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AccorHotel

Dining Reservations agent

Lake Louise, AB, T0L 1E0, Canada

Pay Rate: $20.69/hour · Full-time

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Job details

Pay: Pay Rate: $20.69/hour
Job type: Full-time
Posting language: English
Posted: Nov 7, 2026

Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued – and set the stage for a memorable meal. Together, let’s turn moments into memories.

Pay Rate: $20.69/hour
Position Type: Permanent
Start Date: November 2026

Job Duties Include:

Book and enter Dining reservation requests using computerized reservation system
Detailed knowledge of all Food & Beverage Outlets and their menu offerings
Promote and sell any in-house or upcoming Food & Beverage events
Work closely with all Food & Beverage Outlets to communicate any guest requests or special celebrations
Answer telephone and email inquiries in a timely man

Qualifications

Customer service experience, preferably in a restaurant or hospitality setting
Proficient in using POS platforms including Silverware and OpenTable
Skilled in Microsoft Office Suite (Word, Excel, Outlook)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Dining Reservation Agent manages reservation requests using a computerized system and maintains detailed knowledge of all food and beverage outlets. They act as an ambassador for the hotel's dining experience by communicating guest needs and promoting upcoming events.

Requirements

Candidates must have customer service experience, preferably in a hospitality setting, and proficiency in POS platforms and Microsoft Office. The role requires flexibility to work holidays, weekends, and non-day shifts.

Skills

Customer service
Dining reservations
Silverware POS
OpenTable
Microsoft Office Suite
Word
Excel
Outlook
Communication
Food and beverage knowledge

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employee travel program
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Dining Reservations
Hospitality
Food & Beverage
Silverware
OpenTable
Microsoft Office
Customer Service
Banff National Park
Resort
Reservations System
Concierge
Guest Services

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