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Added 9 mins ago
Warehouse Associate - 3-Month Contract
Hollywood Bowl Group
Oakville, ON
Striker Bowling Solutions is at the forefront of shaping the future of bowling in Canada. As the exclusive Capital Agent for Brunswick Bowling - the world’s largest and most innovative…
Added 9 mins ago
Front Desk Agent
Coast Hotels
Victoria, BC
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.
Added 9 mins ago
AI Engineer, Platform and Runtime
HS Financial Technologies
Halifax, NS
Design, build, and operate secure, scalable AI and agent platforms on AWS, applying relevant patterns from other enterprise clouds.
Added 9 mins ago
TL
Sales Development Representative
The Leadership Agency
Montreal, QC
- Full-time
Series A capital is going directly into product and GTM - including a sales ops agent for lead qualification and appointment setting
Added 9 mins ago
H
Senior Manager, Forward deployed Decision Scientist
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
AI-assisted development, LLM evaluation or agent-based analytical workflows.
Added 24 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
…services techniques à domicile, que nous appelons chez Best Buy agent(e) des services à…
Added 24 mins ago
M&
Senior Real Estate Financial Analyst
Marcus & Millichap
Vancouver, BC
- Full-time
Work to produce investment highlights and overview based on guidance from agent
Added 24 mins ago
MA
Customer / Guest Service Agent
Maintair Aviation
Windsor, ON
- Part-time
…are currently seeking candidates for CUSTOMER / GUEST SERVICE AGENT based in Windsor,…
Added 39 mins ago
NB
Loan Syndication Agency Advisor
National Bank of Canada
Montreal, QC
- Full-time
Act as an agent for the banking syndicate, in particular by preparing and monitoring management tools, draws and refunds
Added 39 mins ago
TC
Agentic AI Engineer
Tata Consultancy Services
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
The key responsibilities include evolving the agent framework into a scalable platform. Defining and owning the end-to-end development process is crucial. Providing technical leadership and…
Added 39 mins ago
R
Gestionnaire de projets, Réseau des centres moteurs – Project Manager, Engine Center Network
RTX
Longueuil, QC
- Full-time
Expérience en tant qu'agent de changement dans un environnement de production.
Added 54 mins ago
A
Guest Service Agent - Night Auditor (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Serve as a sales agent promoting and up-selling hotel services
Added 1 hour ago
H
Scrum Master
Hays
Toronto, ON
- Contract
…Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty, and Eco Fee. Assignments are not guaranteed or…
Added 1 hour ago
Leasing Agent
Ironclad Developments Inc.
Langford, BC
We are seeking a Leasing Agent to join our team at our brand-new residential development on Bear Mountain!
Added 1 hour ago
Reservation CSA
Calm Air Human Resources
Winnipeg, MB
Position Title: Reservation Customer Service Agent
Added 1 hour ago
AC
Allstate Sales Agent
Allstate Canada
Thunder Bay, ON
- Full-time
As an Allstate Sales Agent, you’ll grow your own book of business, build strong relationships in your community, and help people protect what matters most. This is a hybrid role, where…
Added 1 hour ago
I
Head Of Cybersecurity
Irth
Canada
- Full-time
Added 1 hour ago
LT
Python Developer
Lorven Technologies Inc.
Mississauga, ON
- Full-time
Hands-on Gen AI/LLM experience: prompt design, tool/function calling, and agent orchestration.
Added 1 hour ago
GZ
Leasing Agent
Gestion Zagora
Moncton, NB
- Full-time
We’re currently seeking a full-time Leasing Agent to join our property management team in Moncton, New Brunswick. You’ll play a key role in leasing apartments, maintaining excellent tenant…
Added 1 hour ago
M&
Senior Real Estate Financial Analyst
Marcus & Millichap
Vancouver, BC
- Full-time
Work to produce investment highlights and overview based on guidance from agent
Added 1 hour ago
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Calgary, AB
- Full-time
Added 1 hour ago
AG
Billing Coordinator
AWOT GLOBAL LOGISTICS (CANADA) CORP.
Toronto, ON
- Full-time
Verify carrier, vendor, and overseas agent invoices against shipment records, quotations, and agreed rates.
Added 1 hour ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Brandon, MB
Business Function: Delivery Agent or Letter Carrier
Added 1 hour ago
FG
Associate Director, Full-Stack Applications - Credit Module
Fitch Group
Toronto, ON
- $150,000 to $170,000 CAD / year
Added 1 hour ago
SC
Agent de sécurité | Québec | 45 heures Poste de jour | $23.50/H + primes
Securitas Canada
Quebec, QC
- Full-time
SECURITAS recrute actuellement un agent de sécurité pour assurer la protection et l’accueil dans un complexe de bureaux. Si vous aimez évoluer dans un environnement professionnel dynamique,…

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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