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Added 7 mins ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 7 mins ago
SS
Global Treasury Audit, Vice President
State Street
Toronto, ON
- Full-time
Serve as a Treasury subject matter leader within Corporate Audit, providing technical challenge and guidance on Interest Rate Risk, Asset Liability Management, and funding-related audits.
Added 7 mins ago
M
CNC Operator, Mills - Afternoon Shift
MAGROUP
Vaughan, ON
- Full-time
…grow and take your career to the next level with an industry leader, we would love to discuss your goals with you! MAGROUP Magnaghi Aerospace, CFN Precision Ltd., offers competitive…
Added 7 mins ago
DI
Revenue Operations & Proposal Coordinator
Draganfly Inc.
Canada
- Full-time
Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of…
Added 7 mins ago
DI
Accounting Clerk
Draganfly Inc.
Canada
- Full-time
Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of…
Added 7 mins ago
UO
Intermediate Data Management Specialist, Oncology
University of Calgary
Calgary, AB
- Full-time
Documenting data analysis steps and program code
Added 7 mins ago
UO
Canada Research Chair Tier 1 in Neuromorphic Systems, Department of Cell Biology & Anatomy, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
…research experience. The selected applicant will be a recognized leader with an established research program in neuromorphic systems, which can include chip and/or device design, algorithms…
Added 7 mins ago
P&
Architecte de données / Data Architect
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 7 mins ago
EK
Manager, Technical Support (15-Month Contract)
Earls Kitchen + Bar
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Contract
Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?
Added 8 mins ago
R
Value Stream Manager Vanes
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 8 mins ago
Document management technician
Pomerleau
Quebec, QC
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow.…
Added 8 mins ago
HB
Sous Chef - Permanent Full-Time
Horseshoe Bay Resort
Rossland, BC
- Full-time
You are seeking to grow as a culinary professional and as a leader.
Added 8 mins ago
KI
Co-op/Intern Human Resources
Kinaxis Inc.
Ottawa, ON
- Internship
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 8 mins ago
SI
Senior Legal Counsel
SAP IT Business Systeme
Montreal, QC
- $108,300 to $239,400 CAD / year
- Full-time
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by…
Added 8 mins ago
PC
Deli Shift Leader
Pilot Company
Lancaster, ON
- Full-time
Added 8 mins ago
A
Security Officer Unrestricted (Full-time)
AccorHotel
Victoria, BC
- Full-time
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Added 8 mins ago
A
Municipal Civil EIT - Civil 3D
AECOM
Burnaby, BC
- $66,000 to $75,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Georges, QC · St-Georges, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Cap-aux-Meules, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 19 mins ago
CE
Intégrateur(trice) en conception aérospatiale / Aerospace Design Integrator
Capgemini Engineering
Montreal, QC
- $91,452 to $114,316 CAD / year
- Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 19 mins ago
OG
Field Geologist (Core Logging/Mapping Geologist)
Orix Geoscience Inc.
Sudbury, ON
- Full-time
o You will have the opportunity for significant industry exposure, to be a thought-leader in the Exploration & Mining industry.
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 21 mins ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
Multi-thread your deals. Our buyer rarely signs alone - you'll need the support leader, their ops lead, and the technical stakeholder behind both
Added 21 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Dartmouth, NS
- Full-time
You are a natural leader who knows how to motivate a team;
Added 21 mins ago
NA
Director of Education
NIWE Academy
Calgary, AB
- Full-time
The Director of Education is NIWE Academy's senior academic leader and the person every Lead Mentor and instructor reports to. This is a people role first. You will lead a large, skilled,…

AccorHotel

Central Services Agent

Richmond, BC, Canada

Full wage of $32.60/hr following the successful completion of probationary period · Full-time

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Job details

Pay: Full wage of $32.60/hr following the successful completion of probationary period
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What is in it for you:

The opportunity to live, work and play across the world through our employee travel and internal transfer programs
Complimentary duty meal in our colleague dining room
Complimentary hotel stay for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
Full wage of $32.60/hr following the successful completion of probationary period

Job Description

Central Services Agent

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

Consistently offer professional, friendly and engaging service
Act as the point of contact for internal and external communications
Provide warm friendly service and efficient follow-up to all guest requests or concerns
Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, elevator entrapment and staff/guest medicals
Ensuring accurate records of guest calls to Central Services
Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
Being well informed about all hotel facilities/events in order to provide information as required
Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Front Office, Engineering, Guest Services, Food and Beverage
Maintaining knowledge of hotel rates and packages
Set up reservations in order to support the perfect arrival
Process shipping requests for guests
Process lost and found items
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
Maintaining a safe and hazard free working environment
Completing daily task list
Other duties as assigned

Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset
Able to handle a multitude of tasks in a fast-paced, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Must be flexible in terms of working hours - regular coverage of overnight shift
Ability to handle cash effectively and with accuracy
Prior experience working with Opera Cloud or a related system
Fluency in English; additional languages are a plus

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Sales & Marketing

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Central Services Agent acts as the primary point of contact for internal and external communications, providing professional and efficient service to guests. They are responsible for managing guest requests, maintaining accurate records, and ensuring adherence to hotel safety and emergency protocols.

Requirements

Candidates should possess a service-focused personality with the ability to remain calm and courteous in a fast-paced environment. Previous customer service experience and familiarity with systems like Opera Cloud are considered assets, along with the flexibility to work overnight shifts.

Skills

Customer service
Communication
Interpersonal skills
Telephone etiquette
Crisis management
Emergency procedures
Opera Cloud
Cash handling
Problem solving
Attention to detail
Multitasking
Hospitality

Benefits

Employee travel program
Internal transfer program
Complimentary duty meal
Complimentary hotel stay
Employee benefit card
Extended medical
Dental
Vision
Life insurance
Disability benefits
Company-matched pension plan
TransLink pass reimbursement
Employee parking pass reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Customer Service
Front Office
Housekeeping
Engineering
Food and Beverage
Opera Cloud
Emergency Procedures
Guest Relations
Reservations
Safety Regulations
Communication
Hotel Operations
Cash Handling
Sustainability

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