Jobs in Canada

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Added 12 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 12 mins ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
Cardinal Health Canada is currently seeking a Manager, Surgical & Specialty, Ontario to focus on and drive profitable growth for the Cardinal Health portfolio of products. This key role…
Added 12 mins ago
AF
Processing Operation Analyst III
ATB Financial
Calgary, AB
- Temporary
Reporting to an Operations Processing Manager, the Wealth Operations Processing Analyst III will be part of the team that oversees trade and fee management, as well as registered account…
Added 12 mins ago
PS
Talent Acquisition Specialist
Pacific Smoke International Inc.
Markham, ON
- Full-time
…been dedicated to providing reliable products, exceptional customer service, and industry-leading expertise to retailers across the…
Added 27 mins ago
F
Key Account Manager
Flexiti
Toronto, ON · East York, ON
- Full-time
We’re looking for our next Key Account Manager
Added 27 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
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Added 27 mins ago
A
Property Manager
Armco
Montreal, QC
- Full-time
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Added 27 mins ago
A
Superintendent / Concierge - resident or non-resident
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- Full-time
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Added 27 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
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Added 27 mins ago
T
Executive Assistant II
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 27 mins ago
A
Senior DevSecOps Engineer
Ashby
Canada
- Full-time
You’ll join our Security team, a single team with multiple specializations overseeing security across the business. I report to Abhik, our Co-Founder and VP of Engineering. We’re bubbling…
Added 27 mins ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
You’ll join our Security team, a single team with multiple specializations overseeing security across the business. I report to Abhik, our Co-Founder and VP of Engineering. We’re bubbling…
Added 27 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
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NL · Creston, NL
- Full-time
Being part of a family-owned business committed to the community
Added 27 mins ago
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Personal Banking Associate Trainee - Saint-Hubert, Gaétan-Boucher (Full time)
TD
Longueuil, QC · Saint-Hubert, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 27 mins ago
AF
Branch Manager, Westlock
ATB Financial
Westlock, AB
- Full-time
As ATB’s next Branch Manager, you are a leader and innovator in the community. You're a creative problem solver with an entrepreneurial spirit and a passion for making a difference through…
Added 27 mins ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
If you are ready to take on a dynamic role as Branch Manager in a company that values expertise, leadership, and client satisfaction, we want to hear from you!
Added 27 mins ago
HT
Senior Financial Analyst - Corporate Accounting
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- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 27 mins ago
BI
Data Governance Specialist (Data Analytics) - BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
…accurate, well-managed, accessible, and effectively used to support business decisions. The successful candidate will work with business and technology partners to improve data quality,…
Added 27 mins ago
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Commodity Manager – CFM56 Engine Components
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- Full-time
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Added 27 mins ago
HS
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Added 27 mins ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
…the metrics, KPIs, and reporting that matter most to senior business and operations…
Added 27 mins ago
AE
Project Manager
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Calgary, AB
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Added 27 mins ago
HT
Payroll Manager, Americas
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Added 27 mins ago
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Financial Manager - PLM (Product Line Mgmt)
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We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 27 mins ago
C&
Senior Immigration Case Manager | Client Experience + Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
Support cross-border matters, working across jurisdictions, external counsel, service providers and stakeholders

Director, Front Office

Vancouver, BC, Canada

Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews · Full-time

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Job details

Pay: Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style architecture, green-clad copper roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Director, Front Office

Lead with purpose. Inspire exceptional service. Preserve an icon.

At Fairmont Hotel Vancouver, exceptional hospitality begins with the people who bring it to life. Since 1939, our iconic Castle in the City has welcomed guests from around the world, creating memorable experiences through genuine care, timeless elegance, and thoughtful service.

We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director of Rooms, you will play a key role in shaping the guest journey, developing high-performing teams, and driving operational excellence across these departments.

This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every guest and colleague feel valued.

What's In It for You

Start the new year with an exciting leadership opportunity at Fairmont Hotel Vancouver, with onboarding planned for January 2027
An inclusive and empowering workplace where people are at the heart of everything we do
Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Comprehensive health and wellness benefits, including extended health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and access to the Group Registered Retirement Savings Plan (RRSP) (eligibility requirements apply)
Paid time off, including vacation, statutory holidays, and a paid birthday leave
Complimentary duty meals, dry-cleaning of business attire, and monthly TransLink pass reimbursement
Exclusive colleague travel privileges, including discounted room rates at Fairmont hotels worldwide and special rates across Accor properties
50% dining discount at participating restaurants in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
A complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Opportunities to give back through sustainability, charitable, and community initiatives
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels

What You'll Be Doing

Leadership & Colleague Development

Lead and oversee the daily operations of Front Office and Guest Services, ensuring seamless arrivals, departures, and exceptional guest experiences.
Provide leadership, direction, and support to the Front Desk and Guest Relations Managers, as well as the Front Desk and Bell Services teams, fostering accountability, collaboration, and service excellence.
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Partner with People & Culture on recruitment, onboarding, training, colleague engagement, and succession planning.
Ensure fair and consistent application of hotel policies and the Collective Bargaining Agreement, including scheduling, performance management, and colleague relations.

Guest Experience & Service Excellence

Champion an exceptional guest journey, ensuring seamless arrivals, personalized service, and memorable departures.
Maintain a visible leadership presence in the lobby and guest-facing areas, proactively engaging with guests and supporting colleagues.
Oversee VIP arrangements, group arrivals, special requests, and recognition of returning guests and loyalty members.
Take ownership of escalated guest concerns, ensuring timely, thoughtful resolutions and identifying opportunities for continuous improvement.
Drive guest satisfaction and service excellence through regular review of guest feedback, operational performance, and service recovery trends.
Ensure the hotel entrance, lobby, and guest arrival areas consistently reflect Fairmont's luxury standards, including presentation, cleanliness, ambiance, and overall atmosphere.

Operational & Financial Performance

Oversee Front Office operations, ensuring efficient workflows, appropriate staffing, accurate reporting, and consistent adherence to established service standards and procedures.
Partner with the Director of Rooms in developing and executing departmental objectives, operating budgets, forecasts, and strategic initiatives.
Manage labour productivity, scheduling, payroll oversight, and departmental expenses while balancing operational efficiency with service excellence.
Support revenue opportunities through room upselling, effective inventory management, and collaboration with Revenue Management and Reservations.
Champion the Accor Live Limitless (ALL) loyalty program, ensuring consistent recognition, colleague engagement, and achievement of enrolment and guest experience objectives.
Monitor key performance indicators and implement practical improvements that enhance guest satisfaction, colleague engagement, operational effectiveness, and profitability.
Ensure departmental compliance with financial controls, safety requirements, brand standards, and hotel policies.

Collaboration & Hotel Leadership

Work closely with the Director of Rooms and fellow department leaders to ensure seamless coordination across the hotel.
Participate in operational briefings, guest experience discussions, and service recovery meetings, ensuring effective communication and timely follow-up.
Serve as Manager on Duty when required, providing leadership and support during operational challenges, guest escalations, and emergency situations.
Promote a safe, respectful, and inclusive workplace while supporting the hotel's sustainability and community initiatives.
Carry out other related responsibilities as assigned.

Qualifications

What You Bring to the Role

A minimum of three (3) years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably within a luxury hotel environment, with demonstrated responsibility for managing multiple teams or operational functions.
Extensive knowledge of Front Office and Guest Services operations, luxury brand standards, and Forbes/AAA Diamond-level service expectations.
Demonstrated ability to lead, coach, and develop diverse teams, with a strong background in colleague training, performance management, and succession planning.
Strong operational and financial acumen, including labour management, budgeting, forecasting, revenue optimization, and the ability to analyze performance indicators and drive departmental results.
Experience working in a unionized environment, with an understanding of Collective Bargaining Agreement administration, is preferred.
Proficiency with hotel Property Management Systems; experience with Opera is strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with the ability to analyze data, prepare reports, and present operational results.
A strong understanding of luxury hospitality, guest experience management, service recovery, and loyalty programs, with a commitment to consistently exceeding guest expectations.
Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build effective relationships across departments and leadership levels.
Sound judgment, adaptability, and the ability to remain composed and solutions-focused in a fast-paced environment.
A collaborative, results-driven leadership style, with the confidence to make decisions, manage competing financial, operational, and people-related priorities, and lead by example.
A university degree or college diploma in Hospitality Management or a related discipline is preferred.
Flexibility to work varied schedules, including evenings, weekends, and statutory holidays, as operational needs require.

Physical Demands of the Role

A combination of office-based responsibilities and active leadership presence throughout the hotel's guest-facing areas.
Regular walking and standing, with occasional bending, kneeling, pushing, pulling, and navigating stairs or ramps.
Occasional lifting or carrying of items weighing up to 50 lbs.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Recruitment Accommodations:

Fairmont Hotel Vancouver is committed to an inclusive and accessible recruitment process. If you require an accommodation at any stage, including when completing an assessment or attending an interview, please contact our People & Culture team. We will work with you to understand your needs and support your participation. All accommodation requests will be handled confidentially.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of Front Office oversees daily operations for Front Office and Guest Services, ensuring exceptional guest experiences and operational excellence. They are responsible for leading, mentoring, and developing high-performing teams while managing departmental budgets and performance metrics.

Requirements

Candidates must have at least three years of progressive leadership experience in luxury hotel operations and strong financial acumen. Proficiency in hotel property management systems and experience in a unionized environment are strongly preferred.

Skills

Front office operations
Guest services
Luxury hospitality
Team leadership
Performance management
Budgeting
Forecasting
Revenue optimization
Opera property management system
Microsoft Office Suite
Service recovery
Unionized environment management
Staff scheduling
Strategic planning
Guest experience management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pension plan
RRSP
Paid time off
Duty meals
Dry-cleaning
TransLink pass reimbursement
Travel privileges
Dining discount
Hotel stay discount
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Luxury Hotel
Hospitality Management
Opera
Microsoft Office
Budgeting
Forecasting
Revenue Management
Labour Management
Collective Bargaining Agreement
Service Recovery
Loyalty Programs
Performance Management
Succession Planning
Rooms Division
Forbes Standards
AAA Diamond Standards
Manager on Duty
Accor Live Limitless

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Jobs in Canada