Jobs in Canada

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Added 11 mins ago
O
Lead Technical Support Specialist (SAP-ABAP)
OpenText
Waterloo, ON
- Full-time
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 11 mins ago
D&
OD Specialist, Change & Enablement
Day & Ross
Hartland, NB
- Full-time
The Organizational Development (OD) Specialist, Change & Enablement, is a key partner in planning and delivering people-centered change across Day & Ross. Rooted in change and enablement…
Added 11 mins ago
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Customer Success Manager, Amazon
Accrue
Toronto, ON
- Full-time
Amazon Preferred Partner: work with a team recognized by Amazon, with direct exposure to new ad products, tools, and strategy as they roll out
Added 11 mins ago
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Business Development Manager • GTA
Digicast
Toronto, ON
- Full-time
…relationships in the GTA, and positioning Digicast as the premier partner for corporate events, hybrid experiences, and studio…
Added 11 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
The Safety Coordinator is a visible and approachable safety partner who supports employees and Operations in identifying hazards, applying safety requirements, and ensuring effective…
Added 11 mins ago
Senior Talent Acquisition Partner
Sofina Foods Inc
Markham, ON
Reporting to the Director, Talent Acquisition, the Senior Talent Acquisition Partner is responsible for managing and owning full cycle recruitment for salaried positions across Canada.
Added 11 mins ago
Sustainable Sourcing Specialist, Ingredients
Give and Go Prepared Foods
Toronto, ON
…regenerative agriculture, cage-free eggs, and carbon reduction. Partner with suppliers and internal stakeholders to assess timelines, risk and cost…
Added 11 mins ago
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Tech Lead, Application Development 4C
BrightClaim
Montreal, QC
- Full-time
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 11 mins ago
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Software Team Lead, MachineLogic / Chef d’équipe, génie logiciel (MachineLogic)
Vention
Montreal, QC
- Full-time
Carry the agentic vision for MachineLogic. Partner with Product to define the roadmap that moves machine programming from expert work to an assisted experience, then an autonomous one:…
Added 11 mins ago
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Senior Business Analyst
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Provide financial support to assigned programs /departments as the Finance Business Partner
Added 11 mins ago
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Buyer
Fort Garry Industries LTD.
Winnipeg, MB
- Full-time
Partner with Category Management to source suitable substitutes when products are unavailable.
Added 11 mins ago
DI
Representative, Petline Claims
Definity Insurance Company
Winnipeg, MB
- Full-time
Provide support to customer and channel partner enquiries regarding claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter Score
Added 11 mins ago
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Manager, Field Service
Rivian
Vaughan, ON
- Full-time
Must possess a valid driver's license and clean driving record
Added 26 mins ago
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TFT - Mental Health Navigator
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
- Temporary
Under the direction of the Manager, Clinical Services and working in close liaison with the Community Partner Leadership team, this position supports clients through the delivery of…
Added 26 mins ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 41 mins ago
LH
Registered Massage Therapist - Avalon Physiotherapy Limited
Lifemark Health Group
St. John's, NL
- Part-time
Schedule: Approximately 15 hours per week, offering flexible morning and evening shifts to fit your availability
Added 41 mins ago
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Digital Design-Technical Adoption Specialist, Autodesk Inventor, Industrialized Construction
Autodesk
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Assist the Customer Adoption Specialists in rolling out new Informed Design technology to customers, our partner network, and teams internally across Autodesk
Added 41 mins ago
DA
Experienced Automotive Detailer
Davis Auto Group
Chilliwack, BC
- Full-time
We are busy year-round, with a lot of work as a result of our strong insurance partner relationships
Added 41 mins ago
T
Junior Accountant, Project Bookkeeping (9-Month Contract)
Tridel
Toronto, ON · North York, ON
- $55,000 to $70,000 CAD / year
- Full-time
Prepare monthly accounts receivable invoices (i.e., partner, third party, internal, and back charges).
Added 41 mins ago
PF
Directeur·rice des produits | Head Of Product
Power Factors
Montreal, QC
- Full-time
Added 41 mins ago
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Sales Development Representative (Phone-First)
Forager
Remote, Canada
- Contract
- Remote
Respond quickly to inbound leads (demo requests from our website, data requests from marketplaces, and partner and referral introductions). Speed-to-lead is one of your key metrics
Added 41 mins ago
PF
Directeur·rice des produits | Head Of Product
Power Factors
Remote, Canada
- Remote
Added 56 mins ago
AE
Senior Manager, Science and Technology Programs
Atomic Energy of Canada, Ltd.
Chalk River, ON
- Other
…federal partners, leaders, and other vested parties, you will partner with a peer program lead to share and allocate responsibilities across the program portfolio, connect priorities with…
Added 56 mins ago
TO
Executive Director Retirement/LTC Full Time
THE ONEILL CENTRE
Hamilton, ON
- Full-time
Added 1 hour ago
H
Senior Financial Analyst
Haystack
Canada
- Full-time
Partner with data specialists to investigate revenue trends and translate findings for non-finance colleagues.

AccorHotel

Bilingual Royal Service Supervisor (Full-Time)

Ottawa, ON, Canada

Full rate of pay of $28.05/hour · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Full rate of pay of $28.05/hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Supervisor (Full-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $28.05/hour

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service to both colleagues and internal and external guests.
Supervise a team of 10-15 colleagues operating a 24-hour Royal Service department, ensuring service excellence, productivity, and adherence to brand standards.
Provide daily leadership, coaching, guidance, and performance feedback to Royal Service colleagues.
Schedule, monitor, and oversee departmental operations to ensure seamless guest service delivery across all shifts.
Process all external and internal calls by either redirecting calls or assisting callers directly.
Act as a key component during emergency situations by communicating with guests/colleagues, the Security Team and Emergency Services.
Take ownership of guest and colleague requests and ensure follow-up according to hotel standards.
Maintain a comprehensive working knowledge of all hotel departments and services.
Serve as a liaison for guests requiring information relating to all aspects of the hotel.
Send Secure Pay forms upon request.
Maintain and ensure all guestroom telephones are in proper operating condition.
Oversee the organization of daily amenity reports and same-day amenity requests.
Take In-Room Dining orders and coordinate with the In-Room Dining team to ensure timely delivery.
Take dining reservations and answer questions regarding restaurant offerings, menu items, and special dining events in an informative and helpful manner.
Create bills and post charges to guest accounts accurately.
Maintain proper telephone etiquette and service standards at all times.
Maintain thorough knowledge of hotel emergency procedures and act as a departmental resource during emergency situations.
Ensure compliance with departmental policies, procedures, and service standards.
Support training, coaching, and development of new and existing colleagues.
Coordinate with third-party contractors for telephone system repairs and maintenance when required.
Manage voicemail setup, name updates, phone line programming, and related telecommunications functions.
Ensure all group communications requirements are met, including additional telephone lines and DID lines.
Oversee the removal, resetting, and management of telephones and wire card systems.
Serve as a departmental trainer and mentor, ensuring training standards are maintained.
Ensure Royal Service office information, resources, and operating procedures remain current and accurate.
Assist with all Accor Live Limitless (ALL) Loyalty program administration, including elite-tier member support, account management, points inquiries, missing stay investigations, enrollment support, and escalation resolution.
Act as a key contact for Diamond, Platinum, and other high-tier ALL members, ensuring personalized service, recognition, and prompt resolution of loyalty-related concerns.
Partner closely with Front Office, Reservations, Revenue, and Guest Relations teams to support loyalty initiatives and enhance member satisfaction.
Assist with departmental projects and continuous improvement initiatives.
Perform other duties as assigned by the Royal Service and Loyalty Manager.

Qualifications

Available to work a flexible schedule, including overnight shifts, weekends, and holidays as operationally required.
Previous experience with Opera Cloud, Alice and Silverware is an asset.
Fluent in both official languages (English and French).
Previous supervisory experience in a luxury hospitality environment preferred.
Previous experience in Royal Service, Front Office, Reservations, Guest Relations, or a related guest service role.
Must possess a valid Smart Serve certification.
Experience with loyalty program administration, preferably Accor Live Limitless (ALL), is considered an asset.
Demonstrated leadership, coaching, and team development skills.
Ability to function effectively during emergencies and high-pressure situations.
Exceptional guest service and problem-resolution skills.
Highly responsible, reliable, and professional.
Excellent telephone communication and etiquette skills.
Strong computer proficiency with the ability to type 40+ words per minute.
Strong organizational, multitasking, and time-management skills.
Ability to analyze situations, make sound decisions, and escalate concerns appropriately.
Proven ability to work collaboratively and lead within a team environment

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Royal Service Supervisor manages a team of 10-15 colleagues to ensure 24-hour service excellence and adherence to brand standards. They act as a key liaison for guests, handle emergency communications, and oversee departmental operations including loyalty program administration.

Requirements

Candidates must be fluent in English and French and possess previous supervisory experience in a luxury hospitality environment. A valid Smart Serve certification is required, along with the ability to work a flexible schedule including overnights, weekends, and holidays.

Skills

Supervision
Leadership
Customer service
Bilingualism
Problem resolution
Telephone etiquette
Opera Cloud
Alice
Silverware
Hospitality management
Team development
Emergency response
Loyalty program administration
Multitasking
Time management
Computer proficiency

Benefits

Food and beverage discount
Employee benefit card
Discounted rates in Accor worldwide
Learning programs
Extended health benefits package

Visa sponsorship

Not detected in the job text

Keywords

Royal Service
Hospitality
Supervision
Front Office
Reservations
Guest Relations
Accor Live Limitless
Opera Cloud
Alice
Silverware
Smart Serve
Bilingual
Team Leadership
Emergency Procedures
Telecommunications
Loyalty Program
Customer Experience
Performance Management
Scheduling
Amenity Management
In-Room Dining
Brand Standards
Professionalism
Communication
Conflict Resolution
Data Entry
Reporting
Continuous Improvement
Mentorship
Hotel Operations

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Work requirements

Jobs in Canada