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Added 6 mins ago
RU
Shift Manager
Ricoh USA, Inc.
Toronto, ON
- Full-time
Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
Added 6 mins ago
ML
Maintenance Stockroom Controller
Maple Leaf Foods Inc
Port Perry, ON
- $47,000 to $69,000 CAD / year
- Full-time
This key position within the Maintenance Department is responsible for the day-to-day operations within the Maintenance Stock room. The incumbent will report to the Maintenance Manager. The…
Added 6 mins ago
H
Global Mining Practice Business Development Leader
HDR
Ottawa, ON
- Full-time
…permitting and feasibility through detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical,…
Added 6 mins ago
S
Technical Program Manager
Sanmina
Ottawa, ON
- Full-time
…lifecycle. At AMT, you will work on some of the most innovative programs and products that address emerging markets, including optical and RF communication, datacenter connectivity, quantum…
Added 22 mins ago
GG
Strategic A&E Consultant Manager – Canada
Gallagher Group
Canada
- Full-time
…entrepreneurial in spirit, complex, challenging, and ever changing. With operations in the USA, Canada, New Zealand, Australia, Asia, Africa, the UK and Europe and exports to over 140…
Added 36 mins ago
AE
Senior Manager, Asset Management & Engineering
ATCO EnPower
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 36 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
…permitting and feasibility through detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical,…
Added 36 mins ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
As a Senior Delivery Manager, you are the senior delivery authority on a cross-functional engagement: owning execution from kickoff through release, leading distributed onshore-and-offshore…
Added 36 mins ago
R
Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
Added 36 mins ago
NS
Leader Patient Flow Operations - Access and Flow
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Access and Flow Manager, the Leader Patient Flow Operations is responsible for the Nursing Administration and the coordination of safe, efficient patient care services…
Added 36 mins ago
I
Customer Experience Leader (Contract 18+ Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Contract
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 36 mins ago
EC
Maintenance Rep PT
EHN Canada
Lumsden, SK
- $19 to $23 CAD / hour
- Full-time
…performing routine maintenance activities, notifying Facilities manager of need for repairs, and cleaning snow or debris from sidewalk. This may also include cutting the lawn and…
Added 36 mins ago
Y
Senior Project Manager
YORK1
Concord, ON
- Full-time
The Senior Project Manager is responsible for overseeing the planning and implementation of an entire project through estimating, managing costs, sourcing suppliers, and project closeout.…
Added 36 mins ago
MF
Business Development Manager
MTY Food Group
Toronto, ON
- Full-time
The Business Development Manager is the primary liaison between assigned store locations and corporate office. He/she provides leadership and assistance to assigned restaurants to achieve…
Added 36 mins ago
AH
Program Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…activities on a wide variety of initiatives for the broader operations/medical leadership teams of the Stollery Children’s Hospital. This position works with a high degree of independence,…
Added 36 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Toronto, ON
- Full-time
The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive…
Added 36 mins ago
P
Country Manager, Canada
Polaroid
Canada
- Full-time
As the Country Manager, Canada - you will play a pivotal role in managing and expanding our footprint with National Retailers and Independents alike. We are looking for an experienced…
Added 36 mins ago
IF
Director - Governance & Client Account Management
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full…
Added 36 mins ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
Richmond, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 36 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Mount Pearl, NL
- Contract
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 36 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Kamloops, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 36 mins ago
T
Manager, Growth Engineering
TransAlta
Calgary, AB
- Full-time
We’re looking for a Manager, Growth Engineering to join our Growth team on a full-time basis. Reporting to the Director, Development, you will establish and lead an integrated Growth…
Added 36 mins ago
WC
(CAN) Front End Assistant Manager
Walmart Canada
Pointe-Claire, QC
- Full-time
…within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to…
Added 36 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Airdrie, AB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 36 mins ago
SP
Health and Safety Manager [SK-15283]
Shirley Parsons
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
A growing manufacturing organization is seeking an experienced Health and Safety Manager to lead and continuously improve its workplace health and safety program across multiple operations.…

AccorHotel

Bilingual Royal Service Agent (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $25.57/hour · Full-time

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Job details

Pay: Full rate of pay of $25.57/hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $25.57/hour

Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service to our internal and external guests
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Deliver and program wake up calls for guests
Send Secure Pay forms upon request
Maintain and ensure all guestroom telephones are in operating condition
Responsible for organizing daily amenity report and same day amenity requests
Take in-room dining food & beverage orders
Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
Create bills and post to guest accounts
Maintain proper telephone etiquette at all times
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures, service standards and safety policies
Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

Available to work overnight shifts
Fluent in both official languages
Previous related experience
Previous Point of Sale system experience preferred
Must have Smart Serve certificate
Food and Beverage experience is a strong asset
Ability to function effectively in emergency situations
Must possess outstanding guest services skills
Highly responsible and reliable
Must have excellent telephone manners and experience
Strong familiarity with computers - Must be able to type 40+ words per min
Strong team player and self-reliant

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Royal Service Agent is responsible for managing internal and external guest calls, processing requests, and serving as a liaison for all hotel departments. They also handle in-room dining orders, dining reservations, and ensure all guestroom telephone equipment is operational.

Requirements

Candidates must be fluent in both official languages and possess previous related experience, including familiarity with Point of Sale systems. A Smart Serve certificate is required, along with the ability to work overnight shifts and handle emergency situations effectively.

Skills

Customer service
Telephone etiquette
Bilingualism
Point of sale systems
Data entry
Conflict resolution
Emergency response
Communication
Teamwork
Time management
Attention to detail
Problem solving

Benefits

Food and beverage discount
Employee benefit card
Learning programs
Corporate social responsibility activities
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Royal Service
Customer Service
Bilingual
Point of Sale
Smart Serve
Hotel Operations
Guest Relations
Concierge
Food and Beverage
Overnight Shift
Emergency Procedures
Communication Skills
Data Entry
Accor
Fairmont

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