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CW
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- Full-time
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Quebec, QC
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Medical Laboratory Technologist Cancer Genetics - Vancouver (Casual)
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Software Engineer
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AccorHotel

Bilingual Royal Service Agent (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $25.57/hour · Full-time

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Job details

Pay: Full rate of pay of $25.57/hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $25.57/hour

Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service to our internal and external guests
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Deliver and program wake up calls for guests
Send Secure Pay forms upon request
Maintain and ensure all guestroom telephones are in operating condition
Responsible for organizing daily amenity report and same day amenity requests
Take in-room dining food & beverage orders
Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
Create bills and post to guest accounts
Maintain proper telephone etiquette at all times
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures, service standards and safety policies
Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

Available to work overnight shifts
Fluent in both official languages
Previous related experience
Previous Point of Sale system experience preferred
Must have Smart Serve certificate
Food and Beverage experience is a strong asset
Ability to function effectively in emergency situations
Must possess outstanding guest services skills
Highly responsible and reliable
Must have excellent telephone manners and experience
Strong familiarity with computers - Must be able to type 40+ words per min
Strong team player and self-reliant

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Royal Service Agent is responsible for managing internal and external guest calls, processing requests, and serving as a liaison for all hotel departments. They also handle in-room dining orders, dining reservations, and ensure all guestroom telephone equipment is operational.

Requirements

Candidates must be fluent in both official languages and possess previous related experience, including familiarity with Point of Sale systems. A Smart Serve certificate is required, along with the ability to work overnight shifts and handle emergency situations effectively.

Skills

Customer service
Telephone etiquette
Bilingualism
Point of sale systems
Data entry
Conflict resolution
Emergency response
Communication
Teamwork
Time management
Attention to detail
Problem solving

Benefits

Food and beverage discount
Employee benefit card
Learning programs
Corporate social responsibility activities
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Royal Service
Customer Service
Bilingual
Point of Sale
Smart Serve
Hotel Operations
Guest Relations
Concierge
Food and Beverage
Overnight Shift
Emergency Procedures
Communication Skills
Data Entry
Accor
Fairmont

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