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Added 1 hour ago
Senior Accounting Manager
Civello Queen St. Salon & Spa
Canada
Full-time
Company Description Civello Queen St. Salon & Spa is an individual and family services company located at 269 Queen St W in Toronto, Ontario, Canada. The salon and spa is part of a vibrant…
Added 2 hours ago
Personal Trainer, Toronto
Equinox
Toronto, ON
Full-time
…community vested in each other’s success. We value humility and a team approach at every level of the…
Added 2 hours ago
Equinox Coaching Foundations Program, Toronto
Equinox
Toronto, ON
Full-time
…community vested in each other’s success. We value humility and a team approach at every level of the…
Added 3 hours ago
sous-chef
Sparkling Hill Resort & Spa
Vernon, BC
Full-time
Added 7 hours ago
Server Assistant
Westin Resort and Spa Whistler
Whistler, BC
Up to $19.25 CAD / hour
Full-time
…are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is…
Added 11 hours ago
Line Cooks - Immediate Start
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 11 hours ago
Executive Chef
Banff Caribou Properties
Banff, AB
Lead, mentor, and inspire a high-performing kitchen team
Added 11 hours ago
Baker
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 11 hours ago
Maintenance Attendant
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 11 hours ago
Front Desk Supervisor
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 11 hours ago
Line Cook- Immediate Start
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 11 hours ago
Sous Chef- Sudden Sally
Banff Caribou Properties
Banff, AB
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and…
Added 11 hours ago
General Manager, Sudden Sally
Banff Caribou Properties
Banff, AB
Sudden Sally is a busy, social, high-energy restaurant and bar where great food, genuine service, and a strong team culture come together to create memorable guest experiences. We are…
Added 11 hours ago
Massage Therapist
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 20 hours ago
Territory Manager
Solenis
ON
Full-time
…industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment…
Added 20 hours ago
Territory Manager - King City, Richmond Hill, Bradford, Newmarket
Solenis
ON
Full-time
…industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment…
Added 20 hours ago
Industrial Millwright
Solenis
London, ON
Full-time
…industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment…
Added 1 day ago
Overnight Front Desk Receptionist
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 1 day ago
Chief Steward Full-time
AccorHotel
Victoria, BC
Full-time
…431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list,…
Added 1 day ago
Housekeeper
Basecamp
Canmore, AB
Up to $20 CAD / hour
Full-time
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Added 1 day ago
Bartender - Morning Shift
Basecamp
Canmore, AB
Up to $17 CAD / hour
Full-time
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Added 1 day ago
Service Technician
Savaria Corporation
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
$26 to $28 CAD / hour
Full-time
OVERVIEW: The primary purpose and function of this position is to provide preventative maintenance, repair services and spa tub installations at customer locations in accordance with…
Added 1 day ago
Housekeeping Attendant
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 1 day ago
Laundry Supervisor
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 1 day ago
Talent Acquisition Specialist - North America
AIRE Ancient Baths
Toronto, ON
Other
2–3 years of proven experience in full-cycle recruitment, ideally in hospitality, spa/wellness, or luxury retail.

AccorHotel

Front Office - Concierge (VIP)

Banff, AB, Canada

Pay: At three years the pay rate for this role would be $30.64
Job type: Full-time
Experience: Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate: $26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64

.Job Duties Include:

Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Qualifications

Your Skills & Qualifications:

Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
Les Clefs d’Or membership an asset, or are currently working towards membership
Degree or Diploma in Hospitality Management is an asset
Food & Beverage Experience an asset
Excellent knowledge of Micros-Opera PROPERTY Manager
Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Clean driving record and Class 5 license

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

Coordinate personalized stays for VIP and high-profile guests, including pre-arrival planning, reservations, customized itineraries, and follow-up. Provide expert information about hotel and local services, build guest relationships, resolve concerns, and support hotel service standards and administrative operations.

Requirements

Candidates need at least two years of hotel experience in Front Office, Guest Services, Concierge, or Royal Service, along with strong knowledge of the hotel and Banff area. Opera Property Manager and Microsoft Office knowledge, a clean driving record, and a Class 5 license are required; hospitality education, food and beverage experience, and Les Clefs d’Or membership or progress toward membership are assets.

Skills

VIP Guest Service
Personalized Guest Experiences
Concierge Services
Guest Relationship Building
Guest Concern Resolution
Service Recovery
Hotel Operations Knowledge
Local Area Knowledge
Reservation Coordination
Itinerary Planning
Pre-Arrival Planning
Post-Departure Follow-Up
Microsoft Office Suite
Opera Property Management System
Micros
Driving

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Discounted Food And Beverage
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

VIP Concierge
Front Office
Guest Services
Royal Service
Les Clefs d’Or
Opera Property Manager
Micros
Microsoft Office Suite
Outlook
Word
Excel
Publisher
Hospitality Management
Food And Beverage
Hotel Services
Dining
Spa
Golf
Resort Activities
Local Attractions
Transportation
Tour Arrangements
Reservations
Customized Itineraries
Service Recovery
Class 5 Driver’s License
Banff

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