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Added 9 mins ago
R
Health and Safety Specialist
RTX
Midland, ON
- Full-time
Reporting to the Manager, Environmental, Health, and Safety, the Health and Safety Specialist is responsible for various services including, but are not limited to cleaning equipment,…
Added 9 mins ago
M
Safety Risk Specialist
Metrolinx
Canada
- Full-time
…safety events. By delivering on the Safety Risk Management Program, the Safety Risk Specialist directly contributes to the achievement of the Metrolinx corporate safety strategic goals and…
Added 9 mins ago
Materials Operations Assistant Manager
Aecon
Toronto, ON
The Material Assistant Manager leads the planning, receipt, storage, preservation, control and distribution of construction materials across project material yards, laydown areas and work…
Added 9 mins ago
MANAGER FLEET CONTRACTS
City of Toronto
Toronto, ON
As a manager within the Transformation Team, you will:
Added 9 mins ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
We're hiring a Senior Product Manager to grow OCI's footprint inside our existing enterprise base and to incubate the next generation of platform capabilities. This is a builder's role.…
Added 9 mins ago
O
Materials Operations Assistant Manager
ONxpress
Toronto, ON
- Full-time
The Material Assistant Manager leads the planning, receipt, storage, preservation, control and distribution of construction materials across project material yards, laydown areas and work…
Added 9 mins ago
S
Information Technology Project Manager
SecureOps
Montreal, QC
- Full-time
Working within the SecureOps PMO and under the Sr. Project Manager, the IT Project Manager is responsible for tracking both internal and client-facing projects at SecureOps.
Added 9 mins ago
C
Civil Substation Lead Engineer
CIMA+
Vancouver, BC
- $142,000 to $192,000 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 24 mins ago
Project Coordinator
ATS Automation
Cambridge, ON
Manage procurement, delivery, and storage of spare parts and materials to maintain inventory.
Added 24 mins ago
CS
Cook - Full Time
Cogir Senior Living
East Gwillimbury, ON · Sharon Corners
- Full-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 24 mins ago
HO
Senior Manager, Community and Access
House of Friendship
Kitchener, ON
- Full-time
…navigation. Leading a team of managers and supervisors, the Senior Manager will use project management, strategic thinking and data-based decision-making to manage change and improve…
Added 24 mins ago
HO
Health & Safety and Claims Management Specialist
House of Friendship
Kitchener, ON
- Contract
…to Friday, from 8:30am to 4:30pm, with flexibility to meet program needs. Hybrid work available: some work may be performed from a home office, some office hours and work at program…
Added 38 mins ago
Employer Liaison - Integrated Employment Services (Newmarket)
ACCES Employment
Newmarket, ON
Program: Integrated Employment Services (IES)
Added 39 mins ago
NG
Environment, Health & Safety Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
As the Environment, Health & Safety Manager, you will support the day-to-day leadership and delivery of EHS programs within a manufacturing environment. You will work closely with site…
Added 39 mins ago
CF
Mental Health Consultant
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
Reporting to the Program Manager, the Coordinated Attachment Mental Health Consultant collaborates with the team and provides mental health supports for the patients attached to this clinic.
Added 53 mins ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
…strategy, investment planning, governance, modernization, and delivery outcomes. You'll influence executive decisions, optimize technology investments, and help deliver meaningful…
Added 53 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…faculty, instructors, and staff, the role supports the effective delivery of laboratories, tutorials, review sessions, and laboratory-based…
Added 53 mins ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit (Financial Services)
KPMG
ON · Toronto, Ontario
- Full-time
Lead the development and delivery of client engagements, end-to-end including planning, fieldwork and reporting, as well as reviewing the quality of the fieldwork and deliverables prepared…
Added 53 mins ago
H
Clinical Services Supervisor – Integrated Services
HealthCaringKW
Kitchener, ON
- Full-time
…administrative support and delegated clinical support to the Manager of Outreach and the Manager of Health Promotion & Community Programs. The position supports the effective day-to-day…
Added 53 mins ago
CO
Program Manager, IT (MMS)
College Of Early Childhood Educators
Toronto, ON
- Full-time
- Temporary
We are seeking a Program Manager to join the Corporate Services' IT team and report to the Chief Operating Officer (COO). This role blends strategic product ownership with hands-on project…
Added 53 mins ago
M
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception…
Added 1 hour ago
CS
Program Manager
Canadian Society of Physician Leaders
Ottawa, ON
- Full-time
The Program Manager coordinates and supports the operations of several of CSPL's signature programs. Reporting to the Executive Director, this role manages the Canadian Certified Physician…
Added 1 hour ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
…while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in…
Added 1 hour ago
G
Mechanical Engineer (Project Manager II)
Go2STAFFING
Vaughan, ON
- Full-time
…Greater Toronto Area, is seeking a Mechanical Engineer (Project Manager II) to join its team in…
Added 1 hour ago
Senior Manager - Program Management - Quebec Growth Program
Scotiabank
Montreal, QC
The Senior Program Manager, Program Management, Canadian Banking Transformation Office plays a key role in delivering complex, cross-functional programs that advance strategic priorities…

AccorHotel

Bilingual Royal Service Supervisor (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $28.05/hour · Full-time

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Job details

Pay: Full rate of pay of $28.05/hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Supervisor (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $28.05/hour

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.
Act as a key component during emergency situations by communicating with guests/colleagues, the Security Team and Emergency Services.
Take ownership of guest and colleague requests and ensure follow-up according to hotel standards.
Maintain a comprehensive working knowledge of all hotel departments and services.
Serve as a liaison for guests requiring information relating to all aspects of the hotel.
Send Secure Pay forms upon request.
Maintain and ensure all guestroom telephones are in proper operating condition.
Oversee the organization of daily amenity reports and same-day amenity requests.
Take In-Room Dining orders and coordinate with the In-Room Dining team to ensure timely delivery.
Take dining reservations and answer questions regarding restaurant offerings, menu items, and special dining events in an informative and helpful manner.
Create bills and post charges to guest accounts accurately.
Maintain proper telephone etiquette and service standards at all times.
Maintain thorough knowledge of hotel emergency procedures and act as a departmental resource during emergency situations.
Ensure compliance with departmental policies, procedures, and service standards.
Support training, coaching, and development of new and existing colleagues.
Coordinate with third-party contractors for telephone system repairs and maintenance when required.
Manage voicemail setup, name updates, phone line programming, and related telecommunications functions.
Ensure all group communications requirements are met, including additional telephone lines and DID lines.
Oversee the removal, resetting, and management of telephones and wire card systems.
Serve as a departmental trainer and mentor, ensuring training standards are maintained.
Ensure Royal Service office information, resources, and operating procedures remain current and accurate.
Assist with all Accor Live Limitless (ALL) Loyalty program administration, including elite-tier member support, account management, points inquiries, missing stay investigations, enrollment support, and escalation resolution.
Act as a key contact for Diamond, Platinum, and other high-tier ALL members, ensuring personalized service, recognition, and prompt resolution of loyalty-related concerns.
Partner closely with Front Office, Reservations, Revenue, and Guest Relations teams to support loyalty initiatives and enhance member satisfaction.
Assist with departmental projects and continuous improvement initiatives.
Perform other duties as assigned by the Royal Service and Loyalty Manager.

Qualifications

Available to work a flexible schedule, including overnight shifts, weekends, and holidays as operationally required.
Previous experience with Opera Cloud, Alice and Silverware is an asset.
Fluent in both official languages (English and French).
Previous supervisory experience in a luxury hospitality environment preferred.
Previous experience in Royal Service, Front Office, Reservations, Guest Relations, or a related guest service role.
Must possess a valid Smart Serve certification.
Experience with loyalty program administration, preferably Accor Live Limitless (ALL), is considered an asset.
Demonstrated leadership, coaching, and team development skills.
Ability to function effectively during emergencies and high-pressure situations.
Exceptional guest service and problem-resolution skills.
Highly responsible, reliable, and professional.
Excellent telephone communication and etiquette skills.
Strong computer proficiency with the ability to type 40+ words per minute.
Strong organizational, multitasking, and time-management skills.
Ability to analyze situations, make sound decisions, and escalate concerns appropriately.
Proven ability to work collaboratively and lead within a team environment

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Royal Service Supervisor manages a team of 10-15 colleagues to ensure 24-hour service excellence and adherence to brand standards. They act as a key liaison for guests, handle emergency communications, and oversee departmental operations including loyalty program administration.

Requirements

Candidates must be fluent in English and French and possess previous supervisory experience in a luxury hospitality environment. A valid Smart Serve certification is required, along with the ability to work a flexible schedule including overnights, weekends, and holidays.

Skills

Supervision
Leadership
Customer service
Bilingualism
Problem resolution
Telephone etiquette
Opera Cloud
Alice
Silverware
Hospitality management
Team development
Emergency response
Loyalty program administration
Multitasking
Time management
Computer proficiency

Benefits

Food and beverage discount
Employee benefit card
Discounted rates in Accor worldwide
Learning programs
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Royal Service
Hospitality
Supervision
Front Office
Reservations
Guest Relations
Accor Live Limitless
Opera Cloud
Alice
Silverware
Smart Serve
Bilingual
Team Leadership
Emergency Procedures
Telecommunications
Loyalty Program
Customer Experience
Performance Management
Scheduling
Amenity Management
In-Room Dining
Brand Standards
Professionalism
Communication
Conflict Resolution
Data Entry
Reporting
Continuous Improvement
Mentorship
Hotel Operations

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