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Added 28 mins ago
AC
Customer Sales and Service Agent - Call Centre - Proactive hiring
Air Canada
Saint John, NB
- Full-time
Branch: Customer Support & Care (CS&C) – Contact Centres
Added 3 hours ago
TR
Forward Deployed Engineer (Internal tools)
Trexo Robotics
Mississauga, ON
- $100,000 to $140,000 USD / year
- Full-time
Work directly with internal teams (e.g. finance, marketing, business operations, regulatory, or production) to understand how work actually happens, identify the highest-impact bottlenecks,…
Added 3 hours ago
DT
Director of IT Security Infrastructure
Decode Talent
Canada
- Contract
Security operations, SIEM and incident response
Added 3 hours ago
AC
Représentant Des Comptes Clients/customer Account Representative
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
Le agent Jr de la chaîne d'approvisionnement est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 3 hours ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is hiring a term-specific, full-time Manager, Clinical Operations who is passionate about making a difference in healthcare. This position is expected to continue until…
Added 4 hours ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering learning strategies, programs and initiatives across BC’s Health Authorities. The…
Added 4 hours ago
AC
Bilingual Customer Sales and Service Agent - Call Centre - Proactive hiring
Air Canada
Vancouver, BC
- Full-time
Branch: Customer Support & Care (CS&C) – Contact Centres
Added 4 hours ago
AC
Customer Sales and Service Agent - Call Centre - Proactive hiring
Air Canada
Saint John, NB
- Full-time
Branch: Customer Support & Care (CS&C) – Contact Centres
Added 5 hours ago
OG
Guest Services Agent - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
…relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to…
Added 5 hours ago
LH
Guest Service Agent - PT
Level Hotels & Furnished Suites
Vancouver, BC
- $21 to $24 CAD / hour
- Part-time
…relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to…
Added 6 hours ago
AB
Rental Sales Agent - Part Time
Avis Budget Group
Ottawa, ON
- Part-time
Added 6 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 6 hours ago
P
Finance Director
Pollin
Toronto, ON
- Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…
Added 7 hours ago
NG
Office Administrator
Nexus Gremont Capital Advisors
Toronto, ON
- Full-time
…based in Toronto, ON, responsible for ensuring smooth daily operations of the office. This role manages reception duties, greets visitors, handles incoming calls and emails, and maintains a…
Added 8 hours ago
MA
Customer / Guest Service Agent
Maintair Aviation
Timmins, ON
- Full-time
…They are a part of the overall Maintair Family. He/She will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service,…
Added 8 hours ago
Machine Builder Solution Manager
Siemens
Canada
Drive IT/OT integration and support Siemens’ Industrial Operations X strategy by leveraging:
Added 8 hours ago
TB
GMP Cannabis production associate / Associé(e) à la production de cannabis – BPF
Tilray Brands, Inc.
Masson-Angers, ON
- Full-time
…leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at…
Added 8 hours ago
EM
Customer Service Representative - Kelowna Airport
Enterprise Mobility
Kelowna, BC
- Full-time
Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service…
Added 8 hours ago
A
Front Office Supervisor
AccorHotel
Banff, AB
- Full-time
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Added 8 hours ago
Warehouse Associate - 3-Month Contract
Hollywood Bowl Group
Oakville, ON
If you’re detail-oriented, proactive, and ready to take ownership of warehouse operations while helping support our growing business, we want to hear from you!
Added 8 hours ago
AI Engineer, Platform and Runtime
HS Financial Technologies
Halifax, NS
Deploy and support production LLM and agent workloads using Amazon Bedrock and related AWS services.
Added 9 hours ago
MA
Customer / Guest Service Agent
Maintair Aviation
Windsor, ON
- Part-time
…They are a part of the overall Maintair Family. He/She will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service,…
Added 9 hours ago
NB
Loan Syndication Agency Advisor
National Bank of Canada
Montreal, QC
- Full-time
Act as an agent for the banking syndicate, in particular by preparing and monitoring management tools, draws and refunds
Added 9 hours ago
R
Gestionnaire de projets, Réseau des centres moteurs – Project Manager, Engine Center Network
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 9 hours ago
A
Guest Service Agent - Night Auditor (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Serve as a sales agent promoting and up-selling hotel services

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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