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Added 4 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Regina, SK
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
Added 4 mins ago
CC#26-04-170, Finance Clerk- Truro Office
Nova Scotia Regional Centres for Education & CSAP
Truro, NS
Reporting to the Manager, Financial Reporting, the Finance Clerk plays a key role in ensuring timely, accurate, and compliant processing of supplier payments and expense reimbursements in…
Added 4 mins ago
Manager, Compliance Monitoring - Canadian Banking Compliance
Scotiabank
Toronto, ON
Contributing to sustainment of the CBC Monitoring Program through the development and maintenance of the Monitoring Handbook, Standard Operating Procedures (SOPs), methodologies, playbooks,…
Added 4 mins ago
Client Service Processor
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager of Direct to Head Office (D2HO). The Client Service Processor will be responsible for the timely distribution of team paperwork, cheques and e-mails for…
Added 4 mins ago
Assistant Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Manager, Corporate Financial Reporting, the Assistant Manager, Corporate Financial Reporting, will be a key member of the global financial reporting team. Along with…
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Nurse 2 - Surgery - N2West Orthopedics
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Under the general supervision of the Manager, Health Services, the Registered Nurse provides professional registered nursing services for patients with complex and unpredictable health…
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Project Manager - Learning and Development
Infotek Consulting Inc.
Toronto, ON
- $70 to $80 CAD / hour
- Contract
We are seeking an experienced Project Manager III to lead and manage medium-to-high complexity Learning & Development (L&D) initiatives.
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Manager – AI Transformation
Thomson Reuters
Toronto, ON
- Full-time
…own complex outcomes from strategy through to delivery. As a Manager / Senior Manager – AI Transformation, you will personally own delivery of high-visibility programs spanning multiple…
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R&
Project Manager III
Robertson & Company Ltd.
Toronto, ON
- Contract
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
Fredericton, NB
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
Moncton, NB
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
Ottawa, ON
- Full-time
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
Hamilton, ON
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
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Fil Delivery
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· Opportunities for professional growth and development.
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
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Canadian Tax Manager
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- Full-time
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Project Manager, Power Delivery (Data Centres)
WSP in Canada
Victoria, BC
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…through community engagement, coalition building, volunteer development, and partnership development. They continually assess community oral health through both formal and informal means…
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Reporting to the Manager, Family Newborn Care Unit, the Licensed Practical Nurse (LPN) is a member of an interdisciplinary care team, collaborating on the delivery of care to meet the needs…
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Occupational Therapist - Occupational Therapy Corporate
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…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
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UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 19 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…

AccorHotel

Fairmont Gold Supervisor - Luxury Front Desk (Full Time)

Edmonton, AB, Canada

$42,500 to $63,800 CAD / year · Full-time

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Job details

Pay: $42,500 to $63,800 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Fairmont Gold Supervisor - Luxury Front Desk (Full Time)

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and it’s Guests.

What you will be doing:

Reporting to the Manager of Front Office your essential job functions include, but are not limited to:

Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services
Must be available for shift work including weekends, mornings, and evenings.
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Other duties as assigned

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.

Qualifications

Your experience and skills include:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Ability to work well under pressure in a fast paced environment
Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques
Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
Constant sitting, standing and walking throughout shift
On occasion must be physically able to lift guest luggage and assist to guest room
Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support 
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary Range: $42,500 - $63,800 CAD Gross Annually

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Fairmont Gold Supervisor oversees daily front desk operations and ensures the delivery of high-standard, personalized guest experiences within the Fairmont Gold lounge. They are responsible for coordinating VIP arrivals, managing guest service recovery, and maintaining effective communication across all hotel departments.

Requirements

Candidates should have at least one year of front desk supervisory experience in a large hotel and proficiency with Micros-Opera software. A hospitality management degree is preferred, and applicants must be legally eligible to work in Canada and possess ProServe certification.

Skills

Front desk operations
Supervisory experience
Micros-Opera Property Manager
Guest service recovery
Concierge services
Communication
Problem solving
Team leadership
Attention to detail
Microsoft Word
Microsoft Excel
ProServe certification

Benefits

Medical insurance
Vision insurance
Dental insurance
Mental health support
Employee travel program
Food and beverage discounts
Wellness platform
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Supervision
Luxury Hotel
Guest Services
Micros-Opera
Concierge
VIP Services
Service Recovery
ProServe
Hotel Management
Customer Experience
Team Leadership
Operations Management
Front Office

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