Jobs in Canada

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Added 3 hours ago
PP
Cantonese Speaking Property Administrator - Co-op Housing Community
Precise Properties Inc
Mississauga, ON
- $39,000 to $45,000 CAD / year
- Full-time
Candidate must have strong people, administrative, and organizational skills
Added 3 hours ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 4 hours ago
DH
Director of Sales & Marketing
Delta Hotels and Resorts®
Sherbrooke, QC
- Full-time
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or…
Added 4 hours ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 4 hours ago
R&
Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 4 hours ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
Added 5 hours ago
A
Property Manager
Armco
Montreal, QC
- Full-time
As the Property Manager, you will be responsible for all aspects of property management at one of our downtown multi residential properties. The responsibilities will include, but are not…
Added 5 hours ago
VS
Administrative Assistant (2026-11094)
Verve Senior Living
Mississauga, ON
- Part-time
…value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the…
Added 5 hours ago
A
Director, Front Office
AccorHotel
Vancouver, BC
- Full-time
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Added 5 hours ago
BI
Bilingual Client Services Associate (15 month contract)
BMO Insurance
Toronto, ON
- Full-time
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Added 5 hours ago
T
Senior Project Manager - Energy & Utilities Infrastructure (Contract)
Tiree
Kingston, ON
- Contract
Tiree is one of Canada’s leading professional services firms, providing project management, real property advisory, and security and smart technologies services across the public and…
Added 5 hours ago
PM
Personal Lines Property and Casualty Underwriting Supervisor
Portage Mutual Insurance
AB · Hybrid - Edmonton
- Full-time
…Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer - we’re a community of passionate individuals dedicated to serving our policyholders since…
Added 6 hours ago
LB
Administrateur(trice) de bureau / Office Administrator
Lolë Brands
Montreal, QC
- Full-time
Lieu : Montréal, QC (poste à temps plein, au bureau 5 jours par semaine)
Added 6 hours ago
SC
Project Coordinator
Stonerise Construction
London, ON
- $60,000 to $70,000 CAD / year
- Full-time
…company, Auburn Homes for one and two-story condos, TerraCorp Management for residential and commercial property management, and Stonerise Construction for developing and building…
Added 6 hours ago
B
Bilingual Client Services Associate (15 month contract)
BMO
Toronto, ON · YNG
- Full-time
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Added 8 hours ago
B
Private Wealth Administrative Assistant, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · CLAIRE
- Full-time
Books travel arrangements and prepares itineraries for management.
Added 8 hours ago
CH
Area Director of Finance
Concord Hospitality Enterprises
Calgary, AB
- Full-time
…Director of Finance to oversee the hotel’s accounting, financial management, and procurement functions. Reporting directly to the General Manager, this key leadership role provides timely,…
Added 8 hours ago
PS
Mobile Supervisor
Paladin Security Group Ltd
Brandon, MB
- Full-time
Investigate operational incidents, including vehicle accidents, property damage, and security breaches, and work with management on appropriate corrective actions.
Added 8 hours ago
GZ
Property Manager
Gestion Zagora
Saskatoon, SK
- Full-time
We are looking for a full-time Property Manager to join our team in Saskatoon, Saskatchewan. In this role, you will be responsible for the day-to-day management of properties, ensuring…
Added 8 hours ago
GZ
Property Manager
Gestion Zagora
Winnipeg, MB
- Full-time
We are looking for a full-time Property Manager to join our team in Winnipeg, Manitoba. In this role, you will be responsible for the day-to-day management of properties, ensuring smooth…
Added 8 hours ago
GZ
Property Manager
Gestion Zagora
AB · Edmonton, AB
- Full-time
We are looking for a full-time Property Manager to join our team in Edmonton, Alberta. In this role, you will be responsible for the day-to-day management of properties, ensuring smooth…
Added 8 hours ago
B
Associate/Administrator, Credit Administration & Lending Operations, Private Wealth Canada
BMO
Montreal, QC · Quebec, QC · IBMM
- Full-time
…for the coordination, monitoring, and execution of portfolio administration activities, lending operations processes, documentation management, compliance tracking, renewal administration,…
Added 9 hours ago
BL
Practice Assistant, Commercial Real Estate & Financial Services
Borden Ladner Gervais LLP (BLG)
Calgary, AB
- Full-time
…delegating and reviewing the completion of document production, file management, copying/scanning work and other administrative…
Added 9 hours ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
NL · Island Harbour, NL
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 9 hours ago
RM
Sous Chef - Vancouver (Seasonal Full Time, February to October)
Rocky Mountaineer
Vancouver, BC
- Full-time
BC Food Safe Certification required

Director, Front Office

Vancouver, BC, Canada

Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews · Full-time

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Job details

Pay: Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style architecture, green-clad copper roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Director, Front Office

Lead with purpose. Inspire exceptional service. Preserve an icon.

At Fairmont Hotel Vancouver, exceptional hospitality begins with the people who bring it to life. Since 1939, our iconic Castle in the City has welcomed guests from around the world, creating memorable experiences through genuine care, timeless elegance, and thoughtful service.

We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director of Rooms, you will play a key role in shaping the guest journey, developing high-performing teams, and driving operational excellence across these departments.

This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every guest and colleague feel valued.

What's In It for You

Start the new year with an exciting leadership opportunity at Fairmont Hotel Vancouver, with onboarding planned for January 2027
An inclusive and empowering workplace where people are at the heart of everything we do
Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Comprehensive health and wellness benefits, including extended health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and access to the Group Registered Retirement Savings Plan (RRSP) (eligibility requirements apply)
Paid time off, including vacation, statutory holidays, and a paid birthday leave
Complimentary duty meals, dry-cleaning of business attire, and monthly TransLink pass reimbursement
Exclusive colleague travel privileges, including discounted room rates at Fairmont hotels worldwide and special rates across Accor properties
50% dining discount at participating restaurants in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
A complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Opportunities to give back through sustainability, charitable, and community initiatives
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels

What You'll Be Doing

Leadership & Colleague Development

Lead and oversee the daily operations of Front Office and Guest Services, ensuring seamless arrivals, departures, and exceptional guest experiences.
Provide leadership, direction, and support to the Front Desk and Guest Relations Managers, as well as the Front Desk and Bell Services teams, fostering accountability, collaboration, and service excellence.
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Partner with People & Culture on recruitment, onboarding, training, colleague engagement, and succession planning.
Ensure fair and consistent application of hotel policies and the Collective Bargaining Agreement, including scheduling, performance management, and colleague relations.

Guest Experience & Service Excellence

Champion an exceptional guest journey, ensuring seamless arrivals, personalized service, and memorable departures.
Maintain a visible leadership presence in the lobby and guest-facing areas, proactively engaging with guests and supporting colleagues.
Oversee VIP arrangements, group arrivals, special requests, and recognition of returning guests and loyalty members.
Take ownership of escalated guest concerns, ensuring timely, thoughtful resolutions and identifying opportunities for continuous improvement.
Drive guest satisfaction and service excellence through regular review of guest feedback, operational performance, and service recovery trends.
Ensure the hotel entrance, lobby, and guest arrival areas consistently reflect Fairmont's luxury standards, including presentation, cleanliness, ambiance, and overall atmosphere.

Operational & Financial Performance

Oversee Front Office operations, ensuring efficient workflows, appropriate staffing, accurate reporting, and consistent adherence to established service standards and procedures.
Partner with the Director of Rooms in developing and executing departmental objectives, operating budgets, forecasts, and strategic initiatives.
Manage labour productivity, scheduling, payroll oversight, and departmental expenses while balancing operational efficiency with service excellence.
Support revenue opportunities through room upselling, effective inventory management, and collaboration with Revenue Management and Reservations.
Champion the Accor Live Limitless (ALL) loyalty program, ensuring consistent recognition, colleague engagement, and achievement of enrolment and guest experience objectives.
Monitor key performance indicators and implement practical improvements that enhance guest satisfaction, colleague engagement, operational effectiveness, and profitability.
Ensure departmental compliance with financial controls, safety requirements, brand standards, and hotel policies.

Collaboration & Hotel Leadership

Work closely with the Director of Rooms and fellow department leaders to ensure seamless coordination across the hotel.
Participate in operational briefings, guest experience discussions, and service recovery meetings, ensuring effective communication and timely follow-up.
Serve as Manager on Duty when required, providing leadership and support during operational challenges, guest escalations, and emergency situations.
Promote a safe, respectful, and inclusive workplace while supporting the hotel's sustainability and community initiatives.
Carry out other related responsibilities as assigned.

Qualifications

What You Bring to the Role

A minimum of three (3) years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably within a luxury hotel environment, with demonstrated responsibility for managing multiple teams or operational functions.
Extensive knowledge of Front Office and Guest Services operations, luxury brand standards, and Forbes/AAA Diamond-level service expectations.
Demonstrated ability to lead, coach, and develop diverse teams, with a strong background in colleague training, performance management, and succession planning.
Strong operational and financial acumen, including labour management, budgeting, forecasting, revenue optimization, and the ability to analyze performance indicators and drive departmental results.
Experience working in a unionized environment, with an understanding of Collective Bargaining Agreement administration, is preferred.
Proficiency with hotel Property Management Systems; experience with Opera is strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with the ability to analyze data, prepare reports, and present operational results.
A strong understanding of luxury hospitality, guest experience management, service recovery, and loyalty programs, with a commitment to consistently exceeding guest expectations.
Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build effective relationships across departments and leadership levels.
Sound judgment, adaptability, and the ability to remain composed and solutions-focused in a fast-paced environment.
A collaborative, results-driven leadership style, with the confidence to make decisions, manage competing financial, operational, and people-related priorities, and lead by example.
A university degree or college diploma in Hospitality Management or a related discipline is preferred.
Flexibility to work varied schedules, including evenings, weekends, and statutory holidays, as operational needs require.

Physical Demands of the Role

A combination of office-based responsibilities and active leadership presence throughout the hotel's guest-facing areas.
Regular walking and standing, with occasional bending, kneeling, pushing, pulling, and navigating stairs or ramps.
Occasional lifting or carrying of items weighing up to 50 lbs.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Recruitment Accommodations:

Fairmont Hotel Vancouver is committed to an inclusive and accessible recruitment process. If you require an accommodation at any stage, including when completing an assessment or attending an interview, please contact our People & Culture team. We will work with you to understand your needs and support your participation. All accommodation requests will be handled confidentially.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of Front Office oversees daily operations for Front Office and Guest Services, ensuring exceptional guest experiences and operational excellence. They are responsible for leading, mentoring, and developing high-performing teams while managing departmental budgets and performance metrics.

Requirements

Candidates must have at least three years of progressive leadership experience in luxury hotel operations and strong financial acumen. Proficiency in hotel property management systems and experience in a unionized environment are strongly preferred.

Skills

Front office operations
Guest services
Luxury hospitality
Team leadership
Performance management
Budgeting
Forecasting
Revenue optimization
Opera property management system
Microsoft Office Suite
Service recovery
Unionized environment management
Staff scheduling
Strategic planning
Guest experience management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pension plan
RRSP
Paid time off
Duty meals
Dry-cleaning
TransLink pass reimbursement
Travel privileges
Dining discount
Hotel stay discount
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Luxury Hotel
Hospitality Management
Opera
Microsoft Office
Budgeting
Forecasting
Revenue Management
Labour Management
Collective Bargaining Agreement
Service Recovery
Loyalty Programs
Performance Management
Succession Planning
Rooms Division
Forbes Standards
AAA Diamond Standards
Manager on Duty
Accor Live Limitless

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Work requirements

Jobs in Canada