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Added 12 mins ago
JH
Assistant District Manager
Jackson Hewitt Tax Service Inc.
Vancouver, BC
- Full-time
This role is ideal for someone who enjoys coaching teams, building relationships, recruiting talent, improving operations, and creating exceptional client experiences. You'll work closely…
Added 12 mins ago
NS
2627-215 - Business Analytics Developer (CL3) - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Reporting to the Senior Manager, Institutional Research and Effectiveness and as part of the Business Analytics Team, you will:
Added 57 mins ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 57 mins ago
RU
Advisory Manager - Cyber Strategy
RSM US LLP
Toronto, ON
- Full-time
RSM is seeking a Cyber Strategy Advisory Manager to lead large-scale cybersecurity assessments, program transformations, and technology-enabled implementations for complex clients. This…
Added 57 mins ago
UO
Administrative Clerk
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $4,442 to $4,877 CAD / month
- Full-time
Community Relations and Communications | Campus Security | Safety & Risk Services | VP Finance and Operations
Added 57 mins ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
…We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 1 hour ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Ottawa Construction & Forestry location.
Added 1 hour ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 1 hour ago
TC
Dispatcher
Tiger Calcium Services Inc.
Nisku, AB
- Full-time
Coordination with Calcium Transportation Manager and Fleet Maintenance Manager for equipment servicing and repairs.
Added 1 hour ago
HN
Production Manager
Hartmann North America
Brantford, ON
- $115,000 to $135,000 CAD / year
- Full-time
We require a Production Manager for our Brantford, Ontario location. The Production Manager is accountable for the safe, efficient, and compliant operation of the Hartmann Brantford…
Added 1 hour ago
TT
Project Engineer (Laval)
Trane Technologies
Longueuil, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 1 hour ago
TT
Project Engineer (Laval)
Trane Technologies
Laval, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 1 hour ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Burnaby, BC
- $21.36 to $23.98 CAD / hour
- Other
The TECH Retail Merchandising Manager is responsible for developing sales through the presentation and merchandising of the TECH area. As a merchant leader, they must have a good…
Added 1 hour ago
BP
Front of House Manager
Boston Pizza
Moncton, NB
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 1 hour ago
BP
General Manager
Boston Pizza
Moncton, NB
- Full-time
General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving…
Added 1 hour ago
E
Team Manager (Online Casino Gaming Studio)
Evolution
Burnaby, BC
- $55,000 to $60,000 CAD / year
- Full-time
Report to Senior Team Manager regarding team needs, changes, and staffing issues
Added 1 hour ago
D
Superviseur des services alimentaires
Dexterra
Sainte-Anne-de-Bellevue, QC
- Full-time
The Food Service Supervisor assists the department manager in coordinating the activities of food service associates, while maintaining the highest standards and levels of customer service.…
Added 1 hour ago
OH
Senior Product Manager
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
The Senior Product Manager provides strategic leadership for the planning, development, and delivery of digital health products. The role is responsible for defining product vision and…
Added 1 hour ago
SQ
Partenaire, Développement des Affaires
Sunlife Québec
Quebec, QC
- Full-time
Superviser les mesures et les activités requises pour assurer la conformité des opérations.
Added 1 hour ago
TC
Assistant Store Manager Marshalls York Major Village
TJX Canada – Winners, Marshalls, HomeSense
Vaughan, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 1 hour ago
PA
Financial Services Specialist
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Key Words: Automotive, F&I, Finance Manager, Finance Director, Lead F&I, Finance Lead, Automotive Finance Manager, F&I Manager, Finance & Insurance Manager, F&I Director, Business Manager,…
Added 1 hour ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $88,260 to $100,000 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 2 hours ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 2 hours ago
A
Service Delivery Manager
Avanade
Toronto, ON
- Full-time
We are seeking an experienced Service Delivery Manager (SDM) to lead the delivery of 24x7 Managed Application Support Services for a large Banking client. The successful candidate will be…
Added 2 hours ago
FA
Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
Perform assigned Passenger Recovery duties only when qualified and under the functional direction established by the Manager, Passenger Operations an

AccorHotel

Front Office Manager

Toronto, ON, Canada

The salary range for this position is $60,960 - $72,585. · Full-time

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Job details

Pay: The salary range for this position is $60,960 - $72,585.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description

Who We Are

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the “rooms division” as well as all other departments in the hotel.

Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.
Participating in scheduling and supervising a large team of hourly colleagues
Ability to work effectively and provide leadership in a large management team with shared responsibilities
Oversee Front Office operations while on duty as “manager on duty”, with direct accountability for leadership of Front Office operations.
Ensure service standards are met and exceeded i.e. anticipation of guest needs, up selling, scheduling etc.
Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas
Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance.
Liaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure
Assist as needed to ensure the success of a smooth in-house guest experience
Participating in interviewing, recruiting and selection of new team members and managers
Liaise with VIP parties (i.e. State Visits) special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
Liaise with the F&B team to ensure proper communication of amenities and guest requests.
Thorough knowledge of function bookings and their effect on lobby and public areas
Attendance at all required Hotel meetings
Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
All other duties as assigned

Qualifications

Knowledge of Micros Fidelio Opera and Microsoft Office Applications
Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence
Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Must be able to work evenings, weekends, holidays, and overnight

Additional Information

What’s in it for you?

The salary range for this position is $60,960 - $72,585. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Manager oversees daily operations of the front desk, guest services, and Royal Service departments while providing leadership and coaching to the team. They are responsible for ensuring service standards are met, managing guest issues, and coordinating with other departments to ensure a seamless guest experience.

Requirements

Candidates must have at least two years of previous front office supervisory experience at a mid-sized to large hotel. Proficiency in Micros Fidelio Opera and Microsoft Office applications is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front office management
Leadership
Guest services
Staff scheduling
Conflict resolution
Micros Fidelio Opera
Microsoft Office
Crisis management
Emergency procedures
Team supervision
Recruitment
Hospitality management
Communication
Multi-tasking
Upselling

Benefits

Free meals
Travel discounts
Dry cleaning
Skill development programs
Health and wellness committee
Sustainability committee
DEI committee

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Luxury Hotel
Rooms Division
Micros Fidelio Opera
Microsoft Office
Guest Experience
Staff Supervision
Scheduling
Crisis Management
Emergency Preparedness
VIP Services
Recruitment
Hotel Management
Operations Management
Customer Service
Team Leadership
Front Desk
Guest Services
Royal Service

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