Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 5 mins ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
We are seeking a talented individual to join our Benefits team at Victor Canada. This role will be based in Canada. This is a hybrid role that has a requirement of working at least three…
Added 5 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…safety and appropriateness of medications. A small, dynamic team with a big mission, our work and achievements span provinces and range from public awareness campaigns to healthcare…
Added 5 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
Added 5 mins ago
C
Gestionnaire de prestation de services TI
CGI
Saguenay, QC
- Full-time
If you enjoy leveraging your ability to lead and inspire teams, your strong business acumen, and your solid understanding of enterprise application environments, CGI offers you an exciting…
Added 5 mins ago
TC
EAS Senior Support, Maintenance, and Development (.NET) Resource
ThirdEye CyberSecurity
Regina, SK
- Contract
Must have a minimum of five (5) years experience in:
Added 5 mins ago
C
Conseiller(ère) senior – Solutions manufacturières | Parcours vers l’architecture de solutions
CGI
Montreal, QC
- Full-time
This role combines business and functional analysis, client advisory, and business development. It offers an opportunity for an experienced consultant to progressively develop solution…
Added 5 mins ago
N
Senior Staff Software Engineer
Nubank
Toronto, ON
- Full-time
This is a hybrid role, requiring attendance in the office 3 days per week
Added 5 mins ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
Tsawwassen, BC
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 20 mins ago
J
Accounting Manager - Financial Reporting
Jobgether
Canada
- $100,000 to $125,000 CAD / year
- Full-time
Must be based in the Greater Vancouver, BC area and able to attend in-person team sessions five days per quarter
Added 36 mins ago
S
Assistant Bioinformatics Coordinator, S2 Up to 8 FTE
Sanya’k̓ula
Vancouver, BC
- Full-time
…research and clinical data analysis throughput and software development objectives. Duties/Accountabilities: 1. Assists the Bioinformatics Coordinator and/or Bioinformatics Group Leader in…
Added 36 mins ago
J
Accounting Manager - Financial Reporting
Jobgether
Canada
- $100,000 to $125,000 CAD / year
- Contract
Must be based in the Greater Vancouver, BC area and able to attend in-person team sessions five days per quarter
Added 36 mins ago
GC
Senior Engineering Manager, Enterprise CI for Games
Game Companies
Vancouver, BC
- Full-time
Lead, hire, and develop a team of DevOps and build engineers through coaching, performance management, career development, and succession planning.
Added 36 mins ago
P
Technical Process Writer
PTAG
Chalk River, ON
- Contract
Ability to lead and contribute to teams as required, and a willingness to be a team player.
Added 36 mins ago
AG
Inventory - Field Data Collector
Acosta Group
Thunder Bay, ON
- Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 36 mins ago
AG
Inventory - Field Data Collector
Acosta Group
Kingston, ON
- Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 36 mins ago
AG
Human Resource Advisor - Bilingual (4-Month Contract)
Acosta Group
Mississauga, ON
- Contract
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs –…
Added 36 mins ago
KC
Manager, Supply Chain & E-Procurement (IVALUA)
KPMG Canada
Toronto, ON
- Full-time
…procurement requirements into practical Ivalua solutions and lead key aspects of implementation, configuration, testing and…
Added 36 mins ago
NC
Director Integrated Planning UG
Newmont Corporation
Vancouver, BC
- Full-time
As Director, Integrated Planning UG, you will lead the Integrated Masterplan process across Newmont's underground operations, including Cerro Negro, Brucejack, and Red Chris. You will be…
Added 50 mins ago
SZ
Sales Associate - Assistant Manager - Manager
Stretch Zone - 1181
Toronto, ON · North York, ON
- $18 to $22 CAD / hour
- Full-time
We provide industry-leading training, proven sales systems and a supportive team environment where strong performance is recognized and rewarded, with opportunities for growth and…
Added 1 hour ago
KL
Chief of Staff
Kawartha Lakes
Kawartha Lakes, ON
- Full-time
Lead people and manage resources. Set clear expectations, coach and develop staff, oversee team performance, and plan for budget and procurement needs.
Added 1 hour ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position
Added 1 hour ago
G
Farm Supervisor
GoodWork.ca
Delta, BC
- Full-time
Our team is made up of 7 year round employees plus an additional seasonal team of 6-7. We are committed to building long-term employees and have a supportive and dedicated management team…
Added 1 hour ago
SC
Director – Station Infrastructure
SYSTRA Canada
Toronto, ON
- Full-time
The MCS team is partnering with Metrolinx to deliver the GO Expansion program. MCS’ mission is to transform Ontario’s GO Rail Network into a Rapid Rail System through the delivery
Added 1 hour ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required

AccorHotel

Bilingual Royal Service Supervisor (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $28.05/hour · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Full rate of pay of $28.05/hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Supervisor (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $28.05/hour

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.
Act as a key component during emergency situations by communicating with guests/colleagues, the Security Team and Emergency Services.
Take ownership of guest and colleague requests and ensure follow-up according to hotel standards.
Maintain a comprehensive working knowledge of all hotel departments and services.
Serve as a liaison for guests requiring information relating to all aspects of the hotel.
Send Secure Pay forms upon request.
Maintain and ensure all guestroom telephones are in proper operating condition.
Oversee the organization of daily amenity reports and same-day amenity requests.
Take In-Room Dining orders and coordinate with the In-Room Dining team to ensure timely delivery.
Take dining reservations and answer questions regarding restaurant offerings, menu items, and special dining events in an informative and helpful manner.
Create bills and post charges to guest accounts accurately.
Maintain proper telephone etiquette and service standards at all times.
Maintain thorough knowledge of hotel emergency procedures and act as a departmental resource during emergency situations.
Ensure compliance with departmental policies, procedures, and service standards.
Support training, coaching, and development of new and existing colleagues.
Coordinate with third-party contractors for telephone system repairs and maintenance when required.
Manage voicemail setup, name updates, phone line programming, and related telecommunications functions.
Ensure all group communications requirements are met, including additional telephone lines and DID lines.
Oversee the removal, resetting, and management of telephones and wire card systems.
Serve as a departmental trainer and mentor, ensuring training standards are maintained.
Ensure Royal Service office information, resources, and operating procedures remain current and accurate.
Assist with all Accor Live Limitless (ALL) Loyalty program administration, including elite-tier member support, account management, points inquiries, missing stay investigations, enrollment support, and escalation resolution.
Act as a key contact for Diamond, Platinum, and other high-tier ALL members, ensuring personalized service, recognition, and prompt resolution of loyalty-related concerns.
Partner closely with Front Office, Reservations, Revenue, and Guest Relations teams to support loyalty initiatives and enhance member satisfaction.
Assist with departmental projects and continuous improvement initiatives.
Perform other duties as assigned by the Royal Service and Loyalty Manager.

Qualifications

Available to work a flexible schedule, including overnight shifts, weekends, and holidays as operationally required.
Previous experience with Opera Cloud, Alice and Silverware is an asset.
Fluent in both official languages (English and French).
Previous supervisory experience in a luxury hospitality environment preferred.
Previous experience in Royal Service, Front Office, Reservations, Guest Relations, or a related guest service role.
Must possess a valid Smart Serve certification.
Experience with loyalty program administration, preferably Accor Live Limitless (ALL), is considered an asset.
Demonstrated leadership, coaching, and team development skills.
Ability to function effectively during emergencies and high-pressure situations.
Exceptional guest service and problem-resolution skills.
Highly responsible, reliable, and professional.
Excellent telephone communication and etiquette skills.
Strong computer proficiency with the ability to type 40+ words per minute.
Strong organizational, multitasking, and time-management skills.
Ability to analyze situations, make sound decisions, and escalate concerns appropriately.
Proven ability to work collaboratively and lead within a team environment

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Royal Service Supervisor manages a team of 10-15 colleagues to ensure 24-hour service excellence and adherence to brand standards. They act as a key liaison for guests, handle emergency communications, and oversee departmental operations including loyalty program administration.

Requirements

Candidates must be fluent in English and French and possess previous supervisory experience in a luxury hospitality environment. A valid Smart Serve certification is required, along with the ability to work a flexible schedule including overnights, weekends, and holidays.

Skills

Supervision
Leadership
Customer service
Bilingualism
Problem resolution
Telephone etiquette
Opera Cloud
Alice
Silverware
Hospitality management
Team development
Emergency response
Loyalty program administration
Multitasking
Time management
Computer proficiency

Benefits

Food and beverage discount
Employee benefit card
Discounted rates in Accor worldwide
Learning programs
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Royal Service
Hospitality
Supervision
Front Office
Reservations
Guest Relations
Accor Live Limitless
Opera Cloud
Alice
Silverware
Smart Serve
Bilingual
Team Leadership
Emergency Procedures
Telecommunications
Loyalty Program
Customer Experience
Performance Management
Scheduling
Amenity Management
In-Room Dining
Brand Standards
Professionalism
Communication
Conflict Resolution
Data Entry
Reporting
Continuous Improvement
Mentorship
Hotel Operations

Report this job

Work requirements

Jobs in Canada