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Added 9 mins ago
CH
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
Added 9 mins ago
BE
Inside Sales Associate
BoldHouse Executive Search
Dartmouth, NS
- $60,000 to $70,000 CAD / year
- Full-time
Added 9 mins ago
CR
Cook (Casual)
COGIR Real Estate
Coquitlam, BC
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 9 mins ago
SQ
Manager, Supplier Strategy & Integration
Sunlife Québec
Montreal, QC
- Full-time
…control and management of ongoing supplier relationships. The Manager researches and analyzes supplier relationship management industry standards and proposes improvements to continually…
Added 9 mins ago
U
Industrial Project Manager, Mechanical
UPTIME
Surrey, BC
- Full-time
Reporting to the Senior Project Manager, the Industrial Project Manager, Mechanical is responsible for driving projects from inception to completion. By partnering with internal resources…
Added 9 mins ago
BE
Inside Sales Associate, Bilingual (English and French)
BoldHouse Executive Search
Marieville, QC
- $60,000 to $70,000 CAD / year
- Full-time
Added 9 mins ago
RH
Corporate Finance Manager
Robert Half
Vancouver, BC
- Full-time
Our mid sized public practice client is seeking a Manager or Senior Manager, Valuations & Corporate Finance.
Added 9 mins ago
LC
Finance Manager
LaSalle College Vancouver
Vancouver, BC
- Full-time
Reporting to the Acting President as well as Finance Manager, the incumbent is responsible for developing, negotiating and finalizing financial aid plans consistent with LaSalle College…
Added 9 mins ago
B
Electrical Drafter
BPA
AB · Greater Edmonton Metropolitan Area
- Full-time
Keep the project manager informed of all circumstances that could affect projects or clients.
Added 10 mins ago
AE
AE - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
Added 10 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Victoria, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 24 mins ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
…Mississauga team to keep pace. You will work with a regional manager who invests in coaching and in building the team. You'll look after your customers well and look for more: other…
Added 24 mins ago
XT
Night Dispatcher (4 ON-4 OFF)
XTL TRANSPORT INC.
Balzac, AB
- Full-time
- Complete yard checks, load security, heated load and in-active trailers are monitored and reported on when necessary to maintenance and/or terminal manager
Added 25 mins ago
CS
Office Manager
Cogir Senior Living
Kelowna, BC · Sandalwood Retirement Resort
- Full-time
…take your experience to the next level? As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities…
Added 39 mins ago
CH
Driver, Revelstoke (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Added 39 mins ago
CH
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Food & Beverage Manager supports the Hotel Manager in the day to day operation of the lodge, with primary responsibility for the Food & Beverage program including front of house service…
Added 39 mins ago
CH
Transfer Coordinator, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Communicate transportation updates with the lodge and department manager.
Added 39 mins ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Communications and Training, the Training Lead is an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering…
Added 39 mins ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
…direction from the Qualified Investigator/Principal Investigator, Manager, or designate to perform and organize special work assignments and…
Added 39 mins ago
IW
District Vice-President
IG Wealth Management
Quebec, QC
- Full-time
Working with the Business Development Manager (Internal Wholesaler) to maximize sales potential by delegating projects and coordinating workload with them
Added 39 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 39 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 39 mins ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s…
Added 39 mins ago
WC
Self Checkout Attendant
Walmart Canada
North Battleford, SK
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 39 mins ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
- Contract
Reporting to the Director, HNW Brand Experience, the Manager, HNW Brand Experience will focus on three key initiatives; executing the marketing plans for our High-Net-worth client…

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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