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AccorHotel

Event Sales & Services Manager

Toronto, ON, Canada

Pay: The salary range for this position is $70,320 - $79,110.
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets.

Solicit and confirm event related information with client to fulfill contractual timelines and commitments
Disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes, rooming lists and internal planning meetings
Plan creative experiences in collaboration with the Executive Chef to curate custom menus
Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements
Create floor plans that optimize space and ensure a memorable guest experience
Finalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spaces
Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs
Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy
Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline
Yield guestroom and meeting and event space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems
Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs
Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
Fully aware of and in adherence to liquor and fire safety laws and regulations
Knowledgeable on current industry trends and competitive offerings
Attend daily, weekly and monthly departmental communication meetings; as well as divisional and operational meetings
Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities
Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist

Qualifications

Hospitality Management Degree or equivalent an asset
Experience in sales, event planning and hotel operations an incredible asset
Knowledgeable on food and beverage trends and the luxury hotel market
Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
Proven ability to plan and execute events effectively with a strong attention to detail
Working knowledge of Opera Sales & Catering – PMS, Microsoft Office - Word, Excel, PowerPoint and Social Tables
Strong written and verbal communication skills

Physical Aspects of Position (included but not limited to):

Frequent sitting and standing throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you?

The salary range for this position is $70,320 - $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Sales & Marketing

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Event Sales & Services Manager is responsible for planning and executing corporate and social events, including coordinating logistics, menus, and production elements. They must manage guestroom blocks, finalize billing, and ensure operational departments are prepared to deliver exceptional guest experiences.

Requirements

The ideal candidate should have experience in sales, event planning, and hotel operations, with a hospitality management degree preferred. Proficiency in Opera Sales & Catering and Microsoft Office is required, along with strong interpersonal and communication skills.

Skills

Event planning
Sales
Hotel operations
Customer service
Interpersonal skills
Opera Sales & Catering
Microsoft Office
Social Tables
Menu curation
Logistics management
Budget management
Communication
Attention to detail
Problem solving

Benefits

Free meals
Travel discounts
Dry cleaning
Custom learning programs
Health and wellness committee
Sustainability committee
DEI committee

Visa sponsorship

Not detected in the job text

Keywords

Event Sales
Hospitality
Hotel Management
Opera PMS
Catering
Banquet Operations
Sales Strategy
Client Relations
Logistics
Food and Beverage
Luxury Hotel
Event Planning
Account Management
Yield Management
Customer Experience
Corporate Events
Social Events
Project Coordination
Budgeting
Communication Skills

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