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Added 13 mins ago
L
Seasonal Store Associate CAN (Toronto Eaton Centre)
Läderach
Toronto, ON
- Part-time
Delivering an outstanding customer experience, as well as a similar environment for the inhouse team
Added 13 mins ago
CC
Senior Manager, Engineering
Confidential Company
Toronto, ON · Greater Toronto Area, Canada
- $136,000 to $195,000 CAD / year
- Full-time
A global manufacturing organization is seeking an experienced Senior Manager - Engineering Manager to lead technical engineering activities, customer-facing initiatives, and program…
Added 13 mins ago
AS
Service Contract Administrator
Apex Systems
Concord, ON
- $27 USD / hour
- Contract
This position reports to the Sr. Manager, Customer Service and is part of the Service Contract Administration team located in Concord, Canada. This is an on-site role.
Added 13 mins ago
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Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 13 mins ago
FH
Front Office Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Added 13 mins ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 13 mins ago
PD
Product Manager
Pollard Digital Solutions
Winnipeg, MB
- Full-time
As a Product Manager, you will lead the strategy, direction, and delivery of products and initiatives within your area of responsibility. You will work closely with cross-functional teams…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Winnipeg, MB
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 13 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
Front-end and digital experience: Next.js and Adobe Experience Manager.
Added 13 mins ago
L&
Shipper
Leggett & Platt
Waterloo, ON
- Full-time
Work with the supervisors, production manager and customer service to ensure all products are shipped to the customer on time
Added 13 mins ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Develop and present recommendations to Director and VP of Non Fare and Customer Experience Partnerships with respect to any technology or systems investments or improvements required to…
Added 13 mins ago
WC
On-Site Solutions Associate - Canada
White Cap Canada
Brampton, ON
- Full-time
Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings.
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Mississauga, ON
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Kitchener, ON
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 13 mins ago
LB
Senior Administration , Client Bank
Laurentian Bank
Toronto, ON
- Full-time
…department, while providing a consistent level of superior customer service as well as providing subject matter expertise for department projects and initiatives. The incumbent is also…
Added 13 mins ago
F
Operations Manager
Flyover
Vancouver, BC
- $75,000 CAD / year
- Full-time
Flyover is looking for an Operations Manager to join our team. The focus of this role is to oversee the location’s day-to-day operations, ensure efficiency, optimize processes, manage…
Added 13 mins ago
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Regional Facility Manager - Remote, Vancouver
Guckenheimer
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
The Regional Operations Manager provides leadership to key accounts that are Integrated Facility Services operations in North America.
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Richmond, BC
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…
Added 13 mins ago
BV
Project Manager - Environmental Laboratory
Bureau Veritas
Quebec, QC
- Full-time
Bureau Veritas is looking for a Environmental Project Manager to join our environmental laboratory in Sainte-Foy, QC
Added 13 mins ago
CO
IT Service Desk Analyst Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
…end-user technology assets within the City’s Configuration Manager Database (CMDB). The IT Service Desk Analyst will help with the preparation and deployment of hardware for capital…
Added 13 mins ago
K
Director of Operations
Kuehne+Nagel
Mississauga, ON
- Full-time
Experience with customer relationship management at a strategic level, including QBRs, KPIs, and service-level agreements.
Added 13 mins ago
FW
General Manager
Fitness World Canada
Victoria, BC
- Full-time
As a General Manager with Fitness World, you champion a friendly and fun club community and ensure a best-in-class fitness experience for our member base and personal training clients. You…
Added 13 mins ago
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Procurement Specialist
BGIS
Halifax, NS
- Full-time
Develops and recommends strategic plans for Manager review
Added 13 mins ago
CI
Project Manager
Compugen Inc
Montreal, QC
- Full-time
We are currently hiring for two Project Manager positions, both requiring a background in healthcare one with strong experience in cutover planning and execution, and the other specializing…
Added 13 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Montreal, QC
- Full-time
Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics…

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Applications open in a new tab.

Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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