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Added 5 mins ago
AC
Manager, Cross Border Individual Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact on our Cross Border Individual Tax team as a Manager · Act as an integral part of client facing teams responsible for cross-border income tax and estate planning engagements for U.S
Added 5 mins ago
UC
Specialist, International Programs & Emergenc
UNICEF Canada
Toronto, ON
- Contract
Lead the drafting of strategic donor reports for Development gifts under $1 million, tailoring content to suit technical and donor-friendly audiences.
Added 5 mins ago
S
Branch Manager - Level I
SASCU
Sicamous, BC
- Full-time
As the Branch Manager, you will provide leadership and direction to a smaller-scale branch team, ensuring every member experience is positive and efficient. This role focuses on meeting…
Added 5 mins ago
G
Construction Manager - Radar & Antenna Infrastructure
Ganotec
Oakville, ON
- Full-time
The successful candidate will work across proposal development, estimating, procurement, execution planning, and construction to establish practical cost and schedule strategies.
Added 5 mins ago
G
Construction Manager - Radar & Antenna Infrastructure
Ganotec
Clarington, ON
- Full-time
The successful candidate will work across proposal development, estimating, procurement, execution planning, and construction to establish practical cost and schedule strategies.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 5 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 5 mins ago
EH
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
- Contract
Proven dynamic leadership and project management skills.
Added 5 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Brampton, ON
- Full-time
The Manager, Partnerships & Corporate Accounts is responsible for identifying, pursuing, and converting training opportunities across businesses, institutions, and organizations throughout…
Added 5 mins ago
R
Showroom Manager
ROBINSON
Toronto, ON
- Full-time
Guide the creation and execution of individual development plans for the team, identifying training needs while utilizing internal and external resources
Added 5 mins ago
WC
(CAN) Co-Manager
Walmart Canada
Chilliwack, BC
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 5 mins ago
KR
U.S. Tax Manager
Kassen Recruitment
Richmond Hill, ON
- Full-time
and cross-border tax matters · Familiarity with international tax reporting and cross-border compliance obligations
Added 5 mins ago
G
Construction Manager - Telecommunications & Transmission
Ganotec
Oakville, ON
- Full-time
The successful candidate will work across proposal development, estimating, procurement, execution planning, and construction to establish practical cost and schedule strategies.
Added 5 mins ago
G
Construction Manager - Heavy Mechanical equipment installation
Ganotec
Oakville, ON
- Full-time
…installation. Candidates with experience as a Construction Manager, Senior Project Planner, or Senior Estimator are encouraged to…
Added 5 mins ago
WO
Occupational Therapist - WSIB Specialty Clinics
William Osler Health System
Brampton, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 5 mins ago
O(
Senior Investment Officer
OPB (Ontario Pension Board)
Toronto, ON
- Full-time
Reporting to the Managing Director, Investments, the Senior Investment Officer supports the development, assessment, and oversight of the Plan’s investment strategy and investment…
Added 5 mins ago
CN
Facilities Coordinator
Caldic North America
Mississauga, ON
- Temporary
Position function: Reporting to the Operations Manager of Caldic Canada Inc., the individual will be responsible for providing all administrative and facility support for the company.
Added 5 mins ago
F
Senior Mechanical Engineer (Product Manager)
femtherapeutics
Montreal, QC
- Full-time
5+ years of experience in product design and development as a mechanical, biomechanical or R&D engineer, or as an R&D or product development manager
Added 5 mins ago
WO
Occupational Therapist - WSIB Specialty Clinics
William Osler Health System
Brampton, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 5 mins ago
TR
Mechanical Foreman - New Construction
Tap Roots Plumbing and Heating Ltd.
Surrey, BC
- Full-time
Strong organizational, leadership, and communication skills
Added 5 mins ago
C
Project Lead, Digital Development (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Take full accountability for project reporting and status updates, and, in collaboration with the Product Manager and Program Manager, serve as the primary point of contact for senior…
Added 5 mins ago
VR
Senior Property Manager
Vine Recruiting
Vancouver, BC
- $105,000 to $125,000 CAD / year
- Full-time
Our client, a highly respected and well-established real estate development organization with more than 70 years of local experience, is looking for an experienced Senior Property Manager…

AccorHotel

Bilingual Royal Service Supervisor (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $28.05/hour · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Full rate of pay of $28.05/hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Supervisor (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $28.05/hour

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.
Act as a key component during emergency situations by communicating with guests/colleagues, the Security Team and Emergency Services.
Take ownership of guest and colleague requests and ensure follow-up according to hotel standards.
Maintain a comprehensive working knowledge of all hotel departments and services.
Serve as a liaison for guests requiring information relating to all aspects of the hotel.
Send Secure Pay forms upon request.
Maintain and ensure all guestroom telephones are in proper operating condition.
Oversee the organization of daily amenity reports and same-day amenity requests.
Take In-Room Dining orders and coordinate with the In-Room Dining team to ensure timely delivery.
Take dining reservations and answer questions regarding restaurant offerings, menu items, and special dining events in an informative and helpful manner.
Create bills and post charges to guest accounts accurately.
Maintain proper telephone etiquette and service standards at all times.
Maintain thorough knowledge of hotel emergency procedures and act as a departmental resource during emergency situations.
Ensure compliance with departmental policies, procedures, and service standards.
Support training, coaching, and development of new and existing colleagues.
Coordinate with third-party contractors for telephone system repairs and maintenance when required.
Manage voicemail setup, name updates, phone line programming, and related telecommunications functions.
Ensure all group communications requirements are met, including additional telephone lines and DID lines.
Oversee the removal, resetting, and management of telephones and wire card systems.
Serve as a departmental trainer and mentor, ensuring training standards are maintained.
Ensure Royal Service office information, resources, and operating procedures remain current and accurate.
Assist with all Accor Live Limitless (ALL) Loyalty program administration, including elite-tier member support, account management, points inquiries, missing stay investigations, enrollment support, and escalation resolution.
Act as a key contact for Diamond, Platinum, and other high-tier ALL members, ensuring personalized service, recognition, and prompt resolution of loyalty-related concerns.
Partner closely with Front Office, Reservations, Revenue, and Guest Relations teams to support loyalty initiatives and enhance member satisfaction.
Assist with departmental projects and continuous improvement initiatives.
Perform other duties as assigned by the Royal Service and Loyalty Manager.

Qualifications

Available to work a flexible schedule, including overnight shifts, weekends, and holidays as operationally required.
Previous experience with Opera Cloud, Alice and Silverware is an asset.
Fluent in both official languages (English and French).
Previous supervisory experience in a luxury hospitality environment preferred.
Previous experience in Royal Service, Front Office, Reservations, Guest Relations, or a related guest service role.
Must possess a valid Smart Serve certification.
Experience with loyalty program administration, preferably Accor Live Limitless (ALL), is considered an asset.
Demonstrated leadership, coaching, and team development skills.
Ability to function effectively during emergencies and high-pressure situations.
Exceptional guest service and problem-resolution skills.
Highly responsible, reliable, and professional.
Excellent telephone communication and etiquette skills.
Strong computer proficiency with the ability to type 40+ words per minute.
Strong organizational, multitasking, and time-management skills.
Ability to analyze situations, make sound decisions, and escalate concerns appropriately.
Proven ability to work collaboratively and lead within a team environment

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Royal Service Supervisor manages a team of 10-15 colleagues to ensure 24-hour service excellence and adherence to brand standards. They act as a key liaison for guests, handle emergency communications, and oversee departmental operations including loyalty program administration.

Requirements

Candidates must be fluent in English and French and possess previous supervisory experience in a luxury hospitality environment. A valid Smart Serve certification is required, along with the ability to work a flexible schedule including overnights, weekends, and holidays.

Skills

Supervision
Leadership
Customer service
Bilingualism
Problem resolution
Telephone etiquette
Opera Cloud
Alice
Silverware
Hospitality management
Team development
Emergency response
Loyalty program administration
Multitasking
Time management
Computer proficiency

Benefits

Food and beverage discount
Employee benefit card
Discounted rates in Accor worldwide
Learning programs
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Royal Service
Hospitality
Supervision
Front Office
Reservations
Guest Relations
Accor Live Limitless
Opera Cloud
Alice
Silverware
Smart Serve
Bilingual
Team Leadership
Emergency Procedures
Telecommunications
Loyalty Program
Customer Experience
Performance Management
Scheduling
Amenity Management
In-Room Dining
Brand Standards
Professionalism
Communication
Conflict Resolution
Data Entry
Reporting
Continuous Improvement
Mentorship
Hotel Operations

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Jobs in Canada