Jobs in Canada

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Seed Science Operations Agronomy Manager
BASF
Saskatoon, SK
- Full-time
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching…
Added 13 mins ago
AF
Branch Manager, Westlock
ATB Financial
Westlock, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 13 mins ago
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Product Desinger - Electrical
Dometic
Richmond, BC
- $104,000 to $120,000 CAD / year
- Full-time
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry…
Added 13 mins ago
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Director, Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As Director, Operations, you will lead the department that supports Clarity’s commercial and go-to-market teams as well as the systems and data they rely on. You’ll build and improve the…
Added 13 mins ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
Reporting to the Managing Director & Head of Client Onboarding, Client Tax Governance, and Client Operations, the Director is a senior leader who will build and lead the onboarding…
Added 13 mins ago
PI
Corporate Accountant
PICTON Investments
Toronto, ON
- Full-time
The base salary for this role is $70,000–$80,000, depending on experience, skills, education and team budget, plus a discretionary bonus. As an employee-owned firm, top performers can…
Added 14 mins ago
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Director, Front Office
AccorHotel
Vancouver, BC
- Full-time
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Added 14 mins ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
The AI Enablement Lead will partner with Engineering, Architecture, Product, Data, Risk, Cybersecurity and Enterprise AI teams to move AI opportunities from discovery and experimentation…
Added 28 mins ago
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1.0 FTE Term, Student Services Teacher (360T FR)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Participate in school based and divisional professional learning
Added 28 mins ago
PT
1.00 FTE Term, Student Support Services (361-T BO)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Participate in school based and divisional professional learning
Added 28 mins ago
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Programmer Analyst I-2
The University of British Columbia
Vancouver, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial…
Added 28 mins ago
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Manager - Canadian Tax
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
We’re currently looking for a Canadian Tax Manager based out of our Vancouver office to lead a range of private- and public-enterprise tax projects. The role will be responsible for…
Added 28 mins ago
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Clinical Nurse Specialist
Providence Healthcare
Vancouver, BC
- Part-time
Exemplifies and promotes excellence in nursing practice in a specialty area through activities such as:--maintaining practice excellence through involvement with selected patient/resident…
Added 28 mins ago
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Surveyor, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
As an Officer Surveying, you'll support the safe and efficient development of the Red Chris Block Cave operation by delivering accurate survey data that enables mine planning, development,…
Added 28 mins ago
NM
Surveyor, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
As an Officer Surveying, you'll support the safe and efficient development of the Red Chris Block Cave operation by delivering accurate survey data that enables mine planning, development,…
Added 28 mins ago
CC
Retail Shift Leader
Canna Cabana
Chatham-Kent, ON · Chatham, ON
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 28 mins ago
GD
GARAGE - Operations Team Leader FT - Mapleview Centre
Groupe Dynamite, Inc Garage
Burlington, ON
- Full-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 42 mins ago
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Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
- Full-time
The AI Enablement Lead will partner with Engineering, Architecture, Product, Data, Risk, Cybersecurity and Enterprise AI teams to move AI opportunities from discovery and experimentation…
Added 42 mins ago
OH
Care Coordinator #108-26
Ontario Health atHome
Parry Sound, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 42 mins ago
NM
Senior Estimator
NS Modular
AB · Edmonton, AB
- Full-time
NS Modular is growing, and we're on the lookout for a passionate, detail-driven Senior Estimator, whose primarily responsible for leading the preparation, coordination, and submission of…
Added 42 mins ago
KA
Childcare Assistant Director- Cy Becker
Kepler Academy Early Learning & Child Care
AB · Edmonton, AB
- Full-time
You will become part of the change towards modern childcare including Exploratory Education™, STEM, discovery, and child-led approach learning
Added 42 mins ago
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Director, Digital Experience Platforms
Sobeys
Mississauga, ON
- Full-time
Lead major incident response and continuous service improvement initiatives.
Added 42 mins ago
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Category Director, eCommerce
Loblaw Companies Limited
Toronto, ON
- Full-time
Lead the development and execution of category plans for the Online Exclusive strategy, aligning with overall SDM and Loblaw Digital targets.
Added 42 mins ago
RE
Principal UI Artist (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
We’re looking for a visionary Principal UI Artist with strong command of visual design, motion, and UI art production - to lead efforts in evolving the UI presentation and player experience…
Added 42 mins ago
ES
Technical Artist (Audio) - EA SPORTS Technology
EA SPORTS
Vancouver, BC
- Full-time
EA SPORTS Tech provides specialized technology teams working on modern character motion, content pipelines and workflows, machine learning, game security, dev ops, as well as long lead…

Director, Front Office

Vancouver, BC, Canada

Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews · Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Pay: Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style architecture, green-clad copper roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Director, Front Office

Lead with purpose. Inspire exceptional service. Preserve an icon.

At Fairmont Hotel Vancouver, exceptional hospitality begins with the people who bring it to life. Since 1939, our iconic Castle in the City has welcomed guests from around the world, creating memorable experiences through genuine care, timeless elegance, and thoughtful service.

We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director of Rooms, you will play a key role in shaping the guest journey, developing high-performing teams, and driving operational excellence across these departments.

This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every guest and colleague feel valued.

What's In It for You

Start the new year with an exciting leadership opportunity at Fairmont Hotel Vancouver, with onboarding planned for January 2027
An inclusive and empowering workplace where people are at the heart of everything we do
Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Comprehensive health and wellness benefits, including extended health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and access to the Group Registered Retirement Savings Plan (RRSP) (eligibility requirements apply)
Paid time off, including vacation, statutory holidays, and a paid birthday leave
Complimentary duty meals, dry-cleaning of business attire, and monthly TransLink pass reimbursement
Exclusive colleague travel privileges, including discounted room rates at Fairmont hotels worldwide and special rates across Accor properties
50% dining discount at participating restaurants in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
A complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Opportunities to give back through sustainability, charitable, and community initiatives
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels

What You'll Be Doing

Leadership & Colleague Development

Lead and oversee the daily operations of Front Office and Guest Services, ensuring seamless arrivals, departures, and exceptional guest experiences.
Provide leadership, direction, and support to the Front Desk and Guest Relations Managers, as well as the Front Desk and Bell Services teams, fostering accountability, collaboration, and service excellence.
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Partner with People & Culture on recruitment, onboarding, training, colleague engagement, and succession planning.
Ensure fair and consistent application of hotel policies and the Collective Bargaining Agreement, including scheduling, performance management, and colleague relations.

Guest Experience & Service Excellence

Champion an exceptional guest journey, ensuring seamless arrivals, personalized service, and memorable departures.
Maintain a visible leadership presence in the lobby and guest-facing areas, proactively engaging with guests and supporting colleagues.
Oversee VIP arrangements, group arrivals, special requests, and recognition of returning guests and loyalty members.
Take ownership of escalated guest concerns, ensuring timely, thoughtful resolutions and identifying opportunities for continuous improvement.
Drive guest satisfaction and service excellence through regular review of guest feedback, operational performance, and service recovery trends.
Ensure the hotel entrance, lobby, and guest arrival areas consistently reflect Fairmont's luxury standards, including presentation, cleanliness, ambiance, and overall atmosphere.

Operational & Financial Performance

Oversee Front Office operations, ensuring efficient workflows, appropriate staffing, accurate reporting, and consistent adherence to established service standards and procedures.
Partner with the Director of Rooms in developing and executing departmental objectives, operating budgets, forecasts, and strategic initiatives.
Manage labour productivity, scheduling, payroll oversight, and departmental expenses while balancing operational efficiency with service excellence.
Support revenue opportunities through room upselling, effective inventory management, and collaboration with Revenue Management and Reservations.
Champion the Accor Live Limitless (ALL) loyalty program, ensuring consistent recognition, colleague engagement, and achievement of enrolment and guest experience objectives.
Monitor key performance indicators and implement practical improvements that enhance guest satisfaction, colleague engagement, operational effectiveness, and profitability.
Ensure departmental compliance with financial controls, safety requirements, brand standards, and hotel policies.

Collaboration & Hotel Leadership

Work closely with the Director of Rooms and fellow department leaders to ensure seamless coordination across the hotel.
Participate in operational briefings, guest experience discussions, and service recovery meetings, ensuring effective communication and timely follow-up.
Serve as Manager on Duty when required, providing leadership and support during operational challenges, guest escalations, and emergency situations.
Promote a safe, respectful, and inclusive workplace while supporting the hotel's sustainability and community initiatives.
Carry out other related responsibilities as assigned.

Qualifications

What You Bring to the Role

A minimum of three (3) years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably within a luxury hotel environment, with demonstrated responsibility for managing multiple teams or operational functions.
Extensive knowledge of Front Office and Guest Services operations, luxury brand standards, and Forbes/AAA Diamond-level service expectations.
Demonstrated ability to lead, coach, and develop diverse teams, with a strong background in colleague training, performance management, and succession planning.
Strong operational and financial acumen, including labour management, budgeting, forecasting, revenue optimization, and the ability to analyze performance indicators and drive departmental results.
Experience working in a unionized environment, with an understanding of Collective Bargaining Agreement administration, is preferred.
Proficiency with hotel Property Management Systems; experience with Opera is strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with the ability to analyze data, prepare reports, and present operational results.
A strong understanding of luxury hospitality, guest experience management, service recovery, and loyalty programs, with a commitment to consistently exceeding guest expectations.
Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build effective relationships across departments and leadership levels.
Sound judgment, adaptability, and the ability to remain composed and solutions-focused in a fast-paced environment.
A collaborative, results-driven leadership style, with the confidence to make decisions, manage competing financial, operational, and people-related priorities, and lead by example.
A university degree or college diploma in Hospitality Management or a related discipline is preferred.
Flexibility to work varied schedules, including evenings, weekends, and statutory holidays, as operational needs require.

Physical Demands of the Role

A combination of office-based responsibilities and active leadership presence throughout the hotel's guest-facing areas.
Regular walking and standing, with occasional bending, kneeling, pushing, pulling, and navigating stairs or ramps.
Occasional lifting or carrying of items weighing up to 50 lbs.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Recruitment Accommodations:

Fairmont Hotel Vancouver is committed to an inclusive and accessible recruitment process. If you require an accommodation at any stage, including when completing an assessment or attending an interview, please contact our People & Culture team. We will work with you to understand your needs and support your participation. All accommodation requests will be handled confidentially.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of Front Office oversees daily operations for Front Office and Guest Services, ensuring exceptional guest experiences and operational excellence. They are responsible for leading, mentoring, and developing high-performing teams while managing departmental budgets and performance metrics.

Requirements

Candidates must have at least three years of progressive leadership experience in luxury hotel operations and strong financial acumen. Proficiency in hotel property management systems and experience in a unionized environment are strongly preferred.

Skills

Front office operations
Guest services
Luxury hospitality
Team leadership
Performance management
Budgeting
Forecasting
Revenue optimization
Opera property management system
Microsoft Office Suite
Service recovery
Unionized environment management
Staff scheduling
Strategic planning
Guest experience management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pension plan
RRSP
Paid time off
Duty meals
Dry-cleaning
TransLink pass reimbursement
Travel privileges
Dining discount
Hotel stay discount
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Luxury Hotel
Hospitality Management
Opera
Microsoft Office
Budgeting
Forecasting
Revenue Management
Labour Management
Collective Bargaining Agreement
Service Recovery
Loyalty Programs
Performance Management
Succession Planning
Rooms Division
Forbes Standards
AAA Diamond Standards
Manager on Duty
Accor Live Limitless

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Work requirements

Jobs in Canada