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Added 9 hours ago
Overnight Front Desk Receptionist
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 9 hours ago
Chief Steward Full-time
AccorHotel
Victoria, BC
Full-time
…431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list,…
Added 11 hours ago
Housekeeper
Basecamp
Canmore, AB
Up to $20 CAD / hour
Full-time
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Added 11 hours ago
Bartender - Morning Shift
Basecamp
Canmore, AB
Up to $17 CAD / hour
Full-time
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Added 11 hours ago
Service Technician
Savaria Corporation
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
$26 to $28 CAD / hour
Full-time
OVERVIEW: The primary purpose and function of this position is to provide preventative maintenance, repair services and spa tub installations at customer locations in accordance with…
Added 12 hours ago
Housekeeping Attendant
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 12 hours ago
Laundry Supervisor
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 14 hours ago
Talent Acquisition Specialist - North America
AIRE Ancient Baths
Toronto, ON
Other
2–3 years of proven experience in full-cycle recruitment, ideally in hospitality, spa/wellness, or luxury retail.
Added 14 hours ago
Registered Nurse
Lakeshore Vein & Aesthetics Clinic
Kelowna, BC
Full-time
We are seeking a skilled and compassionate Nurse Injector to join our healthcare team. The ideal candidate will have a strong background in patient care, nursing, and medical procedures,…
Added 17 hours ago
Lodge Manager, Adamants
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Full-time
…and a passion for delivering exceptional service in a remote, team focused environment. Key responsibilities include administration, budgeting, people management, recruitment, and inventory…
Added 17 hours ago
Director, Food & Beverage
Thermea Spa Village
Whitby, ON
Full-time
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby Always…
Added 19 hours ago
AESTHETICIAN
Lais Hotel Properties L
Caledon, ON
Up to $19.03 CAD / hour
Full-time
Millcroft Inn & Spa is currently seeking a Aesthetician to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work…
Added 19 hours ago
Dishwasher
Westmont Hospitality Group
Whistler, BC
$22.73 to $25.82 CAD / hour
Full-time
At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will…
Added 19 hours ago
Chef de Partie
Westmont Hospitality Group
Whistler, BC
Up to $28.11 CAD / hour
Full-time
At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will…
Added 19 hours ago
Part-time Host & Hostess
Groupe Nordik
Whitby, ON
Part-time
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always…
Added 19 hours ago
Housekeeping Attendant
Groupe Nordik
Chelsea, QC
Full-time
…happier, longer lives. Your role as a craftsman in our village spa is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always enthusiastic,…
Added 19 hours ago
Director, Food & Beverage
Groupe Nordik
Whitby, ON
Full-time
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby Always…
Added 19 hours ago
Seasonal Lead Kiosk Associate at Fairview Mall
Groupe Nordik
Toronto, ON
Full-time
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always…
Added 19 hours ago
Assistant Director of People & Culture (Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 20 hours ago
Registered Massage Therapist
Bahn Thai Spa and School of Traditional Thai Massage and Wellness Centre
Toronto, ON
Part-time
Company Description Bahn Thai Spa and School of Traditional Thai Massage and Wellness Centre is a downtown Toronto practice recognized for over a decade for authentic Traditional Thai…
Added 20 hours ago
Front-end Software Engineering Lead & Manager, SVP
Citi
Mississauga, ON
Full-time
…responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination…
Added 20 hours ago
Full Time Maintenance Partner
Brookstreet
Ottawa, ON · Kanata, ON
Full-time
Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
Added 20 hours ago
Styling Manager
Brookstreet
Ottawa, ON · Kanata, ON
You will be the Leader of our Styling team that is responsible for the cleanliness of all public areas and Guest rooms including restaurants, gym, spa.
Added 21 hours ago
Front Desk Agent (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious…
Added 21 hours ago
Overnight Front Desk Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious…

AccorHotel

Front Desk Agent

Banff, AB, Canada

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while driving revenue through up-selling room brands.

Requirements

Candidates should have previous customer service or front desk experience and be proficient in English. The role requires the ability to work flexible shifts, including evenings, weekends, and overnights, while maintaining a professional demeanor under pressure.

Skills

Customer service
Communication
Analytical skills
Organizational skills
Administrative skills
Problem solving
Interpersonal skills
Property management system
Up-selling
Conflict resolution
Teamwork
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Mountain explorer travel program
Discounts on food and beverage
Discounts on fitness center
Discounts on spa
Discounts on golf courses

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
Customer Service
Up-selling
Resort
Hotel Operations
Shift Work
Communication
Problem Solving
Administrative
Teamwork
Safety Standards
Service Standards

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