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Added 8 mins ago
S
Full Time Assistant Meat Manager - Hillside Location
Sobeys
Victoria, BC
- Full-time
Reporting to the Meat Department Manager, you will assist in managing the daily operations of the Department while providing outstanding service to our customers.
Added 8 mins ago
CL
Resident Advisor
Campus Living Centres
Kamloops, BC
- Full-time
Education: Must be currently enrolled as a full-time student at the institution where the candidate will be working.
Added 23 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
Employee Volunteer Program – Paid Time Off for Volunteer Days
Added 24 mins ago
DB
Sales Coordinator
DoubleTree by Hilton
Toronto, ON
- Full-time
DoubleTree by Hilton Toronto Airport is looking for a Full Time Sales Coordinator.
Added 24 mins ago
P
Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
Working closely with the Client Services Manager, you will take full ownership of client requests from the initial brief through to identifying, engaging, and qualifying relevant experts.…
Added 24 mins ago
AC
Food Service Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 24 mins ago
AU
Coordinator, Mental Health & Wellness
Algoma University
Brampton, ON
- $82,387 to $102,983 CAD / year
- Full-time
Program Coordination and Community Partnerships/Collaboration
Added 24 mins ago
K
Sr/Lead Expeditor
Kiewit
Calgary, AB
- Full-time
…escalation, and resources. Formal staffing, personnel management, and program governance remain with the designated lead or…
Added 24 mins ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
Term/Status: Permanent, Full-time (70 hours bi-weekly)
Added 24 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Langford, BC
- Full-time
A&W Restaurants in Langford, BC, located at #108 3016 Merchant Way, is looking for permanent full-time Assistant Manager to start immediately.
Added 24 mins ago
SO
Community Associate
Spaces. offices | co-working | meeting rooms.
Montreal, QC
- Full-time
Company paid comprehensive health/dental care for all full-time team members and your eligible dependents including domestic partners
Added 24 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 24 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Abbotsford, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 24 mins ago
A&
Store Manager
Abercrombie & Fitch Co.
Toronto, ON
- Full-time
The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development…
Added 24 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 24 mins ago
H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
…close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design, construction,…
Added 24 mins ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
…close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design, construction,…
Added 24 mins ago
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Operations Manager
BGIS
Toronto, ON
- Full-time
▪ Implement sustainability program at each location in conjunction with CBC/Radio-Canada Senior Advisor, Health, Safety &
Added 24 mins ago
PA
BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Added 24 mins ago
BH
Registered Practical Nurse – Mental Health Services #561-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Crisis Mental Health Services, the Registered Practical Nurse (RPN) will implement services meeting the needs of individuals with mental health and addiction…
Added 24 mins ago
BH
Registered Practical Nurse – Mental Health Services #562-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Crisis Mental Health Services, the Registered Practical Nurse (RPN) will implement services meeting the needs of individuals with mental health and addiction…
Added 24 mins ago
S
Patient Care Coordinator, BC Mental Health and Substance Use Services
Sanya’k̓ula
Vancouver, BC
- Full-time
…staff training and development. Assists the Clinical Services Manager (CSM)/Designate with performing administrative duties and coordinates staffing, scheduling and clinical research…
Added 24 mins ago
TL
Assistant General Manager
The Landing Restaurant Group
Oakville, ON
- Full-time
Overview: Our Assistant Managers are hands-on and work as a team with each associate to deliver the Perfect Guest Experience to our Guests each and every time.
Added 24 mins ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
Flex time and banked overtime program (say hello to summer Fridays off)
Added 24 mins ago
LC
Cashier Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…

AccorHotel

Bilingual Royal Service Agent (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $25.57/hour · Full-time

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Job details

Pay: Full rate of pay of $25.57/hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $25.57/hour

Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service to our internal and external guests
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Deliver and program wake up calls for guests
Send Secure Pay forms upon request
Maintain and ensure all guestroom telephones are in operating condition
Responsible for organizing daily amenity report and same day amenity requests
Take in-room dining food & beverage orders
Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
Create bills and post to guest accounts
Maintain proper telephone etiquette at all times
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures, service standards and safety policies
Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

Available to work overnight shifts
Fluent in both official languages
Previous related experience
Previous Point of Sale system experience preferred
Must have Smart Serve certificate
Food and Beverage experience is a strong asset
Ability to function effectively in emergency situations
Must possess outstanding guest services skills
Highly responsible and reliable
Must have excellent telephone manners and experience
Strong familiarity with computers - Must be able to type 40+ words per min
Strong team player and self-reliant

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Royal Service Agent is responsible for managing internal and external guest calls, processing requests, and serving as a liaison for all hotel departments. They also handle in-room dining orders, dining reservations, and ensure all guestroom telephone equipment is operational.

Requirements

Candidates must be fluent in both official languages and possess previous related experience, including familiarity with Point of Sale systems. A Smart Serve certificate is required, along with the ability to work overnight shifts and handle emergency situations effectively.

Skills

Customer service
Telephone etiquette
Bilingualism
Point of sale systems
Data entry
Conflict resolution
Emergency response
Communication
Teamwork
Time management
Attention to detail
Problem solving

Benefits

Food and beverage discount
Employee benefit card
Learning programs
Corporate social responsibility activities
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Royal Service
Customer Service
Bilingual
Point of Sale
Smart Serve
Hotel Operations
Guest Relations
Concierge
Food and Beverage
Overnight Shift
Emergency Procedures
Communication Skills
Data Entry
Accor
Fairmont

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