Jobs in Canada

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Added 28 mins ago
MA
Producer
Marsh Agency
Vancouver, BC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 28 mins ago
FC
Operations Supervisor
FedEx Canada
Burlington, ON
- Part-time
Must possess valid driver’s license and a good driving record
Added 28 mins ago
S
Center Supervisor- FT- Windsor
Serco
Windsor, ON
- Full-time
To Be Successful In This Role, You Must Have
Added 28 mins ago
LM
Dual Lab Patient Technician & Mobile Lab Patient Technician
LifeLabs Medical Laboratory Services
Fort Frances, ON
- Part-time
Strong customer/patient service with the ability to relate to patients and clients even in stressful situations
Added 28 mins ago
CR
Executive Director- Retirement Operations
COGIR Real Estate
Burlington, ON
- Full-time
Is operations and sales your passion? Are you ready to inspire and motivate a team? Does delivering superior customer service excite you?
Added 28 mins ago
GC
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Game Companies
Montreal, QC
- Full-time
Added 28 mins ago
LH
Physiotherapist
Lifemark Health Group
Victoria, BC
- $100,000 to $131,000 CAD / year
- Full-time
Top-Tier Compensation – Competitive earnings with salary or fee-for-service options and employee or contractor-based arrangements to suit your needs.
Added 42 mins ago
PG
Service Manager
Plan Group Inc.
Vaughan, ON
- Full-time
Are you a service-focused leader who thrives in a fast-paced environment? Do you enjoy developing teams, solving operational challenges, and building strong client relationships? Join Plan…
Added 42 mins ago
MA
Senior H&B Consultant I
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 42 mins ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
…exceed their business objectives. Our exceptional client and employee retention exemplify our commitment to relationships built on trust, responsiveness and clear communication. The Life…
Added 42 mins ago
E
Field Service Engineer
evertz.io
Burlington, ON
- Internship
Must have a valid Ontario driver’s license
Added 57 mins ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 57 mins ago
LH
Product Manager, Referral Management
Lifemark Health Group
Toronto, ON · North York, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 57 mins ago
AI
Breakfast Cook
Accent Inns
Tofino, BC
- Full-time
Employee purchase program so you can get sweet deals on everything from electronics to linens
Added 57 mins ago
L
Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
Further, you will conduct respiratory equipment in-service training sessions with community partners
Added 58 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 58 mins ago
RU
Oracle NetSuite Client Success Manager
RSM US LLP
Vancouver, BC
- Full-time
…domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other…
Added 1 hour ago
Sales Associate
EssilorLuxottica Group
Abbotsford, BC
1+ years experience in retail or customer service
Added 1 hour ago
Eyecare Sales Associate
EssilorLuxottica Group
Surrey, BC · South Surrey, BC
Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
Added 1 hour ago
Senior Associate, Business Development (Finance/Accounting Staffing Agency)
Vaco by Highspring
Toronto, ON
Opportunities to cross-sell across national practices and complementary service offerings.
Added 1 hour ago
GM
Production Scheduler - Canada
Greenstone Meats
Toronto, ON · Etobicoke, ON
- Full-time
Generate daily reports that indicate key performance indicators such as schedule adherence and customer service levels
Added 1 hour ago
Sourcing Specialist
GoodMorning
Burnaby, BC · Edmonton, AB
Identify suppliers or service providers based on quality, cost, regulatory, and delivery performance.
Added 1 hour ago
G
Bilingual Customer Service Associate
GoodMorning
Edmonton, AB
- $23 to $25 CAD / hour
Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution:…
Added 1 hour ago
G
Full-Time Retail Sales Associate (Mayfield)
GoodMorning
Edmonton, AB
- Full-time
Offer value-added solutions, promote customer loyalty and provide exceptional customer service
Added 1 hour ago
Executive Finance and Accounting Recruiter (Full Desk)
Vaco by Highspring
Montreal, QC
Partner closely with experienced recruiters to deliver high-quality accounting and finance professionals and ensure strong client service.

AccorHotel

Bilingual Royal Service Agent (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $25.57/hour · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Full rate of pay of $25.57/hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $25.57/hour

Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service to our internal and external guests
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Deliver and program wake up calls for guests
Send Secure Pay forms upon request
Maintain and ensure all guestroom telephones are in operating condition
Responsible for organizing daily amenity report and same day amenity requests
Take in-room dining food & beverage orders
Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
Create bills and post to guest accounts
Maintain proper telephone etiquette at all times
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures, service standards and safety policies
Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

Available to work overnight shifts
Fluent in both official languages
Previous related experience
Previous Point of Sale system experience preferred
Must have Smart Serve certificate
Food and Beverage experience is a strong asset
Ability to function effectively in emergency situations
Must possess outstanding guest services skills
Highly responsible and reliable
Must have excellent telephone manners and experience
Strong familiarity with computers - Must be able to type 40+ words per min
Strong team player and self-reliant

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Royal Service Agent is responsible for managing internal and external guest calls, processing requests, and serving as a liaison for all hotel departments. They also handle in-room dining orders, dining reservations, and ensure all guestroom telephone equipment is operational.

Requirements

Candidates must be fluent in both official languages and possess previous related experience, including familiarity with Point of Sale systems. A Smart Serve certificate is required, along with the ability to work overnight shifts and handle emergency situations effectively.

Skills

Customer service
Telephone etiquette
Bilingualism
Point of sale systems
Data entry
Conflict resolution
Emergency response
Communication
Teamwork
Time management
Attention to detail
Problem solving

Benefits

Food and beverage discount
Employee benefit card
Learning programs
Corporate social responsibility activities
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Royal Service
Customer Service
Bilingual
Point of Sale
Smart Serve
Hotel Operations
Guest Relations
Concierge
Food and Beverage
Overnight Shift
Emergency Procedures
Communication Skills
Data Entry
Accor
Fairmont

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Work requirements

Jobs in Canada