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Added 1 hour ago
R
Relationship Manager Intern, Commercial Financial Services
RBC
Nanaimo, BC
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 1 hour ago
RB
Relationship Manager Intern, Commercial Financial Services
Royal Bank of Canada
Nanaimo, BC
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 2 hours ago
LH
Kinesiologist
Lifemark Health Group
Victoria, BC · Greater Victoria Metropolitan Area
- $20.15 to $29.56 CAD / hour
- Full-time
Passion for your profession and commitment to ongoing professional development
Added 2 hours ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Vancouver, BC
- $43 to $52 CAD / hour
- Full-time
$1500 annual learning and development allowance (based on employment status).
Added 2 hours ago
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Occupational Therapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- $40 to $60 CAD / hour
- Full-time
Passion for your profession and commitment to ongoing professional development.
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 2 hours ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
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Added 3 hours ago
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Human Resources Specialist (Recruitment & Talent Outreach)
International Civil Aviation Organization
Montreal, QC
- Full-time
…will be responsible for sourcing, attracting, and hiring top talent to meet the Organization's staffing needs. S/He will participate in recruitment planning and will provide advice to…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 3 hours ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 3 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 3 hours ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…Access ALS positions Canada as a global leader in ALS drug…
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 3 hours ago
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Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Manager oncology, for the Centre for Innovative Medicine (CIM), the incumbent is responsible to conduct clinic interventions following protocols,…
Added 3 hours ago
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 3 hours ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 3 hours ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 3 hours ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 4 hours ago
Site Security Coordinator
EBC Inc.
Ottawa, ON
CISM (Certified Information Security Manager)
Added 4 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 4 hours ago
O
Chief Compliance Officer
Objectway
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
Nest Wealth Asset Management is a regulated Portfolio Manager and Canada’s first robo-adviser established in 2014. Our business is focused on personalization, cost-effectiveness and…
Added 5 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 5 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 5 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.

AccorHotel

Bilingual Royal Service Supervisor (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $28.05/hour · Full-time

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Job details

Pay: Full rate of pay of $28.05/hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Supervisor (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $28.05/hour

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.
Act as a key component during emergency situations by communicating with guests/colleagues, the Security Team and Emergency Services.
Take ownership of guest and colleague requests and ensure follow-up according to hotel standards.
Maintain a comprehensive working knowledge of all hotel departments and services.
Serve as a liaison for guests requiring information relating to all aspects of the hotel.
Send Secure Pay forms upon request.
Maintain and ensure all guestroom telephones are in proper operating condition.
Oversee the organization of daily amenity reports and same-day amenity requests.
Take In-Room Dining orders and coordinate with the In-Room Dining team to ensure timely delivery.
Take dining reservations and answer questions regarding restaurant offerings, menu items, and special dining events in an informative and helpful manner.
Create bills and post charges to guest accounts accurately.
Maintain proper telephone etiquette and service standards at all times.
Maintain thorough knowledge of hotel emergency procedures and act as a departmental resource during emergency situations.
Ensure compliance with departmental policies, procedures, and service standards.
Support training, coaching, and development of new and existing colleagues.
Coordinate with third-party contractors for telephone system repairs and maintenance when required.
Manage voicemail setup, name updates, phone line programming, and related telecommunications functions.
Ensure all group communications requirements are met, including additional telephone lines and DID lines.
Oversee the removal, resetting, and management of telephones and wire card systems.
Serve as a departmental trainer and mentor, ensuring training standards are maintained.
Ensure Royal Service office information, resources, and operating procedures remain current and accurate.
Assist with all Accor Live Limitless (ALL) Loyalty program administration, including elite-tier member support, account management, points inquiries, missing stay investigations, enrollment support, and escalation resolution.
Act as a key contact for Diamond, Platinum, and other high-tier ALL members, ensuring personalized service, recognition, and prompt resolution of loyalty-related concerns.
Partner closely with Front Office, Reservations, Revenue, and Guest Relations teams to support loyalty initiatives and enhance member satisfaction.
Assist with departmental projects and continuous improvement initiatives.
Perform other duties as assigned by the Royal Service and Loyalty Manager.

Qualifications

Available to work a flexible schedule, including overnight shifts, weekends, and holidays as operationally required.
Previous experience with Opera Cloud, Alice and Silverware is an asset.
Fluent in both official languages (English and French).
Previous supervisory experience in a luxury hospitality environment preferred.
Previous experience in Royal Service, Front Office, Reservations, Guest Relations, or a related guest service role.
Must possess a valid Smart Serve certification.
Experience with loyalty program administration, preferably Accor Live Limitless (ALL), is considered an asset.
Demonstrated leadership, coaching, and team development skills.
Ability to function effectively during emergencies and high-pressure situations.
Exceptional guest service and problem-resolution skills.
Highly responsible, reliable, and professional.
Excellent telephone communication and etiquette skills.
Strong computer proficiency with the ability to type 40+ words per minute.
Strong organizational, multitasking, and time-management skills.
Ability to analyze situations, make sound decisions, and escalate concerns appropriately.
Proven ability to work collaboratively and lead within a team environment

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Royal Service Supervisor manages a team of 10-15 colleagues to ensure 24-hour service excellence and adherence to brand standards. They act as a key liaison for guests, handle emergency communications, and oversee departmental operations including loyalty program administration.

Requirements

Candidates must be fluent in English and French and possess previous supervisory experience in a luxury hospitality environment. A valid Smart Serve certification is required, along with the ability to work a flexible schedule including overnights, weekends, and holidays.

Skills

Supervision
Leadership
Customer service
Bilingualism
Problem resolution
Telephone etiquette
Opera Cloud
Alice
Silverware
Hospitality management
Team development
Emergency response
Loyalty program administration
Multitasking
Time management
Computer proficiency

Benefits

Food and beverage discount
Employee benefit card
Discounted rates in Accor worldwide
Learning programs
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Royal Service
Hospitality
Supervision
Front Office
Reservations
Guest Relations
Accor Live Limitless
Opera Cloud
Alice
Silverware
Smart Serve
Bilingual
Team Leadership
Emergency Procedures
Telecommunications
Loyalty Program
Customer Experience
Performance Management
Scheduling
Amenity Management
In-Room Dining
Brand Standards
Professionalism
Communication
Conflict Resolution
Data Entry
Reporting
Continuous Improvement
Mentorship
Hotel Operations

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