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Added 1 min ago
TM
Asst Contr & Sr Mgr Acct&Repo
Toronto Metropolitan University
Toronto, ON
- Full-time
Acts as functional lead on projects to develop or redesign processes and procedures to increase efficiencies and to ensure effective internal controls for enterprise risk management.
Added 1 min ago
RF
Regional Manager (Downtown/Scarborough)
Real Fruit Bubble Tea
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
Experience in frontline support and customer service excellence
Added 1 min ago
U
Manager I, Account Management, Eats SMB
Uber
Toronto, ON
- Full-time
Leading at Uber means setting direction in motion, not waiting for perfect conditions. As an Account Management Lead for the Eats SMB team, you will build and lead high-performing teams in…
Added 1 min ago
JH
Event and Conference Services Manager - Hotel (relocation to Victoria, BC)
JRoss Hospitality Recruiters
BC · British Columbia, Canada
- Full-time
Great events don’t happen by accident. They come together through strong leadership, sharp organization, thoughtful service, and a team that knows how to anticipate what clients need before…
Added 1 min ago
U
Delivery Driver - Edmonton South
UPS
Edmonton, AB
- Full-time
…traveling to and from destinations. This position ensures the best customer service through efficiency and…
Added 1 min ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
Lead by example to ensure the highest standards of customer and donor experience, professionalism, and service excellence are consistently delivered.
Added 1 min ago
U
Delivery Driver - Edmonton South
UPS
Edmonton, AB
- Full-time
…traveling to and from destinations. This position ensures the best customer service through efficiency and…
Added 1 min ago
L
District Manager – Northern Alberta and Saskatchewan
Linde
AB · Edmonton, AB
- Full-time
…performance management, inventory organization, and leadership in customer care experiences and safety…
Added 1 min ago
U
Personal Vehicle Driver
UPS
Trois-Rivières, QC
- Part-time
Excellent customer contact and service skills
Added 1 min ago
U
livreur véhicule personnel
UPS
Trois-Rivières, QC
- Full-time
Excellent customer contact and service skills
Added 1 min ago
U
Seasonal Walker
UPS
Truro, NS
- Temporary
…deliveries and pick ups of UPS packages at UPS drop boxes and customer locations along a specified route. This position performs physical, fast-paced environment involving continual…
Added 1 min ago
U
Seasonal Walker
UPS
Truro, NS
- Temporary
…deliveries and pick ups of UPS packages at UPS drop boxes and customer locations along a specified route. This position performs physical, fast-paced environment involving continual…
Added 1 min ago
IP
Warehouse Associate
Integrated Power Services
Hamilton, ON
- $20 to $22 CAD / hour
- Full-time
At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power…
Added 1 min ago
IP
Warehouse Associate
Integrated Power Services
Hamilton, ON
- $20 to $22 CAD / hour
- Full-time
At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power…
Added 1 min ago
P
Pet Groomer & Salon Trainer
PetSmart
Mississauga, ON
- Full-time
PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the…
Added 1 min ago
VC
Team Member Experience Manager
Vermeer Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…accelerates brand loyalty with an aligned vision for employee and customer engagement throughout the Vermeer Canada organization. We’re looking for an energetic and creative professional to…
Added 1 min ago
TU
Employer Liaison & Marketing Assistant
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Lead the social media committee and host regular meetings for input and feedback from the team
Added 1 min ago
HT
Account Executive, Ticket Sales and Business Development
Hamilton Tiger-Cats Football Club
Hamilton, ON
- $40,000 to $45,000 CAD / year
- Full-time
Grow revenue and relationships through disciplined selling, responsive account service and memorable fan experiences.
Added 1 min ago
P
Retail Operations Manager
PetSmart
Abbotsford, BC
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 1 min ago
CG
Food Services Supervisor , CSNM (Contract)
Compass Group Canada
Newmarket, ON
- Full-time
…responsible for overseeing the daily operations of patient food service to ensure safe, timely, and accurate meal delivery in alignment with prescribed diets and clinical requirements. This…
Added 1 min ago
IG
Press/Forge Engineering Technician
IMT Group
Ingersoll, ON
- $65,000 to $85,000 CAD / year
- Full-time
Lead by example in a team-oriented environment
Added 1 min ago
R
Assistant Store Manager
RONA
Montreal, QC · Pierrefonds, QC
- Full-time
Become a pillar of excellence at Rona by leading a team dedicated to providing exceptional customer service. Managing merchandising, sales and customer service activities, you'll ensure…
Added 1 min ago
P
Pet Groomer & Salon Trainer
PetSmart
Kingston, ON
- Full-time
PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the…
Added 1 min ago
JR
Store Manager - Apparel
JRoss Retail Recruiters
Kamloops, BC
- $47,000 to $53,000 CAD / year
- Full-time
This apparel retailer is known for providing customers with quality products, exceptional service, and an engaging in-store experience. With a strong brand presence and a focus on customer…
Added 1 min ago
M
Department Manager, Member Experience
MEC
North Vancouver, BC
- $48,100 to $60,200 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…

AccorHotel

Front Office Manager

Toronto, ON, Canada

The salary range for this position is $60,960 - $72,585. · Full-time

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Applications open in a new tab.

Job details

Pay: The salary range for this position is $60,960 - $72,585.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description

Who We Are

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the “rooms division” as well as all other departments in the hotel.

Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.
Participating in scheduling and supervising a large team of hourly colleagues
Ability to work effectively and provide leadership in a large management team with shared responsibilities
Oversee Front Office operations while on duty as “manager on duty”, with direct accountability for leadership of Front Office operations.
Ensure service standards are met and exceeded i.e. anticipation of guest needs, up selling, scheduling etc.
Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas
Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance.
Liaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure
Assist as needed to ensure the success of a smooth in-house guest experience
Participating in interviewing, recruiting and selection of new team members and managers
Liaise with VIP parties (i.e. State Visits) special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
Liaise with the F&B team to ensure proper communication of amenities and guest requests.
Thorough knowledge of function bookings and their effect on lobby and public areas
Attendance at all required Hotel meetings
Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
All other duties as assigned

Qualifications

Knowledge of Micros Fidelio Opera and Microsoft Office Applications
Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence
Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Must be able to work evenings, weekends, holidays, and overnight

Additional Information

What’s in it for you?

The salary range for this position is $60,960 - $72,585. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Manager oversees daily operations of the front desk, guest services, and Royal Service departments while providing leadership and coaching to the team. They are responsible for ensuring service standards are met, managing guest issues, and coordinating with other departments to ensure a seamless guest experience.

Requirements

Candidates must have at least two years of previous front office supervisory experience at a mid-sized to large hotel. Proficiency in Micros Fidelio Opera and Microsoft Office applications is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front office management
Leadership
Guest services
Staff scheduling
Conflict resolution
Micros Fidelio Opera
Microsoft Office
Crisis management
Emergency procedures
Team supervision
Recruitment
Hospitality management
Communication
Multi-tasking
Upselling

Benefits

Free meals
Travel discounts
Dry cleaning
Skill development programs
Health and wellness committee
Sustainability committee
DEI committee

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Luxury Hotel
Rooms Division
Micros Fidelio Opera
Microsoft Office
Guest Experience
Staff Supervision
Scheduling
Crisis Management
Emergency Preparedness
VIP Services
Recruitment
Hotel Management
Operations Management
Customer Service
Team Leadership
Front Desk
Guest Services
Royal Service

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