accor worldwide
Learning programs
Corporate social responsibility activities

Visa sponsorship

Not detected in the job text

Keywords

Royal Service Agent
Hospitality
Hotel
Customer Service
Bilingual
Overnight Shift
Point of Sale
Smart Serve
Food and Beverage
Concierge
Guest Relations
Telephone Etiquette
Emergency Procedures
Accor
Fairmont
Amenity Management
Data Entry
Communication Skills
Reliability
Team Player

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