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Added 7 mins ago
RP
Oncology Account Specialist - Western Canada - Vancouver
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and…
Added 7 mins ago
W
Maintenance Manager (Manufacturing)
Wonderbrands
Calgary, AB
- Other
The Maintenance Leader - Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution…
Added 7 mins ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Portage la Prairie, MB
- Full-time
Address customer needs and optimize their program on-site
Added 7 mins ago
AG
Geotechnical/Tailings Management Engineer
Artemis Gold - Blackwater Project
BC
- Other
Reporting to the Manager - Tailings & Water the Geotechnical/Tailings Management Engineer will be responsible for supporting tailings management facility development for the Blackwater…
Added 7 mins ago
UH
Senior Financial Business Manager
University Health Network
Toronto, ON
- Full-time
Site: Krembil Discovery Tower (Toronto Western Hospital)
Added 7 mins ago
HG
DC Facilities Technician
H&M Group
Ajax, ON
- Full-time
Maintain and support on-site waste management processes.
Added 7 mins ago
AI
Procurement Support Coordinator
American Iron and Metal
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 22 mins ago
GO
Bilingual Family Court Conciliation Clinician
Government of Prince Edward Island
Charlottetown, PE
- $84,845 to $104,442 CAD / year
- Full-time
…the best interests of children. This position reports to the Manager of Family Justice…
Added 22 mins ago
MC
First Cook (Fly In- Fly Out)
Matrix Camps, Logistics and Aviation
Yellowknife, NT
- Internship
…and within a team setting. This position reports to the Camp…
Added 22 mins ago
SR
Change Manager
Swim Recruiting
Vancouver, BC
- $70 to $80 CAD / hour
- Contract
6-month contract Change Manager role with a global enterprise organization with hybrid work in Vancouver.
Added 22 mins ago
IC
Sales Account Manager
Infotek Consulting Inc.
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Account Manager – Technology Sales | Career Transition Opportunity
Added 22 mins ago
QR
Manager/Senior Manager, Marketing & Leasing
Q Residential
Toronto, ON
- Full-time
…Property Management, Leasing and Operations, the Marketing Manager will be responsible for leading Q Residential marketing and leasing strategy across the portfolio. The role will be…
Added 22 mins ago
DL
Law Firm Office Manager
DIMIC LAW
Calgary, AB
- Contract
Part-Time / Fractional Law Firm Office Manager
Added 22 mins ago
AC
Account Director - Integrated
AIP Connect
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Experienced Manager: You’re an experienced People and Project Manager. You’re driven by coaching and mentoring teams to achieve their best results.
Added 22 mins ago
FW
Field Service Technician
Fast Way Appliances Ltd.
Surrey, BC
- Full-time
This is a full-time on-site role for a Business Development Manager, based in Surrey, BC. The Business Development Manager will be responsible for identifying and cultivating key business…
Added 22 mins ago
TH
Development Manager
TL Housing Solutions
Vancouver, BC
- Full-time
TL Housing Solutions offers competitive compensation, an industry-leading Development Manager Bonus Program, comprehensive health benefits and an on-site gym and wellness centre. Our office…
Added 22 mins ago
KG
Marketing Manager
Kongsberg Geospatial
Ottawa, ON
- $62,000 to $115,000 CAD / year
- Temporary
We are looking for an experienced Marketing Manager to join to team for a 16-month contract to help develop and manage marketing programs in specific channels, support business objectives,…
Added 22 mins ago
IT
Estimator / Project Coordinator
InTandem Talent
Hamilton, ON
- Full-time
…Working under the direction of the Senior Estimator / Estimating Manager, you will help build competitive, well-founded tenders by organizing tender documents, completing quantity takeoffs,…
Added 22 mins ago
IK
Environmental Health Safety Specialist - Building Chemicals
Irving Knight Group
Calgary, AB
- $100,000 to $110,000 CAD / year
- Full-time
Lead site EHS programs, policies, procedures and compliance initiatives.
Added 22 mins ago
SR
IT Manager
Swim Recruiting
Vancouver, BC
- Full-time
Permanent, full-time IT Manager role leading technology strategy, day-to-day operations and organization-wide AI adoption for a growing multi-site organization.
Added 22 mins ago
MC
First Cook (Fly In- Fly Out)
Matrix Camps, Logistics and Aviation
AB · Edmonton, AB
- Internship
…and within a team setting. This position reports to the Camp…
Added 22 mins ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 22 mins ago
TG
Junior GRC Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
…cybersecurity governance structure. Reporting to the Senior Manager, Information Security II, you will gain hands-on experience supporting cybersecurity risk assessments, policy…
Added 22 mins ago
Administration and Quality Support - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
Follows up on active corrective actions and reports to Manager Quality & Business Processes.
Added 22 mins ago
Supervisor
JD Sports / Livestock / Size?
Nanaimo, BC
Support key initiatives as empowered by and in partnership with the Store Manager.

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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