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Added 1 min ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Fernie, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
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7
Assistant Store Leader (Assistant Manager)
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- Full-time
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Closed listing

AccorHotel

Concierge (Seasonal)

Jasper, AB, T0E 0A8, Canada

Starting rate of Pay: $20.95 per hour · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Starting rate of Pay: $20.95 per hour
Job type: Full-time
Posting language: English
Posted: Jul 22, 2026

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Added 3 days ago
Concierge (Seasonal)
Fairmont Hotels & Resorts · Jasper, AB, Canada
Added 2 months ago
Concierge (Seasonal)
AccorHotel · Municipality of Jasper, Alberta, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Concierge. The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:

Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Assist guests regarding hotel facilities in an informative and helpful way
Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
Assist guest with dining reservations and handling group and special occasions dining needs
Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
Act as a liaison and resource for other departments and employees of the Hotel
Follow department policies, procedures and service standards
Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
Constantly be aware of daily functions and promotions in the hotel
Following all safety and sanitation policies
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Assist with VIP Concierge duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner
Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries
Meet and greet with all arriving Concierge Guests, provide hotel orientation and escort guests to room
Remain in regular contact with guests in house to ensure a seamless, personalized, enjoyable, and comfortable stay
Surprise and delight at every opportunity and work with other departments to expedite requests
Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival.
Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned

Qualifications

Your experience and skills include:

1 year of previous customer related experience preferred
Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
Pro Serve certification an asset                                 
Valid Alberta driver’s license and Abstract required
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable, self-starter and goal oriented
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of Pay: $20.95 per hour
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Want to learn more about this opportunity? View the complete job description by clicking this link: Concierge.pdf

Job-Category: Rooms

Job Type: Temporary

Job Schedule: Full-Time

About employer

More about this job

Responsibilities

Provide professional and personalized concierge services to guests, including managing dining reservations, activity bookings, and VIP arrivals. Act as a primary resource for hotel facilities and local attractions while ensuring a seamless guest experience.

Requirements

Preferred one year of customer-related experience and knowledge of the Jasper area. Requires a valid Alberta driver's license and legal eligibility to work in Canada.

Skills

Customer Service
Interpersonal Communication
Problem Solving
Organization
Time Management
VIP Guest Relations
Property Manager
Open Table
Kipsu
Multitasking
Teamwork
Conflict Resolution

Benefits

Complimentary upgrades
Extended stays
Special dining and wellness discounts
Subsidized staff accommodation assistance
One complimentary meal per shift
Employee travel program
Mountain Explorer Travel Program
Comprehensive wellness platform for mental health
Discounts at resort Food & Beverage Outlets, Fitness Centre, and Golf Course
Colleague Lifestyle Program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Luxury Service
Concierge
Pro Serve
Property Manager
Open Table
Kipsu
Guest Experience
VIP Relations
Alberta Driver's License
Fairmont
Accor
Tourism
Customer Relations

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