Jobs in Canada

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Added 20 mins ago
DH
Director of Sales & Marketing
Delta Hotels and Resorts®
Sherbrooke, QC
- Full-time
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Added 20 mins ago
FC
Manager, Architecture
Fidelity Canada
Toronto, ON
- Full-time
The Manager, Architecture reports to the Vice President, AI and is responsible for leading the enterprise, domain and solution architecture teams supporting Fidelity Investments Canada. The…
Added 50 mins ago
CO
2026-84 IT Manager
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time IT Manager. Under the direction of the Director of Communications & Digital Services, or designate, the IT Manager is…
Added 50 mins ago
FO
IT Business Systems Administrator
Focus on the Family Canada
Langley (District), BC · Langley, BC
- Full-time
Provision of Employee Assistance Program (EAP) including counseling to support mental health.
Added 50 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 50 mins ago
SH
Marketing Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
The candidate must live in Vancouver; you’ll work a hybrid schedule out of our Support Center, located on West Broadway
Added 50 mins ago
TI
Human Resources Manager
The Influence Agency
Toronto, ON
- Full-time
We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week
Added 50 mins ago
TM
Senior Manager, Major Gifts
The Mel Jr. & Marty Zajac Foundation
Vancouver, BC
- Full-time
Specific responsibilities of the Senior Manager, Major Gifts include:
Added 1 hour ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
The Manager, Recovery and Integration, reporting to the Director, Recovery, and Integration through CMHA BC Division, is responsible for managing both the strategic initiatives and…
Added 1 hour ago
M
Marketing Manager
Moxies
BC · West Vancouver, BC
- Full-time
The candidate must live in Vancouver; you’ll work a hybrid schedule out of our Support Center, located on West Broadway
Added 1 hour ago
SH
Manager, Clinical Health Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Executive Director, the Manager, Clinical Health Services plans, directs and controls activities relating to the provision of health services, including supervision of the…
Added 1 hour ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
We are looking for an individual who has built out a metrics and reporting program for a client onboarding function that enabled removing bottlenecks and unlocking revenue.
Added 1 hour ago
A
Director, Front Office
AccorHotel
Vancouver, BC
- Full-time
We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director…
Added 1 hour ago
E
Recreation Aide - Part-Time Casual - Elginwood
Extendicare
Richmond Hill, ON · Elginwood
- Part-time
Assist in the planning, organization and implementation of meaningful programs for the residents, in collaboration with the Recreation Manager & Executive Director;
Added 1 hour ago
J
Senior Risk Modelling & Analytics Manager (Fintech)
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Director, Fintech & Risk Analytics, the Senior Risk Modelling & Analytics Manager will be the most senior risk modeller on the team supporting the Risk organization within…
Added 1 hour ago
S
Director, Digital Experience Platforms
Sobeys
Mississauga, ON
- Full-time
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 1 hour ago
S
Manager, Lifecycle Marketing
SAXX
Vancouver, BC
- Full-time
Own the Loyalty program with support of the Director, Digital Marketing and Director, DTC, including: Strategy, experience, benefits, growth plans and evolution to support the retention…
Added 1 hour ago
P&
Gestionnaire de projets, Réseau des centres moteurs – Project Manager, Engine Center Network
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
GV
Events and Community Engagement Manager
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
Events and Community Engagement Manager – We are growing our team!
Added 2 hours ago
NH
Home Manager - NH Calgary
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Calgary, AB
- Full-time
As Home Manager, you manage relationships with all stakeholders including clients, community partners, donors, staff, management, and senior leaders to champion the mission and vision of…
Added 2 hours ago
BE
Manager, Community Engagement - 18-Month Term
BC Energy Regulator
Victoria, BC
- Full-time
The Manager, Community Engagement (Manager) leads community and stakeholder engagement initiatives involving parties affected by the energy industry. The Manager provides advice and…
Added 2 hours ago
AM
Event Manager, Upper Bound
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Edmonton, AB
- Full-time
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Added 2 hours ago
CT
Coordinator, Women’s Services - Warming Spaces
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London, ON
- $32.24 to $39.6 CAD / hour
- Full-time
Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
Added 2 hours ago
E
Digital Transformation & Change Management Senior Manager
Equinix
Toronto, ON
- Full-time
This is a hands-on change leadership role within Equinix’s AI-first transformation. The Senior Manager, Digital Transformation & Change Management owns change management end to end for one…
Added 2 hours ago
TM
Senior Manager, Skills Development Programs
Toronto Metropolitan University
Toronto, ON
- Temporary
We’re looking for an innovative and strategic Senior Manager, Skills Development Programs, to join and drive the development, management, and implementation of cybersecurity training…

Director, Front Office

Vancouver, BC, Canada

Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews · Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Pay: Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style architecture, green-clad copper roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Director, Front Office

Lead with purpose. Inspire exceptional service. Preserve an icon.

At Fairmont Hotel Vancouver, exceptional hospitality begins with the people who bring it to life. Since 1939, our iconic Castle in the City has welcomed guests from around the world, creating memorable experiences through genuine care, timeless elegance, and thoughtful service.

We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director of Rooms, you will play a key role in shaping the guest journey, developing high-performing teams, and driving operational excellence across these departments.

This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every guest and colleague feel valued.

What's In It for You

Start the new year with an exciting leadership opportunity at Fairmont Hotel Vancouver, with onboarding planned for January 2027
An inclusive and empowering workplace where people are at the heart of everything we do
Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Comprehensive health and wellness benefits, including extended health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and access to the Group Registered Retirement Savings Plan (RRSP) (eligibility requirements apply)
Paid time off, including vacation, statutory holidays, and a paid birthday leave
Complimentary duty meals, dry-cleaning of business attire, and monthly TransLink pass reimbursement
Exclusive colleague travel privileges, including discounted room rates at Fairmont hotels worldwide and special rates across Accor properties
50% dining discount at participating restaurants in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
A complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Opportunities to give back through sustainability, charitable, and community initiatives
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels

What You'll Be Doing

Leadership & Colleague Development

Lead and oversee the daily operations of Front Office and Guest Services, ensuring seamless arrivals, departures, and exceptional guest experiences.
Provide leadership, direction, and support to the Front Desk and Guest Relations Managers, as well as the Front Desk and Bell Services teams, fostering accountability, collaboration, and service excellence.
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Partner with People & Culture on recruitment, onboarding, training, colleague engagement, and succession planning.
Ensure fair and consistent application of hotel policies and the Collective Bargaining Agreement, including scheduling, performance management, and colleague relations.

Guest Experience & Service Excellence

Champion an exceptional guest journey, ensuring seamless arrivals, personalized service, and memorable departures.
Maintain a visible leadership presence in the lobby and guest-facing areas, proactively engaging with guests and supporting colleagues.
Oversee VIP arrangements, group arrivals, special requests, and recognition of returning guests and loyalty members.
Take ownership of escalated guest concerns, ensuring timely, thoughtful resolutions and identifying opportunities for continuous improvement.
Drive guest satisfaction and service excellence through regular review of guest feedback, operational performance, and service recovery trends.
Ensure the hotel entrance, lobby, and guest arrival areas consistently reflect Fairmont's luxury standards, including presentation, cleanliness, ambiance, and overall atmosphere.

Operational & Financial Performance

Oversee Front Office operations, ensuring efficient workflows, appropriate staffing, accurate reporting, and consistent adherence to established service standards and procedures.
Partner with the Director of Rooms in developing and executing departmental objectives, operating budgets, forecasts, and strategic initiatives.
Manage labour productivity, scheduling, payroll oversight, and departmental expenses while balancing operational efficiency with service excellence.
Support revenue opportunities through room upselling, effective inventory management, and collaboration with Revenue Management and Reservations.
Champion the Accor Live Limitless (ALL) loyalty program, ensuring consistent recognition, colleague engagement, and achievement of enrolment and guest experience objectives.
Monitor key performance indicators and implement practical improvements that enhance guest satisfaction, colleague engagement, operational effectiveness, and profitability.
Ensure departmental compliance with financial controls, safety requirements, brand standards, and hotel policies.

Collaboration & Hotel Leadership

Work closely with the Director of Rooms and fellow department leaders to ensure seamless coordination across the hotel.
Participate in operational briefings, guest experience discussions, and service recovery meetings, ensuring effective communication and timely follow-up.
Serve as Manager on Duty when required, providing leadership and support during operational challenges, guest escalations, and emergency situations.
Promote a safe, respectful, and inclusive workplace while supporting the hotel's sustainability and community initiatives.
Carry out other related responsibilities as assigned.

Qualifications

What You Bring to the Role

A minimum of three (3) years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably within a luxury hotel environment, with demonstrated responsibility for managing multiple teams or operational functions.
Extensive knowledge of Front Office and Guest Services operations, luxury brand standards, and Forbes/AAA Diamond-level service expectations.
Demonstrated ability to lead, coach, and develop diverse teams, with a strong background in colleague training, performance management, and succession planning.
Strong operational and financial acumen, including labour management, budgeting, forecasting, revenue optimization, and the ability to analyze performance indicators and drive departmental results.
Experience working in a unionized environment, with an understanding of Collective Bargaining Agreement administration, is preferred.
Proficiency with hotel Property Management Systems; experience with Opera is strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with the ability to analyze data, prepare reports, and present operational results.
A strong understanding of luxury hospitality, guest experience management, service recovery, and loyalty programs, with a commitment to consistently exceeding guest expectations.
Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build effective relationships across departments and leadership levels.
Sound judgment, adaptability, and the ability to remain composed and solutions-focused in a fast-paced environment.
A collaborative, results-driven leadership style, with the confidence to make decisions, manage competing financial, operational, and people-related priorities, and lead by example.
A university degree or college diploma in Hospitality Management or a related discipline is preferred.
Flexibility to work varied schedules, including evenings, weekends, and statutory holidays, as operational needs require.

Physical Demands of the Role

A combination of office-based responsibilities and active leadership presence throughout the hotel's guest-facing areas.
Regular walking and standing, with occasional bending, kneeling, pushing, pulling, and navigating stairs or ramps.
Occasional lifting or carrying of items weighing up to 50 lbs.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Recruitment Accommodations:

Fairmont Hotel Vancouver is committed to an inclusive and accessible recruitment process. If you require an accommodation at any stage, including when completing an assessment or attending an interview, please contact our People & Culture team. We will work with you to understand your needs and support your participation. All accommodation requests will be handled confidentially.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of Front Office oversees daily operations for Front Office and Guest Services, ensuring exceptional guest experiences and operational excellence. They are responsible for leading, mentoring, and developing high-performing teams while managing departmental budgets and performance metrics.

Requirements

Candidates must have at least three years of progressive leadership experience in luxury hotel operations and strong financial acumen. Proficiency in hotel property management systems and experience in a unionized environment are strongly preferred.

Skills

Front office operations
Guest services
Luxury hospitality
Team leadership
Performance management
Budgeting
Forecasting
Revenue optimization
Opera property management system
Microsoft Office Suite
Service recovery
Unionized environment management
Staff scheduling
Strategic planning
Guest experience management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pension plan
RRSP
Paid time off
Duty meals
Dry-cleaning
TransLink pass reimbursement
Travel privileges
Dining discount
Hotel stay discount
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Luxury Hotel
Hospitality Management
Opera
Microsoft Office
Budgeting
Forecasting
Revenue Management
Labour Management
Collective Bargaining Agreement
Service Recovery
Loyalty Programs
Performance Management
Succession Planning
Rooms Division
Forbes Standards
AAA Diamond Standards
Manager on Duty
Accor Live Limitless

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Work requirements

Jobs in Canada