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Added 2 mins ago
Licenced Practical Nurse
Lookout Housing and Health Society
Surrey, BC
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 2 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours
Added 2 mins ago
A
Cyber Security Analyst
AltaLink
Remote, Canada
- Full-time
- Remote
Respond to computer security incidents by collecting, analyzing and preserving digital evidence. Support the response to critical security incidents under the direction of more senior staff.
Added 2 mins ago
Shipping Clerk
Doman Building Materials Group Ltd
Prince George, BC
Reporting to the Plant Manager, Western Canada, the Shipping Clerk is responsible for the day-to-day tasks associated with shipping and production at the plant.
Added 2 mins ago
PL
Project Manager - PL#60248
Peter Lucas Project Management Inc.
Dartmouth, NS
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for an experienced Project Manager to join our team.
Added 2 mins ago
PL
Project Manager - PL#60248
Peter Lucas Project Management Inc.
Halifax, NS
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for an experienced Project Manager to join our team.
Added 2 mins ago
CS
Food Services Manager
Cogir Senior Living
Windsor, ON · Royal Marquis Retirement Residence
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 2 mins ago
Speech-Language Pathologist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…People We Serve - or, in the hands of those closest to them. Staff and teams work closely with one another, the People We Serve, and their chosen Care Partners to enhance and support a…
Added 2 mins ago
Policy Advisor
Government of Alberta
AB
Reporting to the Manager, Policy Alignment and Legislative Services (PALS), the Policy Advisor works alongside legislative and policy specialists to advance complex policy initiatives and…
Added 2 mins ago
Area Studies Manager
University of Toronto
Toronto, ON
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the faculty reflect the local and…
Added 2 mins ago
DB
Shipping Clerk
Doman Building Materials Group
Prince George, BC
- Full-time
Reporting to the Plant Manager, Western Canada, the Shipping Clerk is responsible for the day-to-day tasks associated with shipping and production at the plant.
Added 2 mins ago
PL
Project Manager - PL#60248
Peter Lucas
Dartmouth, NS
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for an experienced Project Manager to join our team.
Added 2 mins ago
EC
Reliability Manager
Electricity Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Contract
Act as data steward and committee manager while ensuring all business requirement documentation for the programs is up to date.
Added 2 mins ago
LH
2600002502 - Registered Practical Nurse
Lakeridge Health
Ajax, ON
- Full-time
…Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their…
Added 3 mins ago
YT
Manager of 1st Stop Woodlawn – Residential Support and Client Services
YWCA Toronto
Toronto, ON
- Temporary
This position shares the management responsibility for the overall operation of 1st Stop Woodlawn with the Manager of 1st Stop Woodlawn, Site Operations and Service Coordination. 1st Stop…
Added 17 mins ago
TE
Brand & Advertising Coordinator
Titan Environmental Containment & Titan USA
Leduc, AB · AB · Surrey, BC · Ile des Chênes, MB · Burlington, ON · Ottawa, ON · Emerald Park, SK · Vars, ON · Calgary, AB
- Full-time
…staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, leveraging creativity to secure Value, and fostering a culture of Respect where…
Added 17 mins ago
Guest Attendant
Chartwell
Toronto, ON
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 17 mins ago
AR
Assistant Housekeeping Manager-Maternity Leave Coverage (18 Months)
Algonquin Resort
Banff, AB
- Full-time
The duties and responsibilities for the Assistant Housekeeping Manager include, but are not limited to the following:
Added 17 mins ago
HR
Registered Practical Nurse, Inpatient Surgery 10 East & West
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform…
Added 17 mins ago
HR
Registered Nurse, 10 East & West Inpatient Surgery
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform…
Added 17 mins ago
Senior Full Stack Developer - UGH - FT Support
Humber College
Toronto, ON
…increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the…
Added 17 mins ago
NS
Psychiatrist, Community Mental Health and Addictions - Halifax
Nova Scotia Healthcare System
Halifax, NS
- Contract
Involve supervision of junior staff including residents and clinical clerks
Added 17 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Aurora, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 17 mins ago
IB
Events Manager
Indigo Books & Music
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 17 mins ago
HO
Manager, Policy Services
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Finance Services is currently looking to staff the Manager, Policy Services position.

AccorHotel

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing professional and engaging service while managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring all hotel service and safety standards are consistently met.

Requirements

Candidates should have previous customer service or front desk experience and proficiency in a Property Management System. Strong communication, organizational, and problem-solving skills are required, along with the ability to work flexible shifts including weekends and overnights.

Skills

Customer service
Communication
Problem solving
Property management system
Up-selling
Administrative skills
Organizational skills
Analytical skills
Interpersonal skills
Teamwork
Guest relations
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Experience
Property Management System
PMS
Customer Service
Up-selling
Resort
Hotel Operations
Check-in
Check-out
Service Standards
Administrative
Communication
Problem Solving
Teamwork
Shift Work
Banff
Fairmont
Accor

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