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Added 3 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 4 hours ago
WM
District Manager, Sales - Calgary, AB, Canada
Waste Management, Inc. (WM)
Calgary, AB
- Full-time
The District Sales Manager (DSM) is a member of WMHS sales leadership team, responsible for the overall sales effort and effectiveness of the sales professionals in order to achieve the…
Added 4 hours ago
HE
Operations Manager
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.
Added 4 hours ago
HE
Executive Housekeeper
Hotel Equities Group, LLC
Canmore, AB
- Full-time
If you are a hands-on leader with a passion for cleanliness, team development, and delivering exceptional guest experiences, we invite you to join our award-winning culture. As Executive…
Added 6 hours ago
RS
Ops Supervisor ES - CANADA
Republic Services
Beamsville, ON
- Full-time
POSITION SUMMARY: The Operations Supervisor provides direct supervision for a specific work shift of waste handling activities - including sampling, analysis processing, documentation and…
Added 6 hours ago
General Labour/Entry Level Positions
Multi-Color Corporation Recruiting
Leamington, ON
MCC Label is a leader in printed labels for the consumer products industry. Join MCC Label and you will have the opportunity to become part of an organization that is committed to…
Added 6 hours ago
Delivery Driver
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Hamilton, ON
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to…
Added 9 hours ago
L
Senior Director, Process Excellence
Ladders
Toronto, ON
- $206,000 to $308,000 USD / year
- Full-time
For our client, we are seeking a Senior Director, Process Excellence to join the team of a leader in the Enterprise Technology space.
Added 11 hours ago
R
Regional Plant Controller
Refresco
Calgary, AB
- Full-time
The Regional Plant Controller is accountable for the overall integrity, accuracy and completeness of the company’s operations financial results and safeguarding of plant assets. The…
Added 12 hours ago
MV
Foreman
Mount Valley Foundation Services
Sherwood Park, AB
- Full-time
At Groundworks, North America’s leader in foundation solutions, our Foremen lead the installation crew from start to finish - owning safety, quality, productivity, and team performance on…
Added 16 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 16 hours ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
…environment where residents can feel secure and empowered. Our team designs and evaluates individualized programs that support healthy development, involve families, and reduce potential…
Added 16 hours ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full-Time
Taproot Community Support Services
Westlock, AB
- Full-time
…members, guardians and employers. This position reports to the Team…
Added 16 hours ago
OV
Curling Centre Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $62,000 CAD / year
- Full-time
Demonstrated ability to work independently while also contributing effectively as part of a larger venue and operations team.
Added 16 hours ago
OV
Sales & Marketing Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $65,000 CAD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 18 hours ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
Collaborate with team members to meet production targets and deadlines
Added 18 hours ago
CI
Business Auditor
Cowan Insurance Group
Hamilton, ON · Brantford, ON · Cambridge, ON
- Full-time
Cowan Insurance Group is looking for a highly motivated Business Auditor to join our team!
Added 18 hours ago
CI
Agent (12-month contract)
Cowan Insurance Group
Ottawa, ON
- Contract
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated…
Added 19 hours ago
FC
Maintenance Manager
FLEET CANADA INC
Fort Erie, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maintenance Leader: Experienced in leading, coaching, and developing a maintenance team while ensuring equipment, facilities, utilities, and grounds are maintained effectively.
Added 19 hours ago
FC
Quality Engineering Manager
FLEET CANADA INC
Fort Erie, ON
- $60,000 to $90,000 CAD / year
- Full-time
Lead and develop a team of quality engineers in supporting manufacturing operations, supplier quality, and new product introduction.
Added 19 hours ago
FC
Assembly Manager - Aerospace
FLEET CANADA INC
Fort Erie, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Assembly Manager will provide direction to the team, resolve production challenges, and drive continuous improvement to meet departmental KPIs. The ideal candidate is a strong leader…
Added 19 hours ago
KR
Human Resources Manager
KAS Recruitment
Delta, BC
- $70,000 to $120,000 CAD / year
- Full-time
…& Culture Manager. This role is designed for an operational leader who thrives on autonomy and wants to design, build, and implement the internal structures that support a growing…
Added 22 hours ago
L
Patient Care Coordinator
LensCrafters
Brossard, QC
- Full-time
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Added 23 hours ago
Lead Commissioner - Travel Canada (m/f/d)
Nordex Group
AB
As the Lead Commissioner, you will be responsible for managing on-site commissioning operations, assets, and personnel at wind farm projects throughout Canada and North America. This…
Added 1 day ago
SC
Director, Analytics & Insights
Securian Canada
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
We're looking for a leader who sees beyond dashboards and reports. Someone who is energized by complex business challenges, naturally curious about what drives performance, and passionate…

AccorHotel

Central Services Agent

Richmond, BC, Canada

Full wage of $32.60/hr following the successful completion of probationary period · Full-time

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Job details

Pay: Full wage of $32.60/hr following the successful completion of probationary period
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What is in it for you:

The opportunity to live, work and play across the world through our employee travel and internal transfer programs
Complimentary duty meal in our colleague dining room
Complimentary hotel stay for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
Full wage of $32.60/hr following the successful completion of probationary period

Job Description

Central Services Agent

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

Consistently offer professional, friendly and engaging service
Act as the point of contact for internal and external communications
Provide warm friendly service and efficient follow-up to all guest requests or concerns
Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, elevator entrapment and staff/guest medicals
Ensuring accurate records of guest calls to Central Services
Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
Being well informed about all hotel facilities/events in order to provide information as required
Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Front Office, Engineering, Guest Services, Food and Beverage
Maintaining knowledge of hotel rates and packages
Set up reservations in order to support the perfect arrival
Process shipping requests for guests
Process lost and found items
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
Maintaining a safe and hazard free working environment
Completing daily task list
Other duties as assigned

Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset
Able to handle a multitude of tasks in a fast-paced, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Must be flexible in terms of working hours - regular coverage of overnight shift
Ability to handle cash effectively and with accuracy
Prior experience working with Opera Cloud or a related system
Fluency in English; additional languages are a plus

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Sales & Marketing

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Central Services Agent acts as the primary point of contact for internal and external communications, providing professional and efficient service to guests. They are responsible for managing guest requests, maintaining accurate records, and ensuring adherence to hotel safety and emergency protocols.

Requirements

Candidates should possess a service-focused personality with the ability to remain calm and courteous in a fast-paced environment. Previous customer service experience and familiarity with systems like Opera Cloud are considered assets, along with the flexibility to work overnight shifts.

Skills

Customer service
Communication
Interpersonal skills
Telephone etiquette
Crisis management
Emergency procedures
Opera Cloud
Cash handling
Problem solving
Attention to detail
Multitasking
Hospitality

Benefits

Employee travel program
Internal transfer program
Complimentary duty meal
Complimentary hotel stay
Employee benefit card
Extended medical
Dental
Vision
Life insurance
Disability benefits
Company-matched pension plan
TransLink pass reimbursement
Employee parking pass reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Customer Service
Front Office
Housekeeping
Engineering
Food and Beverage
Opera Cloud
Emergency Procedures
Guest Relations
Reservations
Safety Regulations
Communication
Hotel Operations
Cash Handling
Sustainability

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