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Added 6 mins ago
UO
Co-op Coordinator
University of Guelph-Humber
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…employers and learners, promoting a positive, inclusive, and professional learning…
Added 6 mins ago
BD
Executive Assistant and Office Manager
Bri-mor Developments
Calgary, AB
- Full-time
…This position supports company executives, coordinates daily administrative activities and ensures the smooth operation of our…
Added 6 mins ago
CS
Program Manager
Canadian Society of Physician Leaders
Ottawa, ON
- Full-time
Experience in program, project, association, or operations management within a non-profit, membership-based, healthcare, academic or professional organization is an asset.
Added 6 mins ago
HM
Site Supervisor
Hire Mint
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
BRICON Construction Management Inc. has over 30 years of experience in retail and commercial construction, providing professional services to clients across the retail, office,…
Added 6 mins ago
H|
Controllership and Risk Lead
Health | Santé
Toronto, ON
- $86,379 to $127,288 CAD / year
- Full-time
Compensation Group: Association of Management, Administrative and Professional Crown Employees of Ontario
Added 6 mins ago
S
Software Development Coordinator
Systematix
Vaughan, ON
- $24 to $28 CAD / hour
- Contract
As part of the Software Development organization, the Software Development Coordinator will provide administrative, organizational, and project coordination support to the Software…
Added 6 mins ago
SR
Scheduling Coordinator
Staff Relief Healthcare Services Inc.
Toronto, ON · North York, ON
- Full-time
Directs all field employees’ professional practice concerns to the supervisor.
Added 6 mins ago
AS
Financial Licensed Assistant
Allan Small Financial Group with iA Private Wealth
Toronto, ON
- Full-time
· Responding to client inquiries in a professional and responsive manner
Added 6 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Toronto, ON
- Full-time
Professional and Personal Development opportunities
Added 6 mins ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Montreal, QC
- Contract
Professional and Personal Development opportunities
Added 6 mins ago
CD
Account Associate
Cellntell Distribution Inc
Mississauga, ON
- Full-time
Clear and professional communication skills, both verbal and written, for client interaction and internal collaboration.
Added 6 mins ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff
Added 6 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Vancouver, BC
- Full-time
Professional and Personal Development opportunities
Added 6 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Montreal, QC
- Full-time
Professional and Personal Development opportunities
Added 6 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Halifax, NS
- Full-time
Professional and Personal Development opportunities
Added 6 mins ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Halifax, NS
- Contract
Professional and Personal Development opportunities
Added 6 mins ago
Indigenous Engagement Coordinator, MOP (Contract)
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Professional and courteous manner with respect for confidential information.
Added 6 mins ago
Portfolio Administrator, Scotia Jarislowsky Fraser - Montreal, QC
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Montreal, QC
Responding to client inquiries in a timely, responsive, and professional manner
Added 6 mins ago
PC
Project Coordinator, Renewables
PRI Consultants
Calgary, AB
- Full-time
Confident, professional communication with clients by phone and email, and the diplomacy to get what you need from busy engineers and field crews.
Added 6 mins ago
IT
Receptionist
Inland Truck & Equipment
Kamloops, BC
- Full-time
…walk in customers. You will also be responsible for various administrative tasks including preparing payables and electronic…
Added 6 mins ago
Senior Tunnel Engineer
GHD Group Pty Ltd
Markham, ON
assisting in responding to technical and administrative tasks associated with the development of tunnels and stations.
Added 6 mins ago
P
PepsiCo Canada: Frontline Recruiter
PepsiCo
Calgary, AB
- Full-time
A supportive team that will encourage your professional growth and development
Added 6 mins ago
RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
Provides expert professional advice, guidelines and interpretation of legislation in areas not always outlined by government legislation to program administrators.
Added 6 mins ago
Client Service Coordinator On Call
Bayshore
Chatham-Kent, ON
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Added 6 mins ago
RE
Accounting Administrator
Rising Edge Group
Calgary, AB
- Full-time
Support the accounting team with various administrative tasks and special projects as needed

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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